Customer Service Manager
Resume:
WILLIAM D.V. ROSSI, BA
647-***-**** **********@*****.***
A professional with 25 years of experience in management involving operations, production, and manufacturing. Able to develop and implement processes to optimize resources and maximize productivity. Capable of leading large-scale projects from foundation to completion with a focus on customer satisfaction. Possessing outstanding communication and leadership skills to lead teams through training and development.
Project Management
Customer Service
Leadership & Training
Logistics Manager for Local and International Shipments
Operations Management
Process Improvement
Communication Skills
Production Management
Sales & Marketing
Microsoft Office Suite
Professional Experience
SELECTIVE CERAMIC
Sales Manager (2016 – Present)
New Business Development
Created Price list for new Projects
Order processing and Management
Customer Liaison for Deliveries of Orders and Reselections
Create and process purchase orders for specialty products
Assembly of sample packages
Inventory Control
Retail/Showroom Sales
MOULDEX MOULDINGS, Vaughan, ON
Customer/Production Liaison (2012 – 2016)
We manufactured polystyrene extruded for exterior and interior moldings of homes and commercial buildings. Our Customers base made up of Builders, Designers, Architects, Contractors and Home Owners. Being I was a Liaison in production I had about 6 people report to me
Increase customer base and sales via cold calling and e-mail engagement relating to the latest products.
Process all orders for production and scheduling
Overseeing Interior moulding installation, onsite meetings with Architects and Designer during various stages of construction
Serve as the bridge between customers and production team to ensure on-time delivery.
Collaborate with home owners and designers to develop new moulding to required specifications.
Prepare quotation for clients from onsite visit or from takeoffs from plans
Organize and service orders designated for customer pick-ups.
PLAN B PROMOTIONS, Vaughan, ON
Account Manager (2009 - 2012)
Developed and executed marketing strategies leading to a 10% increase in profitability.
Generated new business relationships and increased customer base by 5%.
Engaged with customers to establish unique menus and initiated quality control procedures to ensure the highest levels of customer service.
CANAMOULD EXTRUSIONS, Vaughan, ON
Production (1995 - 2009)
We manufactured polystyrene extruded for exterior and interior moldings of homes and commercial buildings. Our Customers base made up of Builders, Designers, Architects, Contractors and Home Owners. Being Operation manager I had about 40 people report to me
Managed all aspects of day-to-day operations process, all orders and scheduling, including training and performance reviews.
Managed all US Project from Start to Finish including Custom Design of Mouldings and Scheduling of Shipments to Site
Maintained inventory and stock management in addition to overseeing warehouse operations.
Spearheaded multiple high-level projects ensuring cost efficiency and revenue growth.
Implemented processes to improve manufacturing, customer service through the development of computerized work dockets, inventory, costing systems and out-source raw materials to ensure best price
Provided mentorship and continuous training to staff relating to costing systems and client management.
Devised monthly shipping and variance reports leading to 20% in annual savings.
Cultivated positive and long-lasting client relationships through consistent interaction and engagement.
Oversaw international projects encompassing quotations and shipment completions.
Logistics Duties (1995-2009)
Created monthly shipping and variance reports for the profitability of shipments.
Managed 3PL relationships for all out and inbound freight both locally and internationally.
Researched all traf codes on new items in accordance to the destination Country.
Set up freight budgets for large projects and distributors in US.
100% on time delivery.
Tendered yearly logistic contracts to ensure fair price and suitability to client’s needs.
Communicated with transportation companies and customers on changing circumstances regarding deliveries to ensure on time arrival of goods.
Organized all documentation for shipments i.e.; packing slips, invoices, customs papers and bill of lading.
15 years’ experience in Logistics without fines for late deliveries or cross boarder infractions.
Continued looking for Logistics carriers that offered the best route and best method of shipping to reduce cost and ensure a speedy delivery.
Maintained open communications with carries to ensure the on-time delivery and customer satisfaction.
Previous Professional Experience
INNOVA ENVELOPES – Production Manager, Markham, ON (1990 – 1995)
Education & Certification
Business Administration Diploma – University of Rome, Rome, Italy (1988)
Certification: Whims, Vaughan, ON (2008)
Contact this candidate