Sales Management

Chadi Moudallal

** ***** ** ** **** Vertu, Montréal H4N 1G2 . 514-***-**** . **********@*****.***

Career Objective: To obtain an intermediate to middle-management level position as a Sales Engineer.

Summary of Qualifications

• 10 years of experience in customer facing roles with card payment solutions & e-commerce payment gateway integrations.

• Experienced in the design, development and implementation of electronic payment solutions.

• Excellent knowledge of issuer/acquirer platforms and in the implementation of PCI-DSS.

• Excellent knowledge of merchant management and payment solutions (POS).

• Excellent knowledge in payment scheme certification's process, scripts and tools.

• B.E. in Computer Engineering & Diploma in Business Administration

• PMP Certificate

• PL/SQL Oracle Certificate

• Language Skills: English, French

• Personal Qualifications: Ambitious, creative, dynamic, able to work in a fast- paced environment, confident, passionate about working with customers, able to work alone or in a group, able to work under pressure, strong analytical and troubleshooting skills, excellent communication and documentation ability. Summary of skills

• Experienced in leadership of teams and projects.

• Obsessed with process improvement formulation and implementation.

• Ability to determine and understand market's needs, identify potential opportunities and assess it against similar competitors' products.

• Ability to lead product design reviews, perform technology research and participate in vendor RFP processes.

• Proven record in meeting the scheduled completion dates and delivering quality products on time.

• Demonstrated exceptional and effective communication skills.

• Strong technical background, capable of performing feasibility studies, developing test plans to uncover product defects and documenting implemented solutions.

• Often described by my managers and colleagues as resourceful, proactive, highly organized and solution driven.

• Computer Skills:

Programming Languages: .Net, C/C++, Java, JavaScript, shell script, PL/SQL, XML and PHP.

Operating Systems: Unix, Linux, Windows

Database Systems: Oracle 9i/10g, Informix 10/11, MS SQL 2012

Web Servers: Tomcat/Apache

Professional Experience

Senior Sales Engineer, Integrations 11/2015 – Present Paysafe (Montréal, Canada)

Responsibilities:

• Leading the Integrations / Sales Engineer team.

• Communicating with the sales team to gather requirements and level-set expectations.

• Supporting the sales process by running sales demos, responding to customer's technical questions and building Proof of Concept solutions.

• Organizing and preparing timely responses for Request for Proposal/Request for Information RFI/RFP.

• Being the subject-matter expert in payment processing solutions and providing expertise and industry best practices to help merchants integrate with Paysafe's payment gateway and interfacing APIs.

• Determining market's needs, identifying potential features/products, researching similar competitors' products and working hand in hand with the Product team in assessing those features/products and adding them to the road map.

• Developing a detailed strategy for handling tickets and escalation lines and enforcing the process throughout Paysafe thus decreasing response times.

• Monitoring the team's performance specifically during interactions with merchants and communicating clear instructions/feedback in order to improve performance in future occasions.

Major Achievements:

Excellent communication and presentation skills demonstrated through RFP proposal discussions which helped Paysafe attain a 90% win rate.

Engaged in creating a VIP partner marketing plan which was highly appreciated by our CMO and helped the partner in his go to market strategy.

Revamped the customers' profiling process which considerably increased convergence rates.

Helped integrate multi-million dollar customers and developed excellent relationships with their upper management.

Environments and tools:

Linux, Windows, PL/SQL, Postman, JSON, REST, C#, PHP, Java, Node.js Senior Solution Architect 09/2012 – 07/2015

Wirecard AG (Dubai, United Arab Emirates)

Responsibilities:

• Develop a technical solution design that achieves business objectives for card management and merchant management.

• Responsible for reviewing system requirements, developing test scenarios based on requirements, configuring the test environment along with necessary test tools and scripts, scheduling and executing test runs, reporting results and interacting with relevant teams to resolve issues.

• Responsible for developing specific project deliverables such as the business solution design, technical solution design, solution implementation and testing scripts.

• Perform technology research, participate in vendor RFP processes, lead design reviews and collaborate with the technical team to ensure the intended design meets enterprise objectives.

• Lead technical workshops to discuss new solutions and provide knowledge transfer.

• Responsible for cryptography key management, fraud management, and POS terminal management systems.

• Track and report quality & performance including signing off on releases.

• Work closely with the development team to define an optimal solution.

• Establish, maintain and manage QA environments to enable smooth testing cycles.

• Integrate with application support groups to improve task efficiency and ensure thorough testing of production defects.

• Lead system testing efforts and implement quality assurance initiatives across the project.

• Establish procedures and practices to enable fast-paced delivery of software to end users.

Major Achievements:

Designated as Key Manager responsible for system cryptographic keys creation and exchange.

Implemented and tested a full-fledged multi-currency solution for supporting online e-commerce transactions through dynamic password.

Designed and implemented a 3 level hierarchy prepaid card solution that constitutes of multiple merchant and cardholder products in addition to POS terminal management.

Environments and tools:

Linux, Windows, Oracle DB, MS SQL DB, PL/SQL, C, shell script Business Technical Services Manager 11/2007 – 08/2012 Total System Services (Dubai, United Arab Emirates) Responsibilities:

• Subject matter expert for ONLINE application (real time system), supporting business in identifying the technical solution for an offer, estimating the work and timelines, and allocating projects/services to the appropriate delivery group.

• Client configuration owner responsible for keeping track of up to date client functionality, parameterization, environment, and client specific documentation.

• Managed the clients' releases; responsible for organizing current and future client’s projects, compliance updates, and fixes.

• Managed the resource allocation process with an oversight over current and future utilization of regional ring-fenced resources working with business to maximize billable utilization.

• Escalation contact for issues reported on 24 hour support hot line.

Major Achievements:

Provided project estimates worth of US $0.5 million within the first two quarters of the year 2012.

Proposed task transparency process through a shared information base which highly decreased work dependency between team members. Environments and tools:

Linux, Unix, AIX, Windows, Oracle DB, Informix DB, PL/SQL, .Net, C/C++, Linux script, Apache Tomcat, IBM MQ Series.

In addition to applying industry best practices such as ITIL, Change Management, Release Management, Revision Control (SVN) and Ticketing System (Jira). Education

Graduate Diploma in Business Administration 2018

JMSB, Concordia University (Montréal, Canada)

Bachelor in Computer Engineering 2006

Lebanese American University (Byblos, Lebanon)

Affiliations and Certificates

• Institute for Electrical and Electronics Engineers / IEEE member

• Project Management Professionals / PMI member

• PL/SQL Oracle Certificate

References available on demand

Contact this candidate