Sign in

Technical Support Windows Server

Chennai, Tamil Nadu, India
November 30, 2017

Contact this candidate


Sathish Kumar S


Medavakkam, Chennai ******


Professional Summary

* ***** ** ********** ** Installing, Configuration and Administration of Microsoft Windows servers 2008 & 2012 and also in VMware administration.

Working as a Windows Administrator L2 in HCL Technologies (Client Covance) from Aug 2016 To till now.

Worked as a Windows Administrator in ORIGIN ITFS LTD (Client SQS India BFSI) from May 2013 to Aug 2016.

Worked as a System Engineer in CARE IT SOLUTIONS PVT LTD franchise of WIPRO INFOTECH Group from September 2012 to May 2013.

Educational Qualification:

Completed BE EEE from Sri Ram engineering college, Tamil Nadu with 61%

Passed higher secondary with 73 % from SRV Higher Secondary school, Rasipuram, Tamil Nadu.

Job Profile 3:

Organization : HCL TECHNOLOGIES.

Customer : Covance.

Duration : Aug 2016 - Till Now,

Role : Windows & VMware Administrator L2.

Providing support for 5000+ Windows Servers on both Virtualization (VMware) and Physical Environment (HP / Cisco UCS).

Managing Incidents, service requests and changes related to Windows servers adhering to ITIL process.

Handling High Severity Incidents and Changes in Service Now tool as per SLA.

Experience in creating\scheduling changes, coordinating with customer and working in incident & request using service now tool.

Managing VM through VROSP / VM Resource Tracker.

Updating servers with latest service packs, hot fixes, firmware and patch management

Upgrading the VM Resource’s based on client requirement.

Handling Windows cluster Servers.

Building Servers / Decommission / VM resource provisioning as per the client requirement.

Experience in coordinating with customer and discussing operational and business impact issues (CAB, ECAB, Daily Call, P1 &P2)

Experience in working on file server’s migration.

Responsible for taking backup of all the servers in Symantec console (Job scheduling, restoration.

Handling operations task like snapshot, disk consolidation, Resource increase, Move VMs

Creating Templates and cloning the VM as per the requirement.

Upgrading VM Hardware and provisioning storage as per client requirement.

Experience in Creation of network port groups at Standard Switches and configuring Raw device mapping

Migrating physical to virtual environment using VM Ware converter.

Examining VM Ware Features in cluster like V-motion, HA, DRS, DPM, FT before handing over to production.

ESXI server performance monitoring.(RV Tools,VROPS)

Azure Activities:

Good understanding of IaaS, SaaS and PaaS.

Implemented high-availability infrastructure architectures in an Enterprise & cloud environment adhering to DR, Business Continuity and availability best practice.

Involved in creating Azure Virtual Machines.

Managing and monitoring Azure virtual machines.

Migrating VM from on premises to Azure cloud.

Job Profile 2:

Organization : ORIGIN ITFS LTD.

Customer : SQS India BFSI.

Duration : May 2013 – Aug 2016,

Role : Windows Administrator L1.

Roles & Responsibilities:

Providing support for 1000+ windows Servers in Physical and Virtual environment in banking project.

Performing Server health checks & remediation as per security and compliance process

like Hardware Status, CPU Usage, and Disk space.

Performing day to day activities like monitoring, access permissions, server related issues /requests based on tickets/ alert mails

Responsible for updating Symantec Antivirus on servers through console.

Handled the File server Migration Project for the two different domains.

Handling the User administration File copy/deletion, Application deployments as per user Request.

Providing the user access in File server as per the user Request.

Providing Access to Terminal Servers.

Maintaining the Encryption activities based on customer requests,

Creating and maintaining the user's access in the Active Directory servers.

Like, Account unlock, password reset, handling security groups

Involved in Disaster Recovery activity co-coordinating with various teams.

According to the down time scheduled by customer, Rollback.

Backup Activities:

Responsible to take Full & Differential back up in Tapes on Daily & Weekly basis.

Handling Restoration for the File Server, SQL Server, using Symantec Backup.

Scheduling the backup jobs, Adding & Removing the jobs depends on the live (Project's) in the file server.

Installing Backup Remote Agent in the File Server's

Troubleshooting all kinds of issues in Backup & File Server's

Configuring new backup server in different sites & installing Tap drives (Library,Autoloader,LTO)

Job Profile 1:

Organization : Care IT Solutions Pvt ltd.

Authorized representative of Wipro InfoTech

Customer : Scope International Pvt Ltd, Chennai.

Duration : Sep 2012 - May 2013,

Role : System Administrator L1.

Job Description:

Worked resident in Scope International Pvt Ltd, Chennai. Representing Wipro Technologies giving Technical support to the client, playing a responsible role in troubleshooting problems logged by the client company users in day-to-day Operations of the Bank and providing complete Technical Support for the Client Company.

Roles & Responsibilities:

Strong system administration skills on Windows NT/Win 2000/Win 2003 servers.

Administering the file shares, disk quotas & print servers

Installation and management of Symantec Antivirus server version 10.1.8 in

Secondary & Clients servers on daily basis.

Handling server related severity tickets & RMS using Remedy 6.3.

Monitoring the server's disk space, memory & CPU utilization & critical Events.

Experience in maintaining and supporting in production environment (24x7).

Managing and performing routine System administration activities.

Installation, Configuration and Troubleshooting of Windows server 2003.

Implementation and administration of DNS server in windows server 2003 environment.

Implementation and administration of DHCP server in windows server 2003 environment.

Managing disk quota using third party software's like Symantec storage exec

Version 5.5 & NTP software version 2.6.

Implementing critical changes in Wintel servers within allowed implementation

Period, without any impact to operations.

Handled server related severity tickets & RMS using Remedy 6.3.

Tools used - Remedy 6.3, HPSIM, Tivoli, HP SM9,ASQ,Symantec backup exe,

Remote Access -VNC viewer, RDP, Team Viewer, Sccm, NETCOOL-outage, Hyperic, Service now.

Personal Information

Father's Name : Sampathkumar.K,

Date of Birth : 13-02-1990.

Permanent Address : 27B\59B kanakkupillaiThottam, Therkkukadu TR puram,

Attur TK,Salem DT, Pin 636108



I hereby acknowledge that all the particulars given above are correct

to the best of my knowledge.


PLACE : Chennai S Sathish Kumar

Contact this candidate