Customer Service Sales

Justin C. Savage

**********@***.***

*** **** *** ****** • Lancaster, PA 17602 • 717-***-****

QUALIFICATIONS SUMMARY

Enthusiastic, resourceful, and trainable Inside Sales Support/Customer Service professional actively seeking a career in, sales, customer service, marketing, or purchasing. Professionally committed and responsible individual with experience in giving sales presentations, developing and fostering customer relationships, and event promotions. Experienced in generating leads and calling on clients to increase company revenue. Proficient in Microsoft Office Suite, Adobe Photoshop, Adobe InDesign, AS400 and social networking sites.

PROFESSIONAL EXPERIENCE

Alfa Laval Inc 10/2015-6/2017

Parts Division – Inside Sales Support Warminster, PA

Provided support to service reps with quotes, order entry, credit card orders, setting up new customer accounts, drop shipments, online invoicing, and other aspects of the parts business.

Performed all functions necessary for proper processing of customer orders and quotes through the use of the internet, order entry system, machine manuals, and PC software.

Handled stress in a fast paced environment and was able to exercise independent judgment, with minimal supervision in decision making.

Assisted Accounts Payable/Receivable in basic accounting functions, such as processing credits for parts returns, providing proof of delivery to ensure proper payment of invoices, and receiving PO’s so vendors can be paid.

Das Distributors Incorporated 7/2011-12/2014

Corporate Inside Sales Support Palmyra, PA

Input customer orders in a timely fashion using the AS400 operating system to generate sales.

Handled customer inquiries from tracking orders, missed shipments, credit issues, product pricing and other product information. Also handled inquires for DAS field service representatives.

Developed and carried out plans for monthly promos, new store openings, planograms, store resets, and other special projects to meet customer objectives.

Brainstormed ideas with Marketing Dept. to create new graphic materials to increase product awareness in retail stores.

Maintained customer database, product distribution lists, and inventory spreadsheets to keep flow of information updated and current for other account team members.

Metro Bank 12/2010-6/2011

Check Processor Harrisburg, PA

Sorted payments by district, and maintained files and correspondence related to processing payments.

Processed payments for assigned districts by scanning or keying payments, logging payments on batch sheets, stamping the checks for deposit, and filling out deposit slips.

Balanced district batch sheets at the monthly closing cycle of assigned districts and filed batches from monthly close-outs.

Sent deposit slips to appropriate bookkeeper and researched bookkeeper requests for misapplied payments, deposits, etc.

Recorded amount of cash collected by armored car.

Market Tech Media Corporation 6/2010-10/2010

Independent Sales Agent Lancaster, PA

Sold marketing solutions to prospective clients through grocery store advertising.

Established customer relationships to gain customer loyalty and generate sales.

Delivered product presentations to promote Market Tech services to potential clients.

Negotiated customer pricing to satisfy client while generating company revenue.

Millersville University 8/2008-5/2009

Creative Director Millersville, PA

Member of team that designed a public relations campaign for two non-profit organizations.

Lead brainstorming sessions and team meetings with group members.

Developed messages to meet campaign objectives.

Created written and graphical materials for clients such as, logos, photo shoots, fliers, media alerts, press releases, pitch letters, and public services announcements.

Harrisburg City Islanders 5/2008- 9/2008

Intern, Public Relations and Marketing Harrisburg, PA

Managed event promotions, corporate sponsor parties, and youth soccer club group nights.

Coordinated in-game promotions and operations.

Marketed the team and their sponsors through mixed media advertising.

Worked at the youth soccer camps held throughout the summer.

Sold team merchandise and game day tickets to increase team revenue.

Performed general office tasks to increase my knowledge of company procedures.

OTHER WORK EXPERIENCE

Masonic Village, Food Services, Elizabethtown, PA 12/2009-6/2010

Child Craft, Order Picker, Mount Joy, PA, 5/2009-10/2009

Elizabethtown Borough Street Department, General Laborer, Elizabethtown, PA 5/2007-8-2007

Hoss’s Steak and Sea House, Cook, Elizabethtown, PA, 2/2002-8/2006

EDUCATION

Millersville University

Bachelor of Speech Communication, Public Relations, May 2009

Graduated with a cumulative GPA 3.0/ 4.0

Member of Delta Epsilon National Fraternity.

Participated in intramural soccer and softball.

Helped promote and advertise school fundraisers to raise money for local charities and to gain on hands experience.

Relevant coursework: Introduction to Communication, Theories of Communication, Communication Research, Introduction

to Public Relation, Public Relation Writing, Introduction to Audio Video, Communication & Media Law, Business & Professional Communication, Critical Cultural Studies, Public Relation Issues & Cases, Public Relation Campaigns, Survey of Mass Media, Introduction to Business, Editing for Publication, Intercultural Communication, Journalism

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