Technical Support Engineer

James (Xiyuan) Luo

Home : Carrollton, TX ***** Email: *********@*****.*** Mobile: 952-***-****

Summary

** ***** ** ****** ********** in R&D product development, Product Test development and product life cycle support. Project Management, Customers support and Liaison skills. Results-oriented, detail-focused and demonstrates strong technical abilities.

Professional Skills & Expertise

C, C#, HTML, XML, Tcl/Tk, PERL, VBA, LabWindows/CVI & TestStand

Strong experience on Design verification test, New product introduction, DFT and DFM

Test plans, Test procedures, Test Platforms and Test Specifications development

Production Test design and development for HW, SW, UI, Audio and Video

Data collection, GR&R and Cp/Cpk analysis, root cause analysis & process improvement

Project Management, scheduling, executing, and deliverable tracking

Wireless test instruments: SAs, SGs, RF call boxes, RF power meter, N4010 and CBT

Wireless communication standards: GSM, UMTS/WCDMA, 4G/LTE, WLAN, BT and GPS

SQL, DBMS, SSRS, SAS, Matlab, SPC. Excel formulas and pivot table

Professional Experience

LeEco USA Plano, Texas

Team Lead, Smart Device May 2016 – August 2017

Huawei Device USA, Plano, TX

Team Lead, Technical Test Support May 2015 – May 2016

Starkey Hearing Technologies Inc. Eden Prairie, Minnesota

Senior Test Engineer / Team Lead November 2012 – April 2015

Research in Motion Inc. Irving, Texas

Technical Test Lead February 2010 – Nov. 2012

Sony Ericsson Inc. RTP, North Carolina

Senior Staff Engineer November 2006 – Feb. 2010

Nokia Mobile Phones Irving, Texas

Senior Test Engineer January 2000 – Nov. 2006

Educations

M.S. in Computer Science

University of Texas at Dallas, Texas 75080

B.S. of Physics/Electrical Engineering

Xiamen University, Fujian, China

Experience/Projects

LeEco USA Plano, Texas

Team Lead, Smart Device BU May 2016 – September 2017

Defined test strategies and plans, developed test automation system, executed test plans

Lead technical support team to test and evaluate smart devices functionality & performance

Worked close with R&D and technical Acceptance teams to test and troubleshooting issues

Built Technical support team and network to support U.S. brand and products launch

Huawei Device USA Plano, Texas

Team Lead, Technical Support May 2015 – May 2016

Created test strategies, developed and executed test plans for prototype, DVT and NPI

Lead technical support team to support Huawei key products, including Google/Huawei Nexus 6P and Huawei Watch in US market launch successfully

Supported Huawei prototype test, field test, network test and Customer Acceptance test

Communicated with US carriers and customers and feedback issues to HQ develop teams Provide timely technical support and solutions to US market

Starkey Hearing Aid Technologies Eden Prairie, Minnesota

Senior Test Engineer / Team Lead Nov 2012 – March 2015

Research, analysis, and implement new test methods for Bluetooth Low Energy prototypes

Test data collection and analysis by using SQL, Excel, and MATLAB

Designed and implemented a 2D bar code tracking system by using C#, .Net, VBA, SQL and commercial bar code generator for testing product tracking and test data collecting

Research in Motion Inc. Irving, Texas

Technical Support Team Lead Feb 2010 – Nov 2012

Lead a technical team to support wireless prototypes and field return devices testing

Defined test strategies and plans, developed test automation system, executed test plans

Performed data and system analysis to provided technical suggestion to senior management team to drive service network’s efficiency and simplicity

Sony Ericsson Inc. Research Triangle Park, NC

Senior Staff Engineer Nov 2006 – Feb 2010

Designed & developed test systems for R&D prototype, NPI and DVT test using C/C++

Test data collection and analysis to help R&D prototype, DVT and technical Acceptance

Designed and implemented a SFDB (Shop Floor Database) system for test data collection

Nokia Mobile Phones Irving, Texas

Senior Test Development Engineer Jan 2000 – Nov 2006

Designed and implemented Test system and solution for Nokia mobile phone R&D DVT, NPI and production test using C, LabWindows/CVI, TestStand and test instruments

Provided technical support for R&D, technical acceptance team, marketing team and service team for US products development, products launch and marketing

Performed data and root cause analysis to trouble-shooting the HW or SW bugs

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