Customer Service Sales
Resume:
JOHN CUNNINGHAM
Portland, OR 97225
*********@*****.***
SUMMARY:
Background includes vast experience and a strong work ethic. I am capable of multitasking; possessing strong verbal and written communication skills; and with good organizational and prioritization skills. I also possess strong attention to detail and high energy for a fast-paced work environment. My major experiences include Inside Sales, Advertising, Media and Marketing. I also have Recruitment,College Admissions, Call Center, Customer Service and Collections experience.
TECHNICAL SKILLS:
Microsoft Office Suite (MS Word, Excel, Powerpoint), Microsoft Publisher, Salesforce, Adobe Acrobat
EXPERIENCE:
Milestone Systems Beaverton, OR
August 2016 to present
Inside Sales – Accounts
• Called on Inactive Resellers and End Users of Video Management Software.
• Consistently met daily and weekly metrics and sales goals. Called on and scheduled company industry events.
Coldwell Banker (Complete Staffing Solutions) Longmeadow, MA
June 2015 to September 2015
Marketing Coordinator
• Created advertising media for the Realtors. Created print, including magazine and newspaper ads for agents and branches within their budget.
• Created and implemented demographic reports for area markets.
Reminder Publications, Access To Media Chicopee, MA
January 2015 to June 2015
Advertising Sales Representative
• Inside Sales for national newspaper classified ads.
• Created proposals for advertising budgets.
• Followed up with timely collection of payments.
• Handled administrative contracts throughout the process.
• Made over 100 outbound cold calls every day.
• Serviced work orders and ensured quality assurance.
SuperMedia, Dex Media Holyoke, MA
July 2011 to June 2014
Media Consultant
• Evaluated business marketing needs and implemented digital and print advertising solutions to small and medium sized businesses.
• Management of advertising agreements to include assistance with customer delivery status inquiries, customer delivery expedite requests, the handling of agreement modifications, and working closely with customers to resolve issues.
• Modified and Serviced ads after the sale.
• Prospected for new business to replace the canceled accounts.
Netbiz Advisors Tualatin, OR
June 2008 to May 2009
Internet Marketing Specialist
• Prospected for clients, evaluated, advised and sold Internet Marketing and Search Engine Optimization solutions to businesses worldwide.
• Receive, review, and processing of customer solicitations.
• Proposal preparation and negotiation with clients and management.
Career Education Corporation Beaverton, OR
May 2009 to July 2011
Admissions Advisor
• Recruited students into online college degree programs and guided throughout the admissions process.
• Helped coordinate the Financial Aid and Academics departments.
• Work in a team environment with other advisors as well as working closely with other functional teams including financial aid and academics.
• Participated in process improvement initiatives for the department. Maintained communication with students throughout their program to provide liaison and customer service.
Internal Revenue Service Portland, OR
October 2007 to June 2008
Contact Representative
• This was a seasonal position where I worked in a national Call Center environment.
• Received incoming phone calls and answered tax law questions from taxpayers.
• Responsible for ensuring timely service assisting customers in busy national call center environment
EDUCATION:
Bachelor’s Degree - Western New England University - Springfield, MA
Associate Degree - Holyoke Community College - Holyoke, MA
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