Sales Project

Hank Heath

Lean Six Sigma Green Belt certified.

Strong mathematical background.

Excellent documentation and processes.

Civilian Unclassified Clearance.

Prior Top Secret Clearance

Seeking Security+ Certification

Professional Work Experience

22nd Century Technology, Inc. at Defense Language Institute – Foreign Language Center (DLIFLC), Monterey, CA Dec 2014 to Present

Scrum Master/Business Analyst for multiple projects, Unclassified clearance on the Army base

SharePoint 2016 implementation (Scrum master)

SharePoint 2007 implementation has been a major pain-point for some time. This project has two major deliverables – migration of existing sites and implementation of new functionality (Project, Workflow, MySites, etc.)

Student Information Repository (backup Scrum master)

Replacing a PowerBuilder application with unsecured access and lots of personal identification information (PII) from an educational system migrated into a military system. Deliverables include authentication, data scrubbing, secure access to data, and flexibility in grading policies for multiple languages.

Student Data Repository (Business Analyst)

Implementation of secure database for the Student Information Repository and other discovered and cleansed applications. Deliverable is a secure database that houses all transactions of the Institute.

Data Warehouse for Analytics (Business Analyst)

Prepare data cubes from the Student Data Repository for access to Learning Analysts to improve the overall process of educating servicemen in language skills. Ongoing deliverables as the PhD’s consider how they want to view the cubes, or to build new ones.

Inventory Manager (Scrum master)

Deliverable is a database of all the computer equipment released to the faculty, staff, and students, with the intention of being able to account for the status at any time in accordance with Form 2062. Since delivery, requests have been made to include other equipment, such as cell phones.

Staff Request Routing (Scrum master)

Deliverable replaced many of the paper request forms that were routed by hand for signature with a SharePoint workflow for each form and signature are electronic using the Common Access Card (CAC).

HLHeath Consulting (freelance projects), Philadelphia, PA May 2012 to Dec 2014

Call Center Scripting BCBS NJ, Plymouth Meeting, PA (Aug 2014 to Dec 2014)

Work with customer support scripting for Medicare Open Enrollment

SharePoint Developer CertainTeed, King of Prussia, PA (Feb 2014 to Aug 2014)

Develop training portal for company-wide instruction in SAP applications. (SharePoint Designer, Web Parts, JavaScript, jQuery, JSON, XML)

C# SharePoint Developer Sun Bank, Vineland, NJ (June 2013 to Feb 2014)

Researched and repaired event handlers that were failing to upload files to AS/400 and MS SQL

Project Management JacQuette Consulting, Malvern, PA (Nov 2012 to June 2013)

Led project to produce FDA warning letter search site

C# SharePoint Developer Toll Brothers, Horsham, PA (May 2012 to Nov 2012)

Learned on-the-job how to combine background in SharePoint and C# ASP to develop forms and workflows completely in code.

Created applications, consisting of customized forms and workflows in C# for SharePoint web parts.

Evaluated DocuSign for inclusion into SharePoint workflow in routing and tracking legal documentation.

Evaluated DataLAN’s implementation of Nintex to speed up development. Decided against it, as it did not fit the customized development environment.

Created development standards documentation.

Tech: SharePoint 2010, Visual Studio 2010, SQL Server 2010, Web Parts, C#, CAML, Ajax jQuery, XML, DocuSign, Nintex, SDLC.

Dell, Inc., Nashville, TN May 2005 to May 2012

Senior Analyst/Project Manager

BPI Green Belt, BCRP

SharePoint BI (business intelligence) site development (SharePoint Designer)

C# ASP development of Sales data dashboard using Avaya data store in Microsoft SQL Server for real-time tracking of floor performance

Business Process Improvement (BPI Green / Lean Six Sigma) – gathered AS-IS data from operations teams; Led teams to define TO-BE state; and drove process improvement project to end state.

Process documentation – using Visio, created swim-lane diagrams, RASCI analysis, process logical flow charts, Pareto charts, and Gantt charts for my projects and for my peers; also trained other analysts in usage of Visio to create their own documentation.

Project Management (PM) – drove projects to completion, including internal web-site development, migration of Excel sales reports to SQL Server reports with IT support; projects to improve work environment (Tell Dell); and alignment of operations services to sites by headcount.

Audits of Disaster Planning documentation (BCRP and ISO-9000 [Europe/Asia])

Operations Website Reporting – expansion of sales KPI metrics used in AMERICAS consumer sales to extend into EMEA and APJ regions plus SMB, public and large enterprise sales. SSIS to incorporate Avaya data into reporting database.

OSP POs – issued, tracked, and reconciled purchase orders, invoices, and payments to outsourcers

Achievements:

Took over stalled project to migrate contact handling reports to APEX, and drove to successful conclusion

Created application to assess relative costs of opening new offices in offshore locations;

Changed process to reduce calls sent to deactivated phone lines, saving lost sales.

Consolidated outsourcer management reporting

2005 - Customer Champion award in SMB sales

2006 - Trained the Global Call Center Operations (GCCO) team in Bangalore

2007 - Expanded the Contact Handling Operations website report from Americas-only to global scope

2008 - Defined improved architecture to tie Marketing Sales Plan and intraday scheduling forecast to near real-time reporting website

2009- Trained Call Center Operations Triage group in Hyderabad for first level support

2010- Gathered global site / head-count data into SharePoint used to restructure operations

2011- Migrated website reporting to a more stable environment in APEX

Developed Best Cost tool for comparing site development on a global scale.

Tech: SQL Server 2008, SharePoint Designer 2007, VBA, Avaya CMS, MS Office 2010, C#, DHTML, PowerShell

Prior experience available upon request

Education

BA Mathematics from Fredonia University, Fredonia, NY.

MS Mathematics from Fredonia University, Fredonia, NY.

LinkedIn: www.linkedin.com/pub/hank-heath-ms/5/900/a49/

Skype: hank_heath

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