Information Technology officer
Resume:
James T. Maniulit
Philippines: **-L Kamuning Road Quezon City Philippines 1103
Singapore: Casafina Condominium 215 Bedok South Ave 1, Singapore
***********.******@*****.***
Professional Summary
Solutions-driven professional with 4+ years’ experience providing rapid and client-focused technical support to 1000+ users. Demonstrated capacity to identify root causes and direct users to lasting resolutions. Adept at articulating complex technical concepts to users of varying technical understanding. Well versed in a variety of common operating systems, applications, and hardware with a proven ability to master new tools and technologies quickly. Outstanding interpersonal strengths illustrated by multiple service awards Skills
LAN/WAN/NOC Administration Technical Support Training & Mentoring Project Management System Installation Workflow Planning Productivity Improvement Configuration and Upgrading Troubleshooting & Issue Resolution Client Relationship Management Personal Information
Sex/Marital Status: Male / Single
Age/Date of Birth: 25 / April 04, 1992
Nationality/Citizen: Filipino / Willingness to relocate both Domestic and International Work History
Technical Support / Network Administrator 04\2013 to 12\2013 Bureau Internal Revenue (BIR)-Basement National Office Bldg.Diliman Quezon City Philippines
Monitored company-wide trouble ticket queues.
Develop IT Team and conduct End user training.
Implemented and maintain firewall.
Visually inspected temperature sensors to maintain health of servers and network devices.
Reviewed logs for all networking devices for unresolved abnormalities and problems.
Troubleshoot and maintain all networking devices and infrastructure across the enterprise including switches and routers
Information Technology / Butler 03\2014 to 08\2015 Makati Shangri-La – Makati Avenue corner, Ayala Avenue, Makati, 1200 Philippines
Manages day-to-day operation of all department problem.
Defined security requirement for computer system including mainframe. Workstations and personal computer.
Complete remote repairs involving software solution and hardware repairs.
Reports to the Hotel General Manager and IT Manager. Information Technology / Butler (Task Force) 09\2015 to 11\2015 Edsa Shangri-La – 1 Garden Way, Ortigas Centre, Mandaluyong City, 1650, Philippines
Monitored company-wide trouble ticket queues.
Manages day-to-day operation of all department problem.
Reports to the Hotel General Manager and IT Manager
Defined security requirement for computer system including mainframe. Workstations and personal computer.
Plan and implement pro-active steps to monitor and support IT System Information Technology / PABX 12\2015 to Present
Shangri-La at the Fort - 30th Street, corner 5th Avenue, Bonifacio
Program and Installation for Telephone and Server
Troubleshooting for Telephone line and Server
Monitored company-wide trouble ticket queues.
Reports to the Hotel General Manager and IT Manager
Defined security requirement for computer system including mainframe. Workstations and personal computer.
Plan and implement pro-active steps to monitor and support IT System Education
Bachelor of Science Information Technology
Trinity University of Asia
Graduate: April 04, 2013
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