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Customer Service Sales

December 01, 2017

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To apply for any position available in your company, to take part in producing a high standard set by the management and provide a harmonious working environment.


Accounts Receivable - Collection Officer September 2017- Present

Scottish Pacific Business Finance – Sydney, Australia

Establishing good working relationships with a portfolio of clients

Awareness, detection, and reporting of matters that may be of a fraudulent nature and/or present a credit risk to the Company.

Undertaking verification calls on selected invoices

Building solid relationships with clients to bring in arrears and commit to payment plans

Accurately and efficiently maintain a portfolio of client debtor ledgers.

Telephone and written collection activity on a specific portfolio of clients.

Undertake collect-outs if required

Report a possible legal action against delinquent customers to accounts administrator and clients

Liaise with Accounts admin, clients and customers to resolve disputes.

Collate clear and concise collection notes on the system.

Awareness of and compliance with established policies and procedures.

Performing daily collection calls across both commercial and consumer accounts.

Meeting calls targets of at least 60-70 outbound calls per day using a dialer system.

Performing debtor reconciliations.

Allocations of payments

Telephone calls and emails are to be replied to in a timely and professional manner.

Achieve and take ownership of the target of the monthly collection as determined and communicated by management

Performing month end preparation and other ad-hoc duties.

Assisting the Operations team generally in times of peak workload.

Awareness of and compliance with established policies and procedures ensuring that work is conducted in a manner which safeguards the incumbent and their co-workers.

Awareness and compliance with the Scottish Pacific Values

Customer Service Officer October 2016 – September 2017

Crust Pizza Bar Maroubra – Sydney, Australia

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Keep records of customer interactions, process customer accounts, and file documents

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Managing incoming calls and customer service inquiries

Generating sales leads that develop into new customers

Identifying and assessing customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

Food and Beverage Attendant January 2017 – September 2017

Pullman Hotel Sydney Olympic Park – Sydney, Australia

Assisted with accurate verification of transaction.

Maintained, stocked, and displayed food according to company policy.

Managed cash register and monetary transactions correctly.

Performed opening and closing duties as required.

Quickly mastered all aspects of the food, wine, and bar menus to guide each guest through their own unique dining experience based on individual taste preferences

Maintained poise and focus under pressure allowing for an efficient, error-free job

Possessed strong interpersonal skills resulting in outstanding communication, team- work, flexibility, and cohesiveness with fellow co-workers.

Established a large guest request list through impeccable service, integrity, honesty and a genuine willingness to get to know the guest.

Responsible for all course and clubhouse food and beverage aspects.

Built professional relationships with guests and provided exceptional customer service throughout the dining experience

Worked in a fast-paced environment waiting tables and simultaneously tending bar

Providing assistance with monthly inventory control and product orders

Accounts Processing Officer December 2015– December 2016

Prospa Pty Ltd – Sydney, Australia

Accounts Receivable – Collection

• Ownership of accounts payable

Invoice entry

Payment runs


• End to end accounts receivable.

Bank reconciliations



Achieve and take ownership of the target of the monthly collection as determined and communicated by management

Follow up remittances and ensure unapplied cash is below the threshold set and communicated by management.

Account reconciliation, monitor the aging of outstanding debt and ensure payments are applied as per customer remittances and instructions

Maintain the integrity of receivable accounts data.

Timely collections of outstanding debts for commercial clients

Working on daily dishonor list and perform collection activity

Managing account in arrears and ensuring that delinquent accounts are kept to a minimum

Providing quality customer service & make smart decision

Building rapport with the customers to negotiate right payment plan

Ensuring all administrative duties are action

Keeping compliant with policies & procedures

Sales Support and Accounts Processing

Reception relief

Customer service over the phone

Confirmation of information

Escalation of queries to Director where appropriate

Compile daily lists of leads and delegate individual leads to sales team associates

Maintain an organized and accessible file system for administrative and sales professionals

Handle all administrative duties for the organization and scheduling of client meetings and conferences

Follow up with clients on the telephone for administrative purposes

Providing administrative assistance to executives and management team members as required

Perform data entry duties with regard to sales figures, metrics, and other key data

Create and process sales orders in a timely fashion

Report unusual activity to supervisors

Expedite requests for rush orders and alter sales orders and shipping data as needed

Gather and analyze data in the Bank Statement of Clients to prepare a deal cover sheet.

Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.

Processes customer and account source documents by reviewing data for deficiencies.

Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner per screen format.

Maintains data entry requirements by following data program techniques and procedures.

Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.

Tests customer and account system changes and upgrades by inputting new data; reviewing output.

Securing information by completing data base backups.

Maintaining operations by following policies and procedures; reporting needed changes.

Maintaining customer confidence and protects operations by keeping information confidential.

Contributing to team effort by accomplishing related results as needed.

Settlement Officer

Preparing letters

Correspondence editing

Drafting letters

Diary appointments

Confirming appointments/rescheduling.

Assist with the presentation, preparation, research for tenders

• Working on templates

• Replying to emails

Customer service over the phone.

Typing correspondence for Director,

Drafting letters, editing large documents.

Managing the settlements function

Responsible for quality assurance on files and processes

Preparation of mortgage documents for settlements

Ensuring that all requirements are met and post settlement functions are adhered to, including stamping, banking, and lodgment

Ensuring that all documents are collected as per settlement instructions

Keeping file notes up to date in the system

Working on service level agreements and ensuring compliance with quality standards

Knowledgeable of Salesforce and Decision Logic

Office Assistant July – December 2015

Sedatech Pty Limited- Sydney, Australia

●Receive, sort and distribute incoming mail

●Monitor incoming emails and answer or forward as required

●Maintain office filing and storage systems

●Coordinate and maintain staff administrative records such as staff parking, staff phones, and company credit cards

●Type documents, reports and correspondence

●Monitor and maintain office supplies

●Perform work related errands as requested such as going to the post office and bank

●Keep office area clean and tidy

Sales Executive on June 2012 – March 2015

Isuzu Automotive Dealership Inc. Pasig, Philippines

Ensuring a high level of customer service is provided

Assisting with sales and reservations

Providing quality assistance to clients, customers with up to date information

Assisting with general business development

Carrying out reception and admin duties

Closing sales

Cleaning displays in showroom

Ensuring sales targets are met

Office Work:

Answer incoming calls, transfer calls and take messages

Meeting & Greeting clients and candidates coming into reception in a professional manner.

Prepare, arrange meetings, functions and assist people to meeting rooms.

And other General Administration duties

Accounting Staff on December 2011- May 2012

Landmark Citysuper Incorporated Quezon City, Philippines

Encoding all sales invoices received from Accounts Receivable / Accounting.

Assist and help documentations for filing and safekeeping.

Other clerical and administrative assigned if needed.



Masters of Professional Accounting


Bachelor of Science and Business Administration Major in Marketing

Professional Membership

Group of Junior Business Executives @ AMA University Q.C

Professional Recognition

Top Sales Executive of the Year 2014

Key skills, core competencies and strengths include:

Good Marketing skills – Effective, persistent negotiator determined to close sales deals and increase sales.

Independently sets personal goals and deadlines to reach sales targets and finance work.

Experience working in a financial technology industry

Excellent customer service skills

Superior attention to detail and high accuracy/quality work output

Fantastic work ethics & a strong team player and willing to learn.

Team player.

Effective communication skills with guests and staff.

Quick thinker.

Great attention to detail.


1.Aris Lockhart

Client Relationship Manager at Scottish Pacific Business Finance


2.Alison Binskin

Head of Operations at Prospa


3.Ed Bigazzi

CFO at Prospa


4.Maricar Aguilar

Junior Staff Accountant at Sedatech Group


(02) 9698 0033

Contact this candidate