Technical Support Engineer

Mahran Makarem

Kuwait, Al Ahmady, Mahboula

Date Of Birth: 27/12/1986

Cell : +965-********

**********@*******.***

Career Snapshot

Nine years of maintenance and troubleshooting Windows and network infrastructure.

Professional in networks configuration and troubleshooting, CISCO Technologies.

Certificates

ICDL

MCSE

CCNA

CCNP

Education

Bachelor Degree in IT, Aug 2009, Kuwait AOU

High School in Kuwait.

IT Services & Network Specialist

Key Skills:

Excellent Communication skills Networks Configuration

CISCO Switching Network Security

Troubleshooting/ Problem Solving Great technical Background

Up-Selling/Sales Support Network monitoring

Professional Experience:

Network Support Engineer: AIMS Company, March 2010 to present

Provide a solid network infrastructure in all locations in MOI (Ministry Of Interior).

Responsible of Cisco Routers, Switches.

Making full maintenance in the network and fix network errors.

Establish network areas from A to Z.

Create network configuration by CISCO switches (VLANs, spanning trees, HSRP, port security and other configurations).

Configuring up of Routers, ADSL Modems, Printers, Projectors, Cameras, Smart Phones, Tablet Pcs, and IP TV

Having a great knowledge in CISCO switching.

Create and maintain detailed network diagrams documenting current and future changes to support management decisions.

Fault tracing, Fault handling, Troubleshooting, Software upgradation

Technical Support Engineer: Fast Telecommunication Company (ISP), Jun 2009 – March 2010.

Supports an internet for home users in Kuwait.

Helping customers to login to internet without any problem.

Support the best service for connection.

Solve customer problems by telephone and check the home line for the customer to handle the speed for user account

Choose the best speed that customer’s home line can handle.

Wide area networking WAN connectivity and managing load balancing

Switches and Routers managing and configuring

Proving maintaining the daily complaints and handing them

Internet Connectivity Troubleshooting

Cabling supervising and implementation of networking standards

Designing of local area UTP network and mapping

On side Wi-Fi Networking installation and troubleshooting

Coordination with the line manager and team.

Technical Support Engineer: Al Awama company :July 2007- June 2009:

Provide technical support to different locations at MOI.

Troubleshoot Network issues and connectivity problems.

Maintain hardware and software.

Train the users when needed on new systems or procedures.

Performed cabling, hardware and software installations and upgrades

Managing the monthly maintenance and DATA backup

Maintaining the schedule service plan monthly and reporting to management

Responsible for the implementation, configuring and maintenance of the software applications which run on machines

Implementing and supporting Microsoft Windows Operating systems

Working in Helpdesk providing remote support for desktop users

Verify that suggested solutions effectively resolve the users' problems through verbal or email follow up

Creating Outlook profiles, creating Email group set ups and maintenance

Anti-virus installations and reports

Strong computer Knowledge, skills and experience, very familiar with windows 98, ME, 2000, XP platform and Microsoft Office XP/2000

Implementing a Microsoft Windows 2003 Network Infrastructure: Network Hosts, Network Services

Very active member in projects groups, and have brilliant ideas to Develop Projects. Very good in System Analysis and implementing software development life cycle

Managing and Maintaining a Microsoft Windows Server Environment

Monitoring and troubleshooting of server

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