Sales Support
Resume:
Wendy
Barnes
SUMMARY
SKILLS
WORK
EXPERIENCE
JustSmart
Solutions,
Founder,
We
partner
with
small
&
medium
sized businesses to
provide
solution
based
digital
marketing
IT
integration. Support SMBs digital branding & positioning in desired market. Consult Small Business owners organizing mult iple digital platforms including current POS, online scheduling, and marketing automation to increase productivity. Successfully reached client objectives and maintained 95% client satisfaction over 3 years. Strategic
Planning
with
measurable KPIs Project
Implementation
&
Management
Sales Performance
Metrics &
Budgeting
CRM
Integration
Managing Trends
&
Market
Disruptors
Buzzboard,
VP
Client
Success
May
– November 2014
BuzzBoard
is
a
powerful
cloud
based
sales enablement
and
customer
engagement
tool
which
combines intelligence, technology
and
functionality
into
a
single platform.
• Directly accountable for onboarding & training of new clients as well as maintaining existing client relationships
• Reorganized client support team and processesto achieve increase in client satisfaction from 64% to 96% in less than 3 months
• Managed team of 26 tech & client support specialists
• Enhanced team productivity by implementing new channels of communication with the development team in India
678- 764- 5157
***********@*****.***
Developing
Motivated Team Environment
Tailored Path
for
Talent
Optimization
Cross
Department
Collaboration
Solid
Communication
&
Interpersonal Skills Liaison Between
Team
&
Corporate
Leaders Accomplished sales professional
with
a
history
of
successful leadership, exceeding set goals through
planning, positive team
development, and
managing key
performance
indicators. A
combination
of
strategic
vision,
drive for
excellence and
effective hands- on
implementation. High
energy,
motivated
by
new
experiences. Digital
First
Media
- Regional
Director
Digital
Sales
&
Operations June
2012
– May 2014
Digital
First
Media publishes
award- winning
content
(49
Pulitzers) that
amasses
and
engages
a
nationwide
audience via
800
multi- media
platforms
including
web,
mobile,
social,
and
print.
• Initiated
Sales Plan,
Training &
Process
to
increase regional digital advertising sales by
over
300%
in
first
year
• Developed and
Delivered sales training
manual for
new
product
roll- outs
company
wide
• Coordinated
development plan
across
departments,
markets,
and
vendors
for
company
wide
CRM
• Spearheaded cross- functional initiative to
roll
our
new
products
company
wide
– sales, training
&
fulfillment
• Accountable
for
monthly,
quarterly
and
yearly
budget
management and
growth
for
a
14
property
region 1
Inspired
Sales Leader
linkedin.com/in/barneswendy/
Wendy Barnes
WORK
EXPERIENCE
continued
Pioneer
Media
Group
Director
of
Digital
Sales
&
Operations February
2011
- June
2012
Pioneer
News
Group
is
a
family- owned,
multimedia
company
committed
to
advancing
and
empowering
the communities
it
serves
by
providing
essential information
and
services as
a
trusted
and
indispensable public
resource.
• Recruited
to
turn
around
underperforming
digital advertising sales for
12
markets
• Training and
implementation of
sales plan
across
all properties
• Conducted
community
presentations for
local
business owners
expanding reach
and
awareness in
local
markets
• Achieved consistent
revenue growth
exceeding company
objectives
across
all properties 678-***-****
***********@*****.***
EDUCATION
Studied
MBA - Business,
Management,
Marketing, and
Related
Support
Services University
Mary
Washington
Strayer
University
B.A.Sc.
- Computer
and
Information
Sciences and
Support
Services AAS
– Clinical Laboratory
Science,
Medical Technology Cumberland
School
of
Medical
Technology Gatehouse
Media
Director
of
Digital
Sales
&
Operations February
May
2007
– December 2010
Pioneer
News
Group
is
a
family- owned,
multimedia
company
committed
to
advancing
and
empowering
the communities
it
serves
by
providing
essential information
and
services as
a
trusted
and
indispensable public
resource.
• Hired
and
trained
national sales
& training
team
• Created
product
portfolio
and
rollout
plan
to
>100
small - medium
markets
across
U.S.
• Increased
digital advertising revenue 270%
first
year
and
consistently
exceeded goals year
over
year
• Centralized operations
&
fulfillment team
to
manage digital
marketing platforms
company- wide
increasing efficiency
• Directly
managed team
of
12
regional sales trainers and
digital operations department Inspired
Sales Leader
References:
Paul
Provost:
Direct
Supervisor,
DFM,
****.*******@********.*** Chris
White:
Co- Worker
&
Publisher,
Gatehouse
Media, *********@*****.*** Vanessa Vaughan:
National Sales Trainer,
Gatehouse
Media ***************@*****.*** linkedin.com/in/barneswendy/
2
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