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Customer Service Microsoft Office

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Posted:
November 30, 2017

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YESHA AMLANI

Toronto, Scarborough, M*H *M* +* (647) *** **** ac3jpf@r.postjobfree.com

OBJECTIVE

An enthusiastic seeking a co-op position in cloud computing and big data that provides an opportunity for professional and personal growth in the field of IT. Passionate to apply extensive skills and knowledge to get exposure to the real corporate world.

QUALIFICATIONS AND SKILS

Data Mining Tools: Python, Tableau, Weka, Rapid Miner

Machine Learning Basics: Supervised and Unsupervised learning, Artificial Neural Networks, Fuzzy Logic, Rough Set Theory, Back Propagation and Genetic Algorithms

Languages: C, C++, HTML, Java, Java Script, Shell Script, Python (Scikit-learn, NumPy, SciPy, NLTK).

Databases: MS SQL, My SQL

Virtualization: VMWare Workstation, Oracle VirtualBox, Hyper V

Networking: TCP/IP Routers, Switching Technologies, DHCP, Network Security-IP Access Control List, Firewall

Operating Systems: Windows 2012R2/8/10, Mac OS, Ubuntu, Linux

Strong knowledge of Information Technology, specifically in Database Management and Microsoft Office

EDUCATION AND TRAINING

Post Graduate Diploma in Cloud Computing for Big Data Expected graduation: April 2018

Lambton College- Toronto, Ontario, Canada

Current GPA 3.164/4.0

Bachelors in Computer Science and Engineering August 2012 to June 2016

Shri S'ad Vidya Mandal Institute of Technology - Bharuch, Gujarat, India

CGPA: 7.35/10.0

EXPERIENCE

Cashier Customer Service Cell Air Tech Toronto, 2016-2017

Managed all payments with accuracy while providing excellent customer service

Successfully managed conflict resolution regarding customer complaints via telephone and in person

Provided technical assistance to customers on inbound telephone tech support calls.

Student Ambassador Lambton College in Toronto, May 2017

Assisted with the organization of events for 1500 students

Registered students via online portal, created and files and provided information

IT Support Technician Ishan Organics, India 2014-2015

Provided on-call level 0/1 technical support to staff as well as clients when needed.

Used Remote access to troubleshoot problems and assisted with program installation and removal

Performed and installed updates, helped with removing malware and viruses.

Assisted office staff with computer application questions

ACADEMIC PROJECTS:

Data Mining to predict the next earthquake using historic data set (Ongoing)

The main objective of this project is to predict next zonal earthquake and to minimize the disastrous effects using the public data set made available by Tableau

Pre-process the data using Python using various libraries available

Perform visual analysis using Tableau

Visualize daily number of Tweets for various Stock market keyword (Ongoing)

Collect live-streaming data from twitter for each key-word and store in separate files using Python

Save the tweet data into separate relevant columns

Pre-process and clean the data using python

Visualize the daily number of tweets for each keyword as well as daily number of users

SMS Spam Detection using Clustering Techniques (Ongoing)

Pre-process and clean the data using python

Use various machine learning techniques using training data in Python

Cluster the given data set into two groups, ham and spam using python

Online Survey Analysis

Created a similar OLTP using online tools and forms to create a survey regarding various aspects of school, to get feedback from students

Processed the noisy data-set and performed data cleaning and ETL along with creating interactive Dashboards

Acknowledged for extra ordinary performance in effective presentation of the data using tools and for presentation skills

VOLUNTEER EXPERIENCE

Event Organizer SVMIT India, March 2015

Organized and conducted a successful event in college technical festival in India, consisting of about 300 students

Supervised the team of 15 members during the event



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