Management Training

SANDI M. BROWN

**** ***** ***** *****, ******** *0124

***/***-**** *****.*******@*****.***

SUMMARY

Accomplished leader with over 20 years’ experience in creating/facilitating adult learning opportunities Demonstrated business acumen in strategically managing the planning, development, and evaluation of comprehensive employee development and educational programs in various modalities including the use of technology, always explore options and look for solutions to complex organizational problems Expert in facilitating large and small groups through complex problem-solving to action and improvement Developed implementation strategies for communication, coaching, mentoring, training, succession planning, accountability, and identified/addressed matters that effect the overall health of the organization, including morale, organizational effectiveness, productivity, retention, turnover and absenteeism. Experience litigating, preventing, & resolving employee concerns/complaints Effective negotiator/mediator working in unionized and non-unionized environments Value diversity, equity, collaboration, partnerships, inclusiveness and team efforts to achieve organizational effectiveness that is aligned with the strategic plan, vision, mission, goals and objectives of the organization

EXPERIENCE

SENIOR DIRECTOR OF PROFFESSIONAL/ORGANIZATIONAL DEVELOPMENT, EMERGENCY MANAGEMENT & EMPLOYEE SAFETY

Elgin Community College (ECC) (Elgin) 2006-Present

As part of the HR Team, promoted to an expanded role that includes organizational development, change management, community engagement and safety/emergency/risk management responsibilities campus wide.

Directed and led the colleges faculty development program “Center for Enhancement, Teaching and Learning.” Coordinated, designed and facilitated programs in a learning-centered environment and by use of various technology modalities to provide faculty with the tools, resources and additional educational support to aid them in their classroom instruction; also using pedagogy and andragogy based theories and methods in an e-learning environment.

Partner and collaborate with internal and external personnel, management, and senior leadership in order to build relationships and have diversity in thought to drive change effectively.

Collaborating with HR Leaders to acquire a new Talent Management System where phase I will support Talent Acquisition, Performance Planning/Review and Training/Development.

Guide executives, managers, support staff in identifying organizational needs and performed specific OD interventions as part of reengineering and process improvement plans.

Project lead on numerous project bringing together subject matter experts that could deliver results needed. Guided the timeline and set project completion goals. Fostered a working environment of collaboration, respect, inclusion, transparency, communication, creativity and diversity in thought.

Increased the number of professional development events by 14% and increased the number of attendees at these events from 1,937 to 4,475. An increase in participation of 131% using technology and digital learning platforms as well as face-to-face programs

Manage three different departmental budgets; Oversee procurement process, purchase orders, requisitions, negotiate fees, and services for all internal and external contractual agreements as well as working directly with consultants to deliver professional development services for employees.

Led a campus-wide diversity initiative and conducted an internal cultural audit to engage all stakeholders in a focus group studies. A final report was unveiled institutionally to ensure transparency and the move to implement a college-wide cultural competency program on diversity, valuing different religions, sexual orientation, veteran’s awareness, listening and feedback, and looking at customer service through a culturally responsive lens.

Designed and co-facilitated the customized cultural competency programs for all employee groups (Executive Cabinet Level, the Board of Trustees, the President, Staff, & Faculty); Over 1,500 union and non-union participants; Coordinated ECC’s First Annual Diversity& Cultural Competence Conference with over 1000 participants that included members of the community.

Aligned with the Student Success Initiative and Internal/Students Abroad to help create and deliver programs that support and engage students in ways they can be successful in all aspects of their educational journey.

Built, designed and coordinated a 44 session Professional Development Growth Day event for over 500 unionized support staff to create learning pathways for development and growth.

Created Leadership Development Academy and presented program to senior level executives that included Executive Cabinet, President and Board of Trustees.

Initiated implementation of online training programs supported by three LMS. Manage and design training programs that align with individual, departmental/team and organizational needs.

Assess programs with regularity to determine overall effectiveness using various measurement tools. Organizational change happens and training/development must remain current and relevant to the organizations strategic plan, short-term/long-term goals, vision and mission.

Collaborated with community and business leaders in our district to create a Supervisory Skills Cohort Program (6 mos. certification) for support staff.

Direct and lead all safety related training per Occupational Safety and Health Administration & US Department of Labor regulations.

Collaborated with the Office of Executive Inspector General and acted as liaison to promote and administer Ethics Training to over 1,800 employees with 100% completion rate.

Present at Board of Trustee meetings to senior leadership and board members quantitative and qualitative data relative to positive results, challenges and/or change management approaches needed to achieve organizational effectiveness.

Created Campus Emergency Operations Plan in collaboration with internal/external agencies and departments. Design and lead all employee training to coincide with the plan and emergency preparedness/awareness.

