Customer Service Medical

Jazmine Marie DePorres

Permanent Address: **** Roswell Rd Apt S, Sandy Springs, GA. Primary Number: 845-***-****

Email: **********@*****.***

EDUCATION

Loyola University Maryland Graduate May 2014, Baltimore, MD

Bachelor of Arts: Psychology (Major), Spanish (Minor) Honors: Claver Grant Recipient

Study Abroad: Alcala de Henares, Spain (Spring 2013)

Summary

Hungry and hardworking HR professional with experience in multiple areas. Foundational experience in customer service. Benefits administration knowledge in healthcare laws, insurance structures, and compliance requirements. Program Management experience with crucial company accounts. Coordinating the employee life cycle: pre-boarding, onboarding, maintenance, and off boarding. Collaboration with payroll, recruiting, upper management, and finance.

Areas of Expertise

Project Management

Benefits

Onboarding/Off-boarding

Payroll

Employee relations

Recruiting

Reporting

Customer Service

Compliance

WORK EXPERIENCE

Allegis Group- MarketSource: Employee Support Associate Alpharetta, GA

●Manage the employee life cycle: pre-boarding, onboarding, maintenance, and off -boarding. 07/16-Pres.

●Coordinate between payroll, compliance, and HR related matters.

●Facilitate in development of new programs on the Launch Team.

●Manage projects through launch phrase until they are ready to be handed off the “steady state” team.

Allegis Group: Benefits Representative Hanover, MD

●Served as benefits specialist at the corporate level. 04/15-07/16

●Created and maintained a benefits center training manual to be implemented with new representatives

●Administered special benefit programs such as Hawaii Benefits, Subpoenas, and Medical court orders.

KELLY & Associates Insurance Group: Major Accounts Call Center Representative Hunt Valley, MD

●Guided enrollment: educating on company benefits offerings and what works best for each employee. 7/14-1/15

●Handled employee benefits issues through incoming calls and emails.

●Remained up to date with Insurance terms, regulations, and policies to better assist subscribers.

Research Study: Religious Conformity: The Effect of Religious Priming on Behavior Conformity Baltimore, MD

Lead a group of students in the study of religious conformity. 9/12-10/13

Conducted extensive research on the topics of both religion and conformity.

● Formulated an application for University Institutional Review Board (IRB) for study approval.

Vassar Brothers Medical Center: Social Work Intern New York, NY

●Created and implemented patient discharge plans to increase patient safety in transfer from hospital to home. 5/10-8/10

●Acted as liaison between patient families and medical staff in communicating concerns, issues, and suggestions.

●Assisted in general administrative duties.

Skills: MicroSoft Suite (including proficient Excel skills), PeopleSoft, IBM: Kenexa-BrassRing, HRMM, inContact

Languages: Conversationally fluent in Spanish

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