Nasr City Cairo, Egypt +20-127*******

Email: ac3knt@r.postjobfree.com

MOHAMED AMIN HAMMAD

OBJECTIVE

Seeking a challenging position in which I can participate as a key factor of delivering IT services in a professional manners with respect to international standards to reach a target of provide an optimum warranty and utility to the corporate’s core services

SKILLS & ABILITIES

ITSM,ITIL,PMP,AD,DNS,DHCP,KMS,Vmware,MS Exchange LAN,WAN,VPN,Fortinet,Datacenter,Troubleshooting,Service level,

Change Management,Risk Management, Leadership, Avaya Management, Manage engine,Solarwinds,Spiceworks

EXPERIENCE

ITSM Supervisor July 2017 - Present Sesco Trans for Logistics

IT services manager installation and management

Gathering information and requirements to build ITSM library

SLA management

Change Management

Service level reporting

CMDB building

Service Operation management

Defining Service Desk KPIs

Technical support team manager

IT Processes Engineering

ICT Technical Lead Sep 2017 – July 2017 Palm Hills for Developments

Datacenter Hardware Design, Install and Monitoring

Active Directory Services management and administration (11 DC)

MS-Exchange 2010 Emailing services Administration and monitoring (Clustered MBoxes, Load Balanced HubCas Array, UM)

VMware Cluster and SAN storage administration and monitoring

Fortinet and ASA design and management

MS-Service Center family (Design, Administration, Reporting and Management)

Planning and designing for Infrastructure changes and expansion

MS-SQL cluster administration

Infrastructure reporting and logging

IT Infrastructure Head Jul 2014 – Sep 2016 Egyptian Life Takaful

Manage Project Teams from project initiation through to Project completion.

Providing leadership to internal project teams and clients.

MS Exchange 2010 Management and Administration (Mailbox,HubCas,DAG,UM)

DC services administration (DNS,DHCP,LDAP,CA,KMS,Radius)

WAN,LAN Administration (Fortinet UTM, Juniper,PaloAlto,Switching,Routing,IPSEC,Site To Site,SSL)

SCCM, SCOM,File Services,Print Services,Lync2010

Maintaining customer relationship to achieve long term retention & satisfaction.

Service Management,Risk Management,SLA Management

Services Portfolio and Service Catalogue Management

Service Availability and Incident Management

Supplier and Assets Management Performance tracking for Infrastructure resources (Hardware-Service-Staff)

CSI Register building

Financial Management for Infrastructure (assets-projects)

Performance Gaps elimination

Change Management,Capacity Management

In Depth Experience with Service Management software

Information security audits and compliance

ICT Senior Admin Aug 2011 – Jul 2014 Egyptian Life Takaful

Delivery of All network and security solutions

Network and Security monitoring and administration

Administrating Voice servers and services

Technical Support supervision plus ticketing system administration

Active directory and MS-Exchange administration

All branches setup process

Coaching and Management of help desk resources

Documenting all network and technical support policies and procedures

New Solutions logging for technical support team

Implementation of logging and monitoring applications for all infrastructure equipment (Network, Servers, Storage, Security and voice Appliances)

Technical Support Engineer Jun 2010 – Aug 2011 Palm Hills for Development

EDUCATION

BSC OF TELECOMMUNICATION ENGINEERING 2008

Modern Academy for Engineering

Cairo, Egypt

COURSES AND CERTIFICATES

ITIL Foundation

ITIL CSI

MCITP

VCA

CCNA

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