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Desktop Support Active Directory

Houston, Texas, United States
November 30, 2017

Contact this candidate Mobile:281-***.****


I answer and support calls relating to desktop software/hardware, installation while establishing and presenting excellent customer services.

Proactively identify recurring problems and resolve them wherever possible by implementing a long-term solution.

Seasoned Desktop support with comprehensive knowledge of the business more than five years of experience in the following.


Operating Systems: Microsoft Windows 10,8,7 98 Window NT 4.0 2003,8,12. 32,64Bit.Lotus 8.0.

Windows 10 Support: Windows 10 Enterprise, Windows Professional.

Software: WebEx ATT Connect VPN Lotus 8.0 Citrix Client.

Office Support: Excel, PowerPoint, Access, Word, Visio, Project Office suite 10 13 16 Out Look

Hardware: Dell, IBM, HP, Sony, Toshiba routers switches plotters printers hubs


Active Directory: Windows Server2000, 8R2, 12R2 NT 4.0, 98, XP, Vista.

Antivirus: Antivirus MacAfee, Norton Malware Byte.

Ticketing Systems: Remedy 9.0 Heat 9.5 service desk.

Remote Tools: Remotely Sccm Client, Microsoft SMS 2.0 Team viewer 6.0 Dame Ware.

IPhone iPad Support: G3, G4 4C 4S 5S 5C 6 6Plus. Android: Support HTC, Samsung, LG


Associates Degree

Technical College, CLC (June 1999) Houston, TX


Microsoft Certified Technology Specialist (ID:7904337)

Microsoft Certified IT Professional: Windows 7 (ID:7904337)

Comptia A+


Kelly Services/Baker Hughes Oct 2013- July 2017 (3yrs 8months) Houston, TX

Imaging PC /Desktop Support 10,000+ employees

Configure widows10 and imaging Windows 7,10 along with retiring and replacing out of date desktop, laptops with new Dell desktops laptops. Check the warranty and replace hardware parts such as CPU, memory, hard drive, network cards, etc. imaging process by using one tool to image all desktop, laptop tablets for Baker Hughes. Also migrated all data PST for client mail document favorites mapping network drive, printer password reset active directory.

Short-term Contract Assignments

Emergent/ Board Walk May 2013- Oct 2013 (5months) Houston, TX

Migration/ Support 1000+ employees

Window7 migration, deployment using a USB drive and pxe boot to download the image to client laptop or desktop. Install and configure software hardware test client/end users pc for problems.

Short-Term Contract Assignments

Clear Point / Prosperity Bank April 2013- April-2013 (1month) Houston, TX

Desktop /Migration Support 600+ employees

On site PC technical support of company approved software and hardware for windows seven migration.

Move data such as pst file word documents from old environment to new setup profile map printer and network drives. On completion, scheduel deliver time with client/end users.

Atos/Chase Houston, TX December2012- March 2013 (3months) Houston, TX

Lead Desktop Support 1,000+ employees

Window7 migration deployment using USB drive and pxe boot to download the image to client laptop or desktop. install troubleshoot software hardware network problems.

Made certain my team had every available tool that needed to run the migration smoothly.

Abby/Enterprise Product October 2011-April -2012 (5 months) Houston, TX

PC Imaging/Desktop Support 1,000+ employees

Windows XP Windows7 builds along with retiring HP workstations and replacing with new HP Dell laptops. Dual monitor setup for each station. Office 2010 experience (installing, troubleshooting)

Network and local Printer setup and configure. Backing up data by using ghost and installing OS and software application with Land desk for end users. Autodesk AutoCAD 2008 2012 2013 viewer design review, Oracle Toad Citrix client. Build multiple machines through Land desk 9.0 ten per day.

Windows7 Certification Testing and packaging Q&A all new software for share point.

Lead/Desktop Support February 2008-June 2011 (2years4months) Houston, TX

Northland Group/Apex/IBM /AT&T 10,000+ employees

Windows XP and Windows 7 build along with retiring IBM stations and replacing with new Dell stations. Duel monitor setup for each station. Office experience (installing, troubleshooting). Active Directory experience, able to add users, etc. Network and local Printer setup and configure. Supporting large installations/user base call centers. Troubleshoot third party software application support.

Building PC's using image process ghost and SMS Windows OS and application loading using PXE static IP addressing. Build multiple machines ten to twenty per day.

Provided hardware troubleshooting skills. Building PC's without an image process from the ground up if need be. Software application support such as call center response help from customers .Configure of stations phone, voice recording login, PC, software and user attendant static IP stations for call centers.

El PASO-TRANSCANADA April-2007- February 2008 (1years 2months) Houston, TX

Production Administration Application Development 10,000 employees

Confirm all developer’s codes are in compliance with sox rules and regulations. Stored procedure creation, testing, and support using Sql query analyzer and Enterprise Manager. Perform code migration from a PowerBuilder 9.0 platform to .Net C# C++ developer gems Sybase, power builder gems, are database SQL in migrating business Objects code between multiple environments and changing status from Ready to Build to Ready for user. Build server workstation for Dell Hp.

Burnis Burnside

Mobile: 281.***.****

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