Engineer Sales

WARREN J. KSIEZ

**** ******* *****, *******, ** *7040 • Home: 713-***-**** • Cell: 832-***-**** • ******@*******.***

Professional Summary

Client-focused Solutions Engineer with 25+ years of providing solutions to customers. Engineer of complex IT solutions ranging from physical to hybrid integrations. 20+ years of both sales and management experience founded upon a strong technical core which drives design goals. Provide leadership, insightful communication, policy implementation, and strategic thinking. Seamlessly coordinate and collaborate with internal organizations as well as vendors and strategic partners. Foster team collaboration using relationship building, motivation, and effective communications. Spearhead project delivery with narrow time-frames for storage, network, data, and voice technologies. Dynamic communicator who consistently exceeds goals and company expectations.

Skills

Managed Network Services

MPLS, WAN, and LAN Technologies

Managed Security Services

Cloud Computing, IaaS, and Colocation

Managed Hosting Services

Project management

Disaster Recovery

TDM, IP Trunking, SIP, VoIP, FoIP

Product Demonstrations

Visio, Salesforce, ServiceNow

Wi-Fi and BYOD Technologies

CISSP, ITIL, CCNA, and MCSE Certs

Presentations Strong Verbal Communications

SSO, CASB, MFA, and Federated

LOE and SOW Creation

Team Lead and Lead Trainer Gap Assessment

Certifications

CERTIFIED INFORMATION SYSTEMS SECURITY PROFESSIONAL (CISSP)

CISCO CERTIFIED NETWORK ASSOCIATE (CCNA)

CISCO EXPRESS FOUNDATIONS FIELD ENGINEER

CISCO SMALL AND MIDSIZE BUSINESS ENGINEER

MICROSOFT CERTIFIED IT PROFESSIONAL (MCITP-EA)

MICROSOFT CERTIFIED SOLUTIONS ASSOCIATE(MCSA)

MICROSOFT CERTIFIED TECHNOLOGY SPECIALIST (MCTS)

ITIL V3 FOUNDATION

COMPTIA A+

COMPTIA NETWORK+

COMPTIA SECURITY+

COMPTIA CDIA+

COMPTIA SERVER

Work History

Ricoh Services Strategist / Technology Consultant, 01/2015 to 01/2017

mindSHIFT technologies

Qualify, and document business requirements and translate to a solution that meets client's objectives.Responsible for partnering with internal and external resources to develop and resolve proposed solutions.Serve as liaison between client and organization from project inception thru post implementation. Responsible for educating internal teams about solutions as to solving business needs and requirements. Clearly define client needs by assessing and documenting business opportunities, benefits, risks, and success factors for potential business solutions. Identify and prioritize gaps with the product team and establish estimates to address functional gaps or define appropriate workarounds. Assume a Virtual CIO role to develop strategic and tactical goals, policies, and procedures for our managed network service clients to assess and anticipate technology projects and recommend appropriate actions and resources through the lifecycle of existing and proposed IT systems. Work directly with clients to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge. Knowledge of methods, tools, and technologies necessary to prepare business assessment and best practice deliverables.

IT Solutions Architect, 01/2011 to 01/2015

Ricoh Americas Corporation – Houston, TX

Support sales in the presales process, customer presentations, demonstrations, proof of concepts, internal training. Work independently through discovery to develop a solution that utilizes current offerings mapped to the clients' business requirements and the proposed outcome. Analyze software and hardware configuration requirements and articulate specifications. Lead architecture role in dealing with clients, program managers and IT team members. Translate business requirements into detailed architectures and designs. Document all technical requirements and design technical solutions utilizing best practices including documenting all solution components and configurations. Develop solution cost structure by identifying all cost points including labor, software and hardware. Work with functional analysts, developers and development managers to ensure that all solutions are deployed within agreed timelines and supported after delivery. Conduct product overview presentations while managing portfolio methodologies and delivery. Maintain MCITP-EA (Microsoft), CCNA (Cisco) along with equivalent engineering and technical sales certifications.

Significant design experience around networking design including LAN/WAN, BC / DR, infrastructure, virtualization, messaging, IAM, database, security, wireless, VoIP and UC technologies.

Technology Solutions Engineer, 01/2005 to 01/2011

Ricoh Americas Corporation – Houston, TX

Support sales in the presales process, customer presentations, demonstrations, proof of concepts, internal training.

Serve as technical liaison between executive leadership and technical engineering to provide customers with most efficient applications with respect to existing environment. Develop and deliver systems/applications solutions to customer's business, information, technical

and educational needs. Serve as a team lead and direct the work of others on assigned projects.

Systems Engineer, 01/2004 to 01/2005

International Network Services

Maintenance of network and server infrastructure for several customers totaling 70+ servers and 1000+ desktops. Continuous testing and evaluations of network systems to eliminate problems and make improvements. Expert analysis and implementation of business processes and new software integration.

Administration of Active Directory, Group Policies and Scripting. Extensive capacity planning for future integration of VOIP. Designed and deployed QOS across corporate network, resulting in significantly enhanced performance for key applications. Performed wireless surveys, installations, security assessments of network devices and IDS system. Restructured essential applications (Active Directory, Exchange, Citrix, routing and VLANs) to improve availability and application functionality. Worked extensively with custom applications in a collaborative environment to dramatically

improve process flow. Directed and successfully delivered nationwide upgrade of all switches. Streamlined and reengineered the national wireless infrastructure. Installed and configured Network Observer, providing continuous analysis of network packets and

T1 connection performance across the country.

Systems Engineer, 01/2000 to 01/2004

RF Technologies – Brookfield, WI

Performed site surveys, systems design, customer support, project management, system integration and end-user training. Assist sales force with presentations, preparation of proposals, pre-sales support, software enhancement and QA testing. Responsible for installation and configuration of various software packages, LAN system troubleshooting tools. Served as a technical support for network troubleshooting and problem resolution for hardware, software and network related issues. Performed routine computer maintenance and help desk phone support of various applications for general user community via remote control using Intel LANDesk.

Director of Technical Support, 01/1997 to 01/2000

DataScan Technologies

Provided WLAN systems design, integration, and on-site support to our customers. Facilitated training to the sales staff and customers while assisting in pre-sales support. Developed and designed the network interface and synchronization agent of a custom SAP software solution which increased sales by 200%.

Senior Systems Engineer, 01/1994 to 01/1997

AIRONET / Telxon Corporation

Provided WLAN systems design, integration, and on-site support to our customers. Assisted sales and marketing with site surveys and integration of proposed solutions. Implemented and designed large scale industrial wireless barcoding solutions. Organize team meetings, project management, customer needs analysis, sales presentations and documentation.

Senior Technical Specialist, 01/1985 to 01/1994

Fujitsu Networks Industry

Pre-and post-sales support, technical consultation and proposal writing. Participated as Co-chairman for NIST standards committee, developing the NT1 ISDN specifications. Created national customer lead tracking database application for sales and marketing campaigns.

Network Supervisor, 01/1982 to 01/1985

E.F. Hutton and Co

Responsible for maintaining the international WAN network for branch offices. Diagnosed telecommunication and hardware problems, conducted end-user training. Conducted certification testing of new products and their integration into the network.

Education

Computer Science:

New Jersey Institute of Technology - Newark, NJ

COMPUTER SCIENCE

CISSP: ISSA - Houston

MCSE: Microsoft - Houston

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