Melanie D. Demegillo
* ******** ******, ******** *******
Victorias City, Negros Occidental
Contact#: 091******** / 091********
Email Add: ac3jbs@r.postjobfree.com
QUALIFICATIONS:
A graduate of Bachelor of Science Major in Computer Science with experience as a Freelance Virtual Assistant, Sales and Technical Support services. A highly motivated individual with good disposition, flexible, professional and optimistic that can easily adapt to new environment and can work under pressure with less supervision.
WORK HISTORY:
Virtual Assistant – Administrative Support May 2016 to Present
Affordable Staff Inc.
MNC Business Center Building
CL Montelibano Drive, Bacolod City
Follow up Arrears.
Reference check applications of tenants through phone and email.
Setting up approved tenants in the system and process all administrative support such as Tenancy Agreement, Lease Pack, Vacate & Rent Increase documents.
Provide daily update and report to the Property Managers.
Technical Support Representative January 2014 – July 2015
Teletech Inc Philippines
Singcang, Bacolod City
Interact with customers to provide and process information in response to inquiries, concerns, and requests about mobile products and services
Troubleshoot mobile phone issues including access to internet, email set up and issues with SMS, MMS and phone calls
Technical Support Representative January 2011 - December 2013
247 Customer Philippines
MJ Plaza Bldg, Valero Street
Salcedo Village, Makati City
Troubleshooting common errors that wireless broadband subscribers encounter from time to time
Ensure that subscribers are within theoretical speed with their wireless broadband service
Senior Customer Sales Executive July 2010 – December 2010
Real Yoga Pte. Ltd
06-07 / 6F Centrepoint
Orchard Road, Singapore
Ensure that required sales or quota is achieved by the end of the day to avoid backlogs by month end
Manage time to make sure that all appointment will be entertained and all opportunities for a potential sale is covered
Maintain accurate up to date sales pipeline and forecasts
Servicing and provide support to existing customers as well as establishing new customers base to gain loyalty at the same time profitable to the company
Technical Support Representative April 2008 – April 2010
Convergys Services Philippines Inc.
One San Parq, Mandalagan
Bacolod City, Negros Occidental
Provide support to customers requiring tier 2 technical assistance for logical and physical connectivity problems such as troubleshooting internet problems and configure email issues
Interact with internal and external client in scheduling and coordinating dispatch team and problem resolution
Jardine Lloyd Thompson Inc. May 2000 - September 2004
Administrative Support
25F Philam Tower
Paseo de Roxas cor Ayala Ave. Makati City
Record tracking of clients cargo insurance
Making policies and report
General and administrative jobs
EDUCATIONAL BACKGROUND
BS Computer Science University of St. La Salle June 1996 – March 2000
(Best Thesis Awardee) Bacolod City, Negros Occidental
CHARACTER REFERENCE:
Atty. Meddie Arbolado Lawyer : 091*-***-****
Judith Ann Basa District Supervisor – Nestle Philippines : 091*-***-****