Project Manager

JOHN FLECK

Project Manager

**** ********** *****, ***** ****, Texas 77478

Mob: 281-***-****

Email: **********@*******.***

Career Objective

Experienced and knowledgeable Project Management professional with more than 10 years’ experience driving quality assurance telecom and IT project operations. Seeking a forward-thinking company that can utilize extensive IT, Telecom and leadership expertise, and strong project engagement skills. MDM subject matter expert with extensive knowledge of wireless carriers and Enterprise Solutions.

Summary of Skills

• Process Improvements • Project Management • MDM

• Staff Training • NOC • Team Leadership

• Strategic Analysis • Communications • Process Streamlining Professional Experience

Autumn House Pickles (Home Based/Part Time), Houston – TX 08/16 till Now Founder/CEO

Oversee all aspects of the business including; manufacturing, order fulfillment, and customer interaction.

Negotiate contracts with vendors, co-packers, and logistics companies.

Plan and implement all aspects of recipe changes and/or product additions.

Do not manage the day to day operations but keep a close eye on the business. Houston Federal Credit Union, Houston – TX 09/15 -08/16 Assistant Vice President / Projects

Tasked with overseeing operations in regards to Lending Services and Call Center.

Led projects involving Telecommunications Vendor Transition, Building Expansion, Asset Insurance Protection transition, and Communication Workflow.

Led two managers and a team of thirty people

MobileIron, Houston – TX 10/14 - 08/15

Resident Advisor

Worked with end users to install the Mobileiron application onto their Apple devices, Android devices, and some Windows 10 devices. Windows 10 was released on July 29, 2015 so all Windows installs were Beta tests.

Served as onsite liaison and technical expert for MobileIron with Fortune 500 clients.

Planned and coordinate and manage system upgrades and/or implementations and patches.

Designed and develop workflows as they relate to network engineers, managers, and helpdesk associates.

Assisted with creating IT standards as they relate specifically to mobile technologies.

Worked with Executive teams to define project scope, timelines, milestones, and to create the training modules for the technical support teams.

Worked with the network engineers to define the Active Directory groups and permissions associated Guidepoint Systems, Houston – TX 05/14 -10/14

Regional Manager of Development and Training

Responsible for maintaining dealership accounts with GPS installation, tracking implementation software, and web- based inventory control.

Trained and developed the finance, sales, parts, and service departments technically at each dealership on how to run a successful Guidepoint program.

Led formal training classes as well as situational training to enhance the development of these dealerships.

Assisted dealerships with customer issues as they arose. These issues may be technical issues or may relate to general questions about the product.

Waste Connections, Houston – TX 03/13 -05/14

Corporate Telecommunications Specialist

Responsible for all company-wide telecommunications; NEC SV1800 phone system, Blackberry, Apple, and Android devices.

Managed the Blackberry Enterprise Servers; 5.3 and 10.

AD and Exchange 2010 management (security, groups/OU’s, etc.)

Managed MobileIron’s EMM/MDM/MAM solution for mobile device management.

Responsible for roll-out/training and project management for any mobile initiatives

Managed corporate relationships with Verizon Wireless, AT&T, and Sprint.

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Noble Energy/Contract, Houston – TX 10/12 -02/13

Network Analyst/Project Manager

Led RFID security tagging project. This project consisted of procuring the proper vendor, creating a physical inventory, and tagging every piece of network and server equipment with the RFID tag. This tag would allow us to properly control inventory and add another layer of security for the entire IT organization.

Part of the project team in charge of Noble’s equipment transition plan and Corporate Headquarters relocation. I was personally in charge of acquiring bids from several technology movers, setting up the face to face interviews, and working with the vendors to provide logistics and liabilities as required in order to plan the move phases.

Led the Smartnet project. This project was to secure the proper warranty and maintenance coverage for all of our production and non-production network equipment for both our domestic and foreign locations.

Installed, configured, and supported global networking systems.

Performed basic administration of Cisco Unified Communications Systems.

Supported and implemented network standards, processes, and security to maintain corporate IT standards. Logix Communications, Houston – TX 02/11 - 11/11

Tier II Technician/NOC Operations

Supported Logix voice and data customers.

Troubleshot network issues that involve T1, Cisco, Adtran,, and Netvanta routers, and Nortel DMS switches

Worked with our field service technicians and /or LEC technicians to isolate troubles.

Worked with VOIP team on larger scale issues that involve more complex troubleshooting within Verizon Business, Houston – TX 04/01 - 02/10

Lead Priority 1 NOC Technician

Lead Technician in 24/7 local service NOC.

Worked with Remedy and ETMS ticketing systems to track fix issues and escalate accordingly.

Used Nortel, Siemens, Erickson, and Lucent switches to check status of DS0 and DS1.

Worked with 1/0 and 3/1 DACS to ensure that digital cross connects were built and functioning correctly.

Used a tool known as ITAS to monitor and test DS1 continuity to isolate the point of failure.

Managed the aforementioned tickets to ensure that the proper SLA was met.

Dealt with local exchange carriers to troubleshoot from the customer demarcation when necessary.

Worked with Sales and project teams to ensure successful VOIP installs for our business customers.

Created Subscriber Spreadsheets with the customer to complete the correct subscribers within the Broadsoft application.

Manually built subscribers when automation of subscriber spreadsheet failed.

Built and maintained subscriber and location level features for each customer.

Worked with the Cisco and Polycom phone models as they applied to this service. This included, but was not limited to, building the configuration files from scratch, ensuring that the phones registered with our AS server to ensure connectivity, and monitoring issues that would warrant a field-fail on a particular phone.

Worked with Adtran and Cisco router configurations as they applied to each customer. Sprint, Houston – TX 07/99 - 11/00

Network Operations Specialist III, Lead Technician

Monitored the AOL and Earthlink networks for outages.

Used HP Openview and/or Netcool Infocenter to monitor said networks.

Used GUI interfaces to enhance the chassis to isolate affected channels.

Used Cisco routers to check the affected interfaces so that a fix action could be formulated.

Created a Master Station log for shift handoffs to ensure that issues being worked would continue during the next shift until an appropriate fix action could be implemented. Educational Qualifications

John Maxwell Certified Coach 2016

Green Belt Six Sigma Certification 2010

Villanova University

Project Management Certificate 2010

University of Houston

Bachelor of Science in Business Administration (3 years) 2009 Kaplan University

References

Troy Ritter Reggie Wade

Recruiter CEO

Mob : 832-***-**** Mob : 281-***-****

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