Customer Service Sales
Resume:
Objectives
To apply for any position available in your company, to take part in producing a high standard set by the management and provide a harmonious working environment.
Experience
Accounts Receivable - Collection Officer September 2017- Present
Scottish Pacific Business Finance – Sydney, Australia
Establishing good working relationships with a portfolio of clients
Awareness, detection, and reporting of matters that may be of a fraudulent nature and/or present a credit risk to the Company.
Undertaking verification calls on selected invoices
Building solid relationships with clients to bring in arrears and commit to payment plans
Accurately and efficiently maintain a portfolio of client debtor ledgers.
Telephone and written collection activity on a specific portfolio of clients.
Undertake collect-outs if required
Report a possible legal action against delinquent customers to accounts administrator and clients
Liaise with Accounts admin, clients and customers to resolve disputes.
Collate clear and concise collection notes on the system.
Awareness of and compliance with established policies and procedures.
Performing daily collection calls across both commercial and consumer accounts.
Meeting calls targets of at least 60-70 outbound calls per day using a dialer system.
Performing debtor reconciliations.
Allocations of payments
Telephone calls and emails are to be replied to in a timely and professional manner.
Achieve and take ownership of the target of the monthly collection as determined and communicated by management
Performing month end preparation and other ad-hoc duties.
Assisting the Operations team generally in times of peak workload.
Awareness of and compliance with established policies and procedures ensuring that work is conducted in a manner which safeguards the incumbent and their co-workers.
Awareness and compliance with the Scottish Pacific Values
Customer Service Officer October 2016 – September 2017
Crust Pizza Bar Maroubra – Sydney, Australia
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Keep records of customer interactions, process customer accounts, and file documents
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Managing incoming calls and customer service inquiries
Generating sales leads that develop into new customers
Identifying and assessing customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Food and Beverage Attendant January 2017 – September 2017
Pullman Hotel Sydney Olympic Park – Sydney, Australia
Assisted with accurate verification of transaction.
Maintained, stocked, and displayed food according to company policy.
Managed cash register and monetary transactions correctly.
Performed opening and closing duties as required.
Quickly mastered all aspects of the food, wine, and bar menus to guide each guest through their own unique dining experience based on individual taste preferences
Maintained poise and focus under pressure allowing for an efficient, error-free job
Possessed strong interpersonal skills resulting in outstanding communication, team- work, flexibility, and cohesiveness with fellow co-workers.
Established a large guest request list through impeccable service, integrity, honesty and a genuine willingness to get to know the guest.
Responsible for all course and clubhouse food and beverage aspects.
Built professional relationships with guests and provided exceptional customer service throughout the dining experience
Worked in a fast-paced environment waiting tables and simultaneously tending bar
Providing assistance with monthly inventory control and product orders
Accounts Processing Officer December 2015– December 2016
Prospa Pty Ltd – Sydney, Australia
Accounts Receivable – Collection
• Ownership of accounts payable
Invoice entry
Payment runs
Reconciliations
• End to end accounts receivable.
Bank reconciliations
Receipting
Allocations
Achieve and take ownership of the target of the monthly collection as determined and communicated by management
Follow up remittances and ensure unapplied cash is below the threshold set and communicated by management.
Account reconciliation, monitor the aging of outstanding debt and ensure payments are applied as per customer remittances and instructions
Maintain the integrity of receivable accounts data.
Timely collections of outstanding debts for commercial clients
Working on daily dishonor list and perform collection activity
Managing account in arrears and ensuring that delinquent accounts are kept to a minimum
Providing quality customer service & make smart decision
Building rapport with the customers to negotiate right payment plan
Ensuring all administrative duties are action
Keeping compliant with policies & procedures
Sales Support and Accounts Processing
Reception relief
Customer service over the phone
Confirmation of information
Escalation of queries to Director where appropriate
Compile daily lists of leads and delegate individual leads to sales team associates
Maintain an organized and accessible file system for administrative and sales professionals
Handle all administrative duties for the organization and scheduling of client meetings and conferences
Follow up with clients on the telephone for administrative purposes
Providing administrative assistance to executives and management team members as required
Perform data entry duties with regard to sales figures, metrics, and other key data
Create and process sales orders in a timely fashion
Report unusual activity to supervisors
Expedite requests for rush orders and alter sales orders and shipping data as needed
Gather and analyze data in the Bank Statement of Clients to prepare a deal cover sheet.
Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
Processes customer and account source documents by reviewing data for deficiencies.
Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner per screen format.
Maintains data entry requirements by following data program techniques and procedures.
Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
Tests customer and account system changes and upgrades by inputting new data; reviewing output.
Securing information by completing data base backups.
Maintaining operations by following policies and procedures; reporting needed changes.
Maintaining customer confidence and protects operations by keeping information confidential.
Contributing to team effort by accomplishing related results as needed.
Settlement Officer
Preparing letters
Correspondence editing
Drafting letters
Diary appointments
Confirming appointments/rescheduling.
Assist with the presentation, preparation, research for tenders
• Working on templates
• Replying to emails
Customer service over the phone.
Typing correspondence for Director,
Drafting letters, editing large documents.
Managing the settlements function
Responsible for quality assurance on files and processes
Preparation of mortgage documents for settlements
Ensuring that all requirements are met and post settlement functions are adhered to, including stamping, banking, and lodgment
Ensuring that all documents are collected as per settlement instructions
Keeping file notes up to date in the system
Working on service level agreements and ensuring compliance with quality standards
Knowledgeable of Salesforce and Decision Logic
Office Assistant July – December 2015
Sedatech Pty Limited- Sydney, Australia
●Receive, sort and distribute incoming mail
●Monitor incoming emails and answer or forward as required
●Maintain office filing and storage systems
●Coordinate and maintain staff administrative records such as staff parking, staff phones, and company credit cards
●Type documents, reports and correspondence
●Monitor and maintain office supplies
●Perform work related errands as requested such as going to the post office and bank
●Keep office area clean and tidy
Sales Executive on June 2012 – March 2015
Isuzu Automotive Dealership Inc. Pasig, Philippines
Ensuring a high level of customer service is provided
Assisting with sales and reservations
Providing quality assistance to clients, customers with up to date information
Assisting with general business development
Carrying out reception and admin duties
Closing sales
Cleaning displays in showroom
Ensuring sales targets are met
Office Work:
Answer incoming calls, transfer calls and take messages
Meeting & Greeting clients and candidates coming into reception in a professional manner.
Prepare, arrange meetings, functions and assist people to meeting rooms.
And other General Administration duties
Accounting Staff on December 2011- May 2012
Landmark Citysuper Incorporated Quezon City, Philippines
Encoding all sales invoices received from Accounts Receivable / Accounting.
Assist and help documentations for filing and safekeeping.
Other clerical and administrative assigned if needed.
Education
CENTRAL QUEENSLAND UNIVERSITY, SYDNEY 2015 – June 2017
Masters of Professional Accounting
AMA UNIVERSITY, QUEZON CITY PHILIPPINES 2008 - 2011
Bachelor of Science and Business Administration Major in Marketing
Professional Membership
Group of Junior Business Executives @ AMA University Q.C
Professional Recognition
Top Sales Executive of the Year 2014
Key skills, core competencies and strengths include:
Good Marketing skills – Effective, persistent negotiator determined to close sales deals and increase sales.
Independently sets personal goals and deadlines to reach sales targets and finance work.
Experience working in a financial technology industry
Excellent customer service skills
Superior attention to detail and high accuracy/quality work output
Fantastic work ethics & a strong team player and willing to learn.
Team player.
Effective communication skills with guests and staff.
Quick thinker.
Great attention to detail.
References:
1.Aris Lockhart
Client Relationship Manager at Scottish Pacific Business Finance
*********@***************.***
2.Alison Binskin
Head of Operations at Prospa
******.*@******.***
3.Ed Bigazzi
CFO at Prospa
**.*@******.***
4.Maricar Aguilar
Junior Staff Accountant at Sedatech Group
*********@*****.***
(02) 9698 0033
Contact this candidate