Customer Service Professional Experience

Supervisor General Manager

Qualifications Profile

Results-oriented and top-performing professional with extensive experience in business administration, inventory operations, manufacturing and packaging, and warehouse management; complemented with expertise in human resources, encompassing employee hiring, training, and supervision.

Recognized for exemplary work ethic and utmost dedication to perform beyond established goals and coordinate with diverse professionals to strengthen business prospects. Equipped with outstanding interpersonal aptitude with the ability to establish and maintain positive relationships with diverse individuals. Areas of expertise include:

Heating, Ventilation, and Air Conditioning (HVAC) Sheet Metal Fabrication Customer Service and Relations

Production Line Development Shipping and Receiving Payroll and Employee Benefits, Property Management

Professional Experience

Reeds Industries Inc. Springfield, MA

Owner 1985–2015

President 1988–2015

Handled the negotiation of contracts for cell tower leases, land and building rentals, as well as land sales

Positioned the company for growth by significantly increasing sales from $100K to $3.5M

Facilitated the hiring and recruitment of approximately 100 to more than 1,000 people throughout business operations

Reeds Industries Inc./ New England Warehouse and Packaging Company Springfield, MA

3PL, Karman Industries/Karman International 2008–2015

Directed and oversaw all aspects of inventory operations, including warehousing and shipping

Held full accountability in organizing displays of products

3PL, Canusa Hershman Recycling 2008–2015

Effectively carried out various functions including storing and shipping of recycled papers

3PL, Spalding Sports Worldwide 1988–2008

Took charge of sports equipment packaging and distribution to several retail outlets, including Walmart, Target, Costco, and Dick’s

Partnered with Spalding Sports Worldwide in manufacturing of sports equipment

Closely monitored the movement of inventories

Earlier Positions Held:

3PL, Hasbro (Receiving and Warehousing)

3PL, The Lego Group (Packaging and Warehousing)

3PL, International Paper (Packaging and Warehousing)

Reeds Heating and Air Chicopee and Springfield, MA

Owner

Training

Supervisor Training – Employers Association of Massachusetts

Activities

Treasurer (2004–2014) / Chairman of Board of Directors (2007–2010), Mawaga Sportsmen’s Club

Member– Board of Directors (2002–2013), Agawam Revolver Club

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