Sales Manager
Resume:
John B. Thayer
Providence, RI 02906
401-***-**** *********@*****.***
WORK EXPERIENCE
Position: Fraud Prevention Specialist II
Duration: September 2016 - Present
Company: Santander
Company Industry: Loss Management
Department: Fraud Prevention and Security
Duties:
Apply expansive knowledge of fraud schemes to prevent and control specialized fraud functions such as identity theft and cross-channel fraud.
Research and analyze high risk transactions across all payment channels
Maintain and update case management systems to ensure compliance with federal regulations throughout decision process.
Identify control issues/policy violations and propose new and creative actions to mitigate reoccurrence
Position: Community Donation Manager
Duration: April 2016 – August 2016
Company: Savers Inc. / TVI Inc.
Duties:
Directly manage, train, and review a team of five donation ambassadors at the store level.
Use the “FunDrive” program to help local charities reach their fundraising goals while also bringing in fresh high-quality product to our store at a lower cost.
Remain actively involved in the local community to help spread the news of Savers global recycling accomplishments and make a difference in people’s lives.
Maintain an excellent rapport with donors and ensure my team is following best practices to provide a superior donor experience.
Position: Relationship Manager
Duration: August 2015 – April 2016
Company: Bank of America N.A
Department: Preferred Centralized Sales
Duties:
Tend to the personal banking needs of our “Preferred” clients which have assets of $20,000+.
Strengthen the businesses’ relationship with these clients by providing sound financial advice and recommendations.
Help clients consolidate their debt.
Assist clients in getting financing for their personal lives (Home,car,credit cards etc.)
Position: FOS Store Manager
Duration: April 2012 - March 2015
Company: Marketsource
Company Industry: Retail / Sales
Department: Wireless Technology
Duties:
Directly manage five to eight sales associates in a Pilot location.
Indirectly manage, train, and review thirty sales associates within my sales district alongside regional management.
Consistently surpass sales, operational, and staffing goals each month.
Interview candidates for thirteen locations.
EDUCATION
High school:
School: Smithfield High School
Date: September 2006 - June 2010
Course focus: Business Management
College:
School: Community College of Rhode Island
Date: September 2010 – June 2012
SKILLS
Sharp interpersonal skills
Confident public speaker
Great with computers
Superior customer service
Team player
Fast paced decision making
Achieving results
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