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Customer Service Representative

November 29, 2017

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Melanie D. Demegillo

* ******** ******, ******** *******

Victorias City, Negros Occidental

Contact#: 091******** / 091********

Email Add:


A graduate of Bachelor of Science Major in Computer Science with experience as a Freelance Virtual Assistant, Sales and Technical Support services. A highly motivated individual with good disposition, flexible, professional and optimistic that can easily adapt to new environment and can work under pressure with less supervision.


Virtual Assistant – Administrative Support May 2016 to Present

Affordable Staff Inc.

MNC Business Center Building

CL Montelibano Drive, Bacolod City

Follow up Arrears.

Reference check applications of tenants through phone and email.

Setting up approved tenants in the system and process all administrative support such as Tenancy Agreement, Lease Pack, Vacate & Rent Increase documents.

Provide daily update and report to the Property Managers.

Technical Support Representative January 2014 – July 2015

Teletech Inc Philippines

Singcang, Bacolod City

Interact with customers to provide and process information in response to inquiries, concerns, and requests about mobile products and services

Troubleshoot mobile phone issues including access to internet, email set up and issues with SMS, MMS and phone calls

Technical Support Representative January 2011 - December 2013

247 Customer Philippines

MJ Plaza Bldg, Valero Street

Salcedo Village, Makati City

Troubleshooting common errors that wireless broadband subscribers encounter from time to time

Ensure that subscribers are within theoretical speed with their wireless broadband service

Senior Customer Sales Executive July 2010 – December 2010

Real Yoga Pte. Ltd

06-07 / 6F Centrepoint

Orchard Road, Singapore

Ensure that required sales or quota is achieved by the end of the day to avoid backlogs by month end

Manage time to make sure that all appointment will be entertained and all opportunities for a potential sale is covered

Maintain accurate up to date sales pipeline and forecasts

Servicing and provide support to existing customers as well as establishing new customers base to gain loyalty at the same time profitable to the company

Technical Support Representative April 2008 – April 2010

Convergys Services Philippines Inc.

One San Parq, Mandalagan

Bacolod City, Negros Occidental

Provide support to customers requiring tier 2 technical assistance for logical and physical connectivity problems such as troubleshooting internet problems and configure email issues

Interact with internal and external client in scheduling and coordinating dispatch team and problem resolution

Jardine Lloyd Thompson Inc. May 2000 - September 2004

Administrative Support

25F Philam Tower

Paseo de Roxas cor Ayala Ave. Makati City

Record tracking of clients cargo insurance

Making policies and report

General and administrative jobs


BS Computer Science University of St. La Salle June 1996 – March 2000

(Best Thesis Awardee) Bacolod City, Negros Occidental


Atty. Meddie Arbolado Lawyer : 091*-***-****

Judith Ann Basa District Supervisor – Nestle Philippines : 091*-***-****

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