Matthew Michael Hedtcke

**** ******** **., ******** ** 53188

262-***-**** – Cell

ac3k8n@r.postjobfree.com

whyyoushouldhire.me

Dec 4, 2017

Dear Comcentia Hiring Manager,

This letter is to express my interest in the VMWare Systems Design Engineer / MS Exchange on GlassDoor. I believe my extensive experience managing technicians, enterprise systems, installing network hardware and software, and many years of IT problem solving will be an asset to your organization. I am detail oriented with the ability to multi-task and enjoy a challenge.

I understand the importance of staying up-to-date on industry trends and technologies, and make it my priority to ensure a company runs smoothly and the proper protocols, procedures, and staff are in place. I love learning about and implementing new technology. I attend numerous conferences throughout the year to stay abreast on new and emerging companies and technologies.

I’ve attached a copy of my resume that details my experience in all facets of troubleshooting, installations, and maintenance for various desktop and server operations, hardware/virtual/hosted environments and software. I have the ability to translate highly complex technical information into terms and concepts that all levels, from executives to mangers to end users can easily grasp.

I can be reached anytime via my cell phone, 262-***-**** or via email at ac3k8n@r.postjobfree.com. I look forward to speaking with you about this employment opportunity.

I am confident that my extensive experience in IT has given me skills that would be very beneficial to the position. I believe that I could represent your company well with my excellent people and problem-solving skills, while providing quality support throughout the organization.

Thank you for your time and consideration.

Sincerely,

Matthew Michael Hedtcke

Resume Attached

Matthew Michael Hedtcke

2725 Brighton Dr., Waukesha WI 53188

262-***-**** - Cell

ac3k8n@r.postjobfree.com

whyyoushouldhire.me

STRENGTHS

Goal-oriented, fast learner, good communicator, detail-oriented, manager, independent, organizer, team-player, creative, dedicated, logical

Experience with: Microsoft Exchange, Active Directory, Group Policy, Office365, AWS (EC2, RDS, VPC, S3), Windows 7/8/10, Office 2010/2013/2016, Mac OSX, iOS, Android, Mimecast, Windows Server 2008/2012/2016, DHCP, DNS, Microsoft SQL Server, Cisco Call Manager/Unity, SecureWorks, Parature Ticketing System, ServiceNow, Kaseya, RSA, VMWare, Synology

EDUCATION

Milwaukee Area Technical College, Milwaukee, WI

Computer Science and Information Technology

Various Comp-Sci Classes

Carroll University, Waukesha, WI

Bachelors in Computer Science and Information Technology May 2009

Major: Internet Software Development

UW-Waukesha, Waukesha, WI

Associates Degree May 2007

Major: General Studies

PROFESSIONAL EXPERIENCE

Information Technology Manager, Waterstone Mortgage Corporation, Pewaukee, WI

May 2012 to Current

Manage Help Desk and Technicians by overseeing incoming requests, assist with resolution, monitoring response time and quality of resolution for corporate office of approx. 200 users onsite and 500 users remote

Troubleshoot and support level 2 and 3 technological problems as well as pick up any overflow from the help desk

Delegate non-ticketed issues: communicate expectations, assist in planning, executing and reviewing results

Disaster Recovery responsibilities including but not limited to backup diesel generator, failover firewalls, failover ISP’s, file and whole server recovery

Research, consult and implement new technologies for corporate office as well branches

Attend trainings, workshops, conferences and presentations to stay on the technological edge

Interact with corporate management and executive team to present and demonstrate potential new technologies and train when implemented

Assist in staff hires by sourcing and interviewing potential candidates including training the new employee

Act as the 1st point of contact for all technology vendors including sales and support for contracts RFP's and bids

Interact with local Managed Service Provider daily to ensure all employees nationwide have a positive technological experience

Work with sales and onboarding team to coordinate all technological aspects of new branch acquisitions or scratch setups. This includes, but is not limited to, phones and TN, computer purchase and setup, copiers, scanners and fax machines, data connections and network equipment. Contracting and vet local 3rd party wiring company to complete infrastructure build. This includes: calling multiple companies, obtaining quotes and making a final decision based on what is best for the company. Travel to the new location to ensure smooth setup

Build and manage Windows servers for a variety of purposes

Program Cisco Call Manager and Unity Connection as well as the corresponding devices

Manage all technological purchases including computers, printers, monitors, phones, cables and peripherals

Manage all company mobile devices (cellphones, iPads and Internet devices) including contracts

Provide IT consulting to branches

Maintain quality service by establishing and enforcing organization standards

Computer Technician, AscendNet Inc., New Berlin, WI

April 2008 to May 2012

Installed, configured and troubleshot software in all types of environments for residential and corporate customers

Installed, configured and troubleshot printers, scanners, fax machines, and copiers both networked and directly connected to machines

Installed, configured and troubleshot networks including making and running Cat5/6 cables, switches, routers, access points, and gateways

Extensive experience in virus and malware removal

Created and managed user accounts, email addresses, distribution groups, organizational units, and resource scheduling using Windows Server 2003/2008 Exchange Management Console and Active Directory

Worked with 3rd party vendors and technicians to resolve issues

Desktop and notebook hardware and software setup, installation, support and repair

Desktop operating systems installation, support and repair

Installed and configured backup systems including USB and NAS

Configured a variety of mobile phones to sync with Exchange as well as other email and messaging services

Server operating system installation and support including Terminal Servers

Some Mac OS X support including network, hardware, printer setup and malware removal

Responsible for the company’s social media presence including Twitter, Facebook, LinkedIn, and Newsletter

References

Joel Robinette - 414-***-****

Brian Kimball – 949-***-****

Mike Reindl - 262-***-****

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