Engineer Manager
Resume:
William Cauley
**************@**********.***, 916-***-****
Quality Assurance Engineer with five years of experience testing web applications and services, and non-web applications. Three years experience customer phone support.
Test automation including use of Ruby (for Cucumber) and JMeter
Manual functional testing where needed
Have been a part of each stage of the SDLC, including development
Able to perform tasks with minimal or no direction
Created detailed test plans to provide maximum coverage in a short time frame
Easy-going and flexible personality, willing to do whatever it takes to meet deadlines
Skills Summary
Experience: Automation testing, black box/functional testing as well as white and gray box, regression testing, integration testing, writing test plans and scripts, Scrum, web applications testing for desktop browser, defect creation and management, development of desktop applications.
Languages: C++, C#, C, HTML, Ruby, TSQL
Tools/Applications: Jira, Atlassian Confluence, VMware, Visual Studio TFS, Microsoft Sharepoint, Adobe Photoshop,
iPhone and Android proficient, Mozilla Firefox, Internet Explorer, Apple Safari, Google Chrome, Postman, RESTClient, all Microsoft Office (expert in Excel), Microsoft SQL Server Management Studio, Microsoft Lync, Git, FoxPro, DOS, UNIX, Windows, Mac OS, Ubuntu
Test Automations Applications: JMeter, Cucumber, Jenkins, various in-house testing applications
Work Experience
Quality Assurance Engineer ADR/SambaSafety September 2011 – April 2017
A driving records company specializing in software (both web and desktop) that allows employers, insurance agents, and auto dealers to run driving records and perform CA DMV registration and title transfer functions. SambaSafety now has the country’s largest footprint for driving records products, including the US, Canada, and US territories
Deployed and tested stand-alone software, websites, web services
Heavy use of T-SQL, including cursors, case statements, loops, SELECT, UPDATE, DELETE, JOIN, ALTER, CREATE. Wrote scripts for deployment of schema changes and automated the customer satisfaction survey process to a large extent
Ran scripts in JMeter using the T-SQL commands listed above. Implemented loops, timers, load tests, and conditional statements.
Using Ruby for Cucumber, created tests that connected to and updated database to reset conditions for each test and ran test cases through web applications
Developed in C# for internal company software that processed manual orders (for states and provinces that still return driving records by fax)
Trained other QA resources to help them learn the automation platform that I set up
Assisted in testing for migration of all of our systems from in-house storage to cloud storage
Wrote up all defects in TFS or Jira. Built and deployed changes to QA lab environment for testing
Tech Support Team Lead ADR (Now SambaSafety) July 2009 - August 2011
Worked directly under Tech Support Manager
Trained and coached team averaging about twelve Tech Support Representatives in size
Monitored call queue and wrote schedule to ensure service level remained above 90%
Trained customers in weekly four-hour class to use Electronic Vehicle Registration Software
Interviewed potential hires
Tech Support Representative ADR (Now SambaSafety) December 2007 - June 2009
Provided customer care in a call center for technical issues with driving record software
Provided support and training for ADR’s Electronic Vehicle Registration site
Education
Bachelor of Arts, Humanities, CSUS, 2003
Awards
SambaSafety Make a Difference Award, 2014
Started charity for coworker who could no longer work due to severe brain injury. 100% of proceeds went directly to that coworker and her caretaker (mother).
References
Jeremy Chaney
Tech Support Team Lead (Until 2009)
********@***.***
Jeff Waters
Senior Escalation Specialist
ADR/SambaSafety (2008-present)
*******@***********.***
Julie Carniero
Manual Order Processing Manager
ADR (2008-2009)
Currently works in IT department at UC Davis
******@***.***
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