Customer Service Microsoft Office

Olivia Wang

*** *** ****** ***• Toronto • Ontario • M5V 4B2

905-***-**** • ************@*****.***

EDUCATION

Master of Business Administration August 2014 October 2016

Goodman School of Business, Brock University, St.Catharines, Canada

Bachelor of International Business English September 2009 June 2013

Beijing City University, Beijing, China

Outstanding Graduate of 2013

Scholarship of year 2009, 2010

Certificate of TEM 4, CET 4 and CET 6

Canadian Security Course(in progress)

COMPUTER AND LANGUAGE SKILLS

Advanced knowledge of MS Word, PowerPoint and Excel (solver, data analysis).

Proficient with SPSS software, Outlook

Bilingual: Fluent in Mandarin Chinese, and English(both verbal and writing)

IELTS level 7.0

PROFESSIONAL EXPERIENCE

Data analyst and operational assistant August 2015 September 2016

Busybee Organization, Mr. Yummy(well-known O2O food delivery service), Canada

Using Shopify system to generate data on weekly basis

Collecting, organizing and analyzing data using SPSS and MS EXCEL

Maintaining good relationship with cooperative restaurant and get information of customer preference

Utilizing social media like wechat to analyze age distribution and occupation distribution of customers

Reporting findings and communicating improvement suggestions to CEO weekly through active performance monitoring.

Making sure to record every data correctly

Marketing assistant March 2016 April 2017

Grocery Bear (an online supermarket), St.Catharines, Canada

Making strategies for long term and short term development

Doing marketing research and organize them using Excel and SPSS

Getting feedback from customers and organize results into reports

Administrative assistant(part time) April 2015 February 2016

Tang Chinese Cuisine. St.Catharines, Canada

Served customers and took their orders

Kept track of inventory and make sure it met restaurant’s need

In charge of purchasing and contact with suppliers

In charge of customer information management and all kinds of reservation

Customer service representative(part time) February 2014 March 2015

Outlet Collection at Niagara, UGG

Built and maintained good relationship with customers

Achieved target sales amount of month

Highly initiative to manage a busy workload without close supervision

Performed market research surveys on customer needs and requirements

Generated repeat business through successful client follow-up

Administrator March 2011-September 2011

Commerce department of Shanxi Province, China

Administrative support such as typing, faxing and copying files, purchasing office supplies, reception of visitors

Preparative work for all kinds of events and meetings such as notifying people who are invited, setting the layout and printing the nametag

EXTRA-CURRICULAR AND VOLUNTEER EXPERIENCE

Student teacher volunteer September 2014 August 2015

Brock University, St.Catharines, Canada

Help undergraduate Chinese students to get into new environment easily

Help undergraduate students of business major with their school work

Vice minister of volunteer department in college September 2010 June 2013

Beijing City University, Beijing, China

Convened students to perform volunteer work to people who need it

Held party to broadcast the concept of volunteer

Volunteer to host foreign students and be their translator May 2013

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