DIVERSITY AND INCLUSION CONSULTANT

Bea Young and Associates, Inc. (Chicago and Metropolitan Areas) 2009-2012

Provided consultation and technical support to Senior Management in the establishment of organizational diversity goals, objectives, and strategies and developed/communicated plans to meet established goals.

Assisted with monitoring internal and external diversity trends and legal developments impacting

policy, the recruitment and retention of employees, and the acquisition and retention of clients, customers and/or students depending on the make-up of the organization.

Analyzed employee surveys, program evaluations, organizational cultural audits either done internally or externally by our services.

Organized and facilitated cultural focus groups as a more personal data collecting method.

Prepared reports or facilitated presentations to Senior leadership to inform them of results/progress, keep them engaged and involved in the process and guide them through the decision-making process based on their already established diversity goals, objectives and strategies.

Represents and serves as a subject matter expert on diversity, respect and inclusion efforts.

Demonstrates cultural competencies and behaviors in all interactions.

SENIOR DIRECTOR OF TRAINING 2002-2006

SENIOR EQUAL EMPLOYMENT OPPORTUNITY & CIVIL RIGHTS SPECIALIST 1990-2002

EMPLOYMENT & LABOR COMPLIANCE AREA SUPERVISOR

EQUAL EMPLOYMENT & LABOR COMPLIANCE MANAGER/ANALYST

Illinois Department of Transportation (Schaumburg/Chicago/Statewide)

Promoted to lead, direct, & manage all employee training and development for 3 of 9 districts statewide.

Developed leadership pathways program utilizing an LMS to create programs specific to the needs of the individual and link it with performance management.

Worked to design and offer training programs to multiple locations using technology to convey a consistent message to all employee’s in the program delivery process.

Developed/coached/mentored over 8,500 employees at all levels in the areas of communication, respect for diversity and awareness, teambuilding, importance of collaboration and transparency, personal and professional success, and succession planning.

Lead on Civil Rights investigations, compiled final report, and made recommendations on disciplinary action relative to the Departments compliance with State and Federal laws.

Represented the department in hearings conducted by Illinois Department of Human Rights, Equal Employment Opportunity Commission and appeared in front of the Federal Magistrate to provide testimony and depositions on high profile cases.

Directed, managed and facilitated new employee orientation, harassment prevention training, diversity awareness and inclusion programs and all safety training under the guidelines of Occupational Safety and Health Administration and Department of Labor.

Collaborated and initiated specialized training for: performance review process, succession planning, budget and purchasing, among others.

Collaborated with the State of Illinois Deaf and Hard of Hearing Commission to develop and implement state-wide training programs and services for hearing impaired individuals; Created specialized training materials, interpreting services, TTY systems (through collaboration with IT).

Devised support system that allowed struggling contractors to meet required diversity hiring goals: Worked with International Brotherhood of Electrical Workers, Local 150 and other networks that increased hiring objectives and ensured job placement for members.

Developed, coordinated, and successfully facilitated state-wide training program as “Documentation Training” for Disadvantaged Business Enterprises/Women Owned Businesses ultimately allowing minority hiring goals, state-wide compliance objectives, and Federal and State mandates to be met.

Completed annual operating expenses and projected future budgetary needs.

EDUCATION

MASTER OF SCIENCE: MANAGEMENT & ORGANIZATIONAL BEHAVIOR

Benedictine University Lisle, IL Expected 2019

BACHELOR OF ARTS IN COMMUNICATIONS completed with a concentration in Professional Communications – Inducted into Honor’s Society with 4.0 GPA

Roosevelt University Chicago, IL April 2011

ADDITIONAL CERTIFICATIONS/TRAINING

Crucial Conversations

Training the Trainer

Seeking Cultural Competence

AAAA Certified in Meditation Methods to Resolve Workplace Conflicts

Occupational Safety and Health Administration (OSHA) Certified – 30 hours

PROFESSIONAL AFFILIATIONS

• Administrative Team Professional Development Committee on Leadership Development

• American Association for Women in Community College (Former President)

• Center for Enhancement Teaching and Learning Advisory Board

• Chicago Area Faculty Development Network

• Equity Coordinating Council/Student Success Infrastructure (ECC Presidential Appointment)

• Illinois Community College Diversity Consortium

• International Association of Emergency Managers

• Multicultural and Global Initiatives Committee

• National Association for Female Executives

• National Association of College and University Business Officers

• Northern Illinois Community College of Staff Developers

• Northern Illinois Emergency Management Consortium

• Organizational Development Network

• Society for Human Resource Management

• Society of Government Meeting Professionals

• The North American Council for Staff, Program and Organizational Development

SOFTWARE

MS Office Suite, Windows 8.1, Adobe Captivate, Articulate, Publisher

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