Administrative Assistant Customer Service

NOEMI APONTE

**-** **** ****** ****** Village, NY 11379 917-***-**** **********@*****.***

Administrative Assistant

Detail and results oriented, dynamic and reliable Administrative Assistant with the ability to work well under pressure and demonstrate the ability to succeed in challenging situations and meet business and project objective utilizing disciplined planning, relationship development, and communication skills. Forward-thinking with interpersonal abilities to creatively problem solve and ensure positive customer relations with exceptional service.

TECHNICAL PROFICENCIES

Microsoft Suite

Interactive Data (IDC)

Workday & PeopleSoft ATS

Business Objects

Security Pricing Information Database

Bloomberg

CORE COMPETENCIES

Policies & Procedures

Systems Modifications

Valuations

Project Management

Database Updates/Upgrades

Problem Solving /Analytical Thinking

PROFESSIONAL EXPERIENCE

Legg Mason Inc. – New York, NY

Pricing Valuation Analyst May 2007 – July 2017

Comparing broker quoted securities with the primary source for secondary source.

Work with pricing vendors, fund advisers, and third party brokers to resolve pricing issues.

Daily review and valuation of end of day prices.

Prepare management reports for the monthly valuation committee meeting.

Check daily price variance and missing prices.

Adhere to best practices in development of valuation methodologies.

Work with IT for implementation and testing of Security Pricing Information Database (SPID).

File litigation forms and reviewing litigation letters.

Solomon Smith Barney/Citigroup - New York, NY

Executive Assistant to Directors and Treasurers Aug 1996 – May 2007

Answering large volume telephone calls.

Preparing correspondence and memo’s for internal and external communication.

Preparation of travel arrangements & expense reports.

Ordering of office supplies for multiply departments.

Entering Technology Service Request (TSR) form for terminated employees.

Scheduling and monitoring of conference room reservations.

Plan and coordinate corporate luncheons.

Sorting, opening and routing of incoming mail.

Updating distribution lists on Microsoft Outlook.

Maintaining and tracking employee PTO on PeopleSoft.

Provide back-up for Admin Asst. / Office Manager.

Mosler Inc. - Maspeth, NY

Executive Secretary to N.E. Regional Manager/ Customer Service Admin May 1988 – Aug 1996

Duties included heavy typing of correspondence and proposals.

Exercised judgment and tact in scheduling appointments by determining urgency and timing.

Entering service call reports from clients and dispatching them to Field Technicians.

Producing Database Reports.

EDUCATION

American Hi-Tech Business School, New York, NY - Certificate: Executive Secretarial, Jan. '88, Major: Executive Secretary

Bushwick High School, Brooklyn, NY - June ’84, High School Diploma

Contact this candidate