Customer Service Technical Support

Hemant Singh Bagdwal FF **A,Third Floor (L*)

Phone. No. 088******** Laxminager

Email: ******.**********@*****.*** Delhi 110092

Job Objective

To work in a dynamic, challenging environment and to significantly contribute to the organization’s

Objectives which will help to grow along with the organization.

. .

Key Skills

Pleasant personality and positive attitude towards customer and clints .

Provide excellent service to the clints and customers.

Experienced as Commercial technical support executive for servers and network infrastructure.

Ability to explain clearly the technical procedures to customers.

Experience with Windows XP / VISTA / Windows 7.

Trouble shooting (technical) and networking.

Work experience

Working as a sales consultant in ‘FORBIDDEN NETWORKS PVT. LTD. (August 2014-March 2016).

Outsourcing data entry projects (govt. and pvt.) to clints.

Responsible for creating a network of professional contacts that consistently resulted in solid referrals.

Responsible for developing a strong professional network and utilizing that network to bring in new business referrals on a regular basis.

Handling deals and strong relation with new clints.

Working as a Associate CCE in Tech Mahindra Noida ( March 2016- October 2016).

Listens to the customer complaints and problems and then solve them by understanding the needs of customer

Responsible for the customer service, and make sure that their requirements meets the budget and their deadlines

Responsible for the awareness of the customer requirements, products, technical problems

Provide technical support to customer during and after instruments installation.

Academic Qualification

Examination

School/college

Board/ University

Year of Passing

%

B.C.A

U.I.M dehradun

H.N.B. Gharwal

2010

67%

12th

A.I.C Almora

U.A. Board.

2006

56%

10th

V.H.S Almora

U.A. Board.

2004

67%

Technical Skills

C,C++ Languages

All windows Operating Systems

Working knowledge of wireless data protocol including TCP/IP.

Personal Skills

Self confident and work oriented.

Good analytical skills.

Ability to work under pressure.

Customer service and retention skills

Personal Information

Father’s name : Mr. Gopal Singh Bagadwal

Date of Birth : 06 Aug 1989

Nationality : Indian

Gender : Male

Language Known : Hindi, English

Marital Status : Single

I declare that the above-furnished details are true to the best of my knowledge and belief.

Date:

Venue:

(Hemant Singh Bagadwal)

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