Microsoft Office Network Engineer

James A. Miller

**** ***. *** ******* ****

Laurel, MD 20708

Contact: 404-***-****

Email: ************@*****.*** Clearance :Top Secret SCI/TK w/CI Polygraph

TECHNICAL SKILLS:

Protocols: TCP/IP, STP/RSTP, VLAN, VTP, LACP, HSRP, VRRP, LAN/WAN, EIGRP, BGP, SNMP, VPN, T1, T3, 100M/1G/10G Ethernet, Dark Fiber

Operating System Skills: Microsoft Windows, Linux/Unix, Cisco IOS, CatOS,

Networking Skills: FTP, DNS, Putty/Telnet, VLAN concepts, LAN/WAN, TCP/IP, DHCP

Software Skills: Windows Server (NT, 2K, 2K3), Windows (NT, 2K, XP), Unix (Solaris), Office (2K, XP), HP Openview, Remedy, Cisco Works, Active Directory, Linux

EXPERIENCE:

US Department of Defense/ HIGHACTION, LLC May 2012 - Current

Operational System Administrator

Deployment of over 800 user migrating from Windows 7 to Windows 10

Responsible for assisting all customers with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.

Track and route problems and requests and document resolutions.

Provide Tier I and Tier II desktop support, assisting DPG users with issues related to Windows OS, Microsoft Office Products, desktops/laptop/workstation/printer hardware and applications.

Receive incoming calls, voicemails, e-mails and walk-ins during normal duty hours and prepare a service request trouble ticket or work order using Remedy ITSM Service Desk software.

Research questions using available information resources.

Trained over 50 junior technicians how to operate digital recording devices, analysis terminals, and associated computer equipment used to interpret electronic intelligence signals.

General knowledge of networking and TCP/IP concepts.

Competent in basic networking protocols: FTP, DNS, Putty/Telnet, VLAN concepts, TCP/IP, DHCP

Worked with highly classified and technical material in support of national security

US Navy Cryptologic Technician November 2008 – Current

First line of defense against inbound threats and anti-ship missiles for deployed units.

Trained over 50 junior technicians how to operate digital recording devices, analysis terminals, and associated computer equipment used to interpret electronic intelligence signals.

General knowledge of networking and TCP/IP concepts.

Competent in basic networking protocols: FTP, DNS, Putty/Telnet, VLAN concepts, LAN/WAN, TCP/IP, DHCP

Competent in cryptology, threats and vulnerabilities, network security

Performed a variety of specialized duties associated with the collection and processing of airborne, ship-borne, and land-based radar signals.

Utilized high-power jamming signals to deceive electronic sensors and defeat radar guided weapons systems.

Tracked surface and airborne targets of interest to determine defensive maneuvers and tactics in case of attack.

Worked with highly classified and technical material in support of national security

Operated electronic detection and deception systems

CARMAX July 2005 – October 2008

Promptly learned car buyer’s requirements and guided him or her through the purchasing process.

Ability of multitasking in a fast-paced environment, while maintaining an emphasis on quality.

Excellent oral and written communication skills.

Kept Management updated daily with record of sales and orders.

EDUCATION

Southwest View High

CERTIFICATION/TRAINING

CCNA – Cisco Certified Network Associate(Routing & Switching)

oLicense: In Progress

Comptia Security +

oLicense:

REFERENCES

Accie Stokes Network Engineer

Phone: 410-***-****

Tanisha O’Brien VTC Specialist

Phone: 202-***-****

Kymmar Williams IT Specialist

Phone: 301-***-****

Contact this candidate