Toni Davis

**** ******** **** ***** *****, IL ***29

708-***-**** ac3jpa@r.postjobfree.com

OBJECTIVE: Seeking a position in your department that will allow me to

utilize and enhance my administrative, organizational, clerical and communication

skills where loyalty, hard work, dependability and positive results in a team

environment is appreciated.

WORK HISTORY Amata Office Centers- Chicago, Il

5/11-Present Receptionist/Switchboard Operator

Answered incoming calls and transferred them to the appropriate departments

Performed daily administrative tasks.

Greeted clients and usher them to the Executive Office.

Motivated and trained new receptionists.

Developed ability to work in a fast-paced environment.

STATE FARM Insurance Agency Flossmoor, IL

11/07-5/11 Administrative Receptionist

Maintain excellent customer service relations and develop customer rapport.

Welcome and record all guests and announce their arrival to insurance agent.

Answer phone calls; conclude the nature of calls and direct caller to insurance agent.

Assist clients with questions regarding insurance claims process.

Entrusted with receiving and accounting of insurance payments from clients.

Manage confidential files/records of client’s insurance information.

Handle daily administrative tasks like typing, emailing, mail sorting/distribution.

05/04-01/07 GENERAL ELECTRIC/ INTERPARK, Inc. Chicago, IL

Customer Service Representative

Diplomatically resolved customer’s complaints on as-needed basis.

Greeted clients and usher them to the Executive Office.

Answered incoming calls and transfer them to the appropriate departments.

Assisted clients with account information.

Performed daily clerical and administrative tasks.

06/00-03/04 AON Corporation Chicago, IL

Customer Service Specialist

Company liaison for purchasing of office equipment.

Successfully partnered with various staffing agencies to obtain temporary staffing needs for multiple departments within the company.

Answered incoming calls and transferred them to the appropriate departments.

Performed daily clerical and administrative tasks.

10/97-06/00 AON Corporation Chicago, IL

Receptionist/Switchboard Operator

Answered 20 line phone system of incoming calls and transferred them to the appropriate personnel and/or departments.

Greeted clients and usher them to the Executive Office.

Motivated and trained new receptionists on the Intellidesk System.

Developed ability to work in a fast-paced environment.

Performed daily clerical and administrative tasks.

SKILLS

Type 50 wpm, Microsoft Office Suite, Lotus Notes, ROLM

and Intellidesk Switchboards, Excellent verbal, written and interpersonal

communication skills.

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