Senior Customer Service Rep

Shennette Jackson

Elizabeth, NJ *****

908-***-****

*************@*******.***

Objective: Customer service position with a respected organization dedicated to delivering world class service and enhancing customer satisfaction.

Summary: Customer Service professional with over 18 years of experience in enhancing customer service across various industries, seeking to take the next career step. Experience with high call volume while maintaining performance metrics to improve interactions and positive outcomes.

Skills:

Word Mentoring Team leadership

Excel Troubleshooting Sales

Product Knowledge Conflict Resolution De-escalation

Data entry Retention Communication

Experience:

Customer Service Rep III 2008-2017

Cablevision Newark, NJ

Promote company product and services to customers.

Handle customer inquiries, complaints, billing concerns and service issues.

Excel within a service oriented company, demonstrating a talent for communicating effectively

Diffuse and resolve various customers situations while maintaining the balance between the company and customer satisfaction

Consistently met performance metrics in all areas (call volume, issue resolution, and customer satisfaction survey)

Senior Customer Service Representative 1997-2007

Fedex Express Somerset, NJ

Handle shipping request for tracking, returns, and credits

Dealing efficiently with question and inquires

Opening new accounts business and residential

Dealing efficiently with questions and inquiries

Education:

Accounting, some college credits, Union County College, New Jersey

Plainfield Highschool, High School Diploma 1992

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