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Sales Customer

Atlanta, Georgia, United States
November 29, 2017

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Stephen P.M. Nestler

*** ****** ***, ***** *******, GA 30115 404-***-**** (C)

Qualifications: Seasoned IT professional whose capabilities cover an extensive background in Information Technologies, Business Development, Project Management and Customer Support. My professional career encompasses networking, system administration, technical pre-sales and client relationships. My professional training in information technology is extensive, current and on-going.


Bachelor of Science Information Systems, Kennesaw State University, Kennesaw, GA

Certified Information Systems Security Professional (CISSP) #102018 (Active and Current)

Currently studying for Certified Cloud Security Professional (CCSP) Exam

Certified Unicenter Engineer (CUE)

Dale Carnegie High Impact Presentations

Military Background

United States Air Force - Honorable Discharge


CareerBuilder, Atlanta, GA Feb 2016 – Present

Global Risk and Compliance Analyst II

Reviewed legal and regulatory guidance on an ongoing basis to ensure that policies remain current and appropriate

Maintained and improved the Incident Response process

Assisted with the development, deployment and support of a Global Information Security Program

Assisted with the development, deployment, and support of the Global Business Continuity Plan

Assisted with Global Security Awareness Training

Documented and maintained Process\Data Flows for all CareerBuilder products and services

Partnered with technology and product development business units to maintain up-to-date information security profiles to be shared with prospects and clients

Partnered with business units in developing and implementing controls to effectively mitigate the security risks inherent in each client or vendor relationship

Completed Information Security Questionnaires\RFP from customers regarding CareerBuilder Products’ security efficacy and practices

H2H Technology, Atlanta, GA (short term contract) Aug 2015 – Oct 2015

Sr. Security Consultant\Contractor

Implemented RSA Security Analytics onsite at customer’s location.

Configured over 45 devices in support of implementation.

Installed various types of Feeds and Collectors (Syslog, Wintel, SQL Server, Cisco ASA, etc.) to gather required information

Verified data collection

Wrote various reports/created dashboards based on customer’s requirements

Performed remote support of installation after initial installation\configuration

Aventis Systems, Inc., Atlanta, GA May 2014 – Jan 2015

National Account Manager

National Account Manager responsible for identifying and developing revenue opportunities in the Great Lakes area and the Pacific Northwest.

Building and managing relationships with existing customers.

Working with existing customers to expand their infrastructure.

Making recommendations and negotiating pricing to ensure client satisfaction.

Cold calling to new customers to increase territory accounts.

Utilizing CRM automation tools including Salesforce and social media

Certified as VMware Sales Professional (VSP 5.5) and Veeam Sales Professional (VMSP)

NCR Corp\PS Solutions, Inc., Peachtree City, GA Apr 2013 – May 2014

Contractor\Bench Technician

Point of Sale devices repaired\refurbished at Depot Level

Troubleshooting, diagnosing, resolving (repair\refurb) of various POS devices ranging from printers of various manufacture to check readers, scanners, etc.

Used Airwatch extensively to configure/secure iPod/iPad and other mobile devices

Responsible for ownership and resolution of each issue

Sage Software\Experis, Atlanta, GA Oct 2012 – Mar 2013

Contractor\Technical Support Agent

Inbound support analysts for Sage Software (Sage 50 US Accounting products-10 variations by product

year 2011-2013)

Troubleshooting, resolving and documenting various issues including functional\operational issues as

well as specific installation, networking, accounting, procedural and update issues

Responsible for ownership and resolution of each issue positively while providing an exceptional customer experience

Bearco Consulting, Atlanta, GA Aug 2009 – Oct 2012

Executive Consultant

Project based IT consulting

Areas of practice: Networking (PC/LAN/WAN/Internet), Security, Regulatory Compliance (HIPAA/PCI/SOX, etc.), Infrastructure, Disaster Recovery, Needs Analysis; Internal Training

Wings and Things Family Restaurant, Newnan, GA Jan 2009 – Aug 2009


Owned and Operated local family style restaurant franchise

Maintained all operating records/personnel/payroll data

Maintained premises in accordance with local and State Health codes

Responsible for training personnel and maintaining safe food handling procedures (ServSafe)

i365 (formerly MetaLINCS, Inc), Atlanta, GA May 2008 – Oct 2008

Southeast Regional Pre-Sales Engineer

Presales support for the Southeast Regional Sales Team

Demonstrated the MetaLINCS eDiscovery solution to customers

Performed needs analysis determined by customer requirements

Design/Architect software solutions to assist with Early Case Assessment

Create and execute Proof of Concept scenarios

Liaised with Development and Product Management for enhancement/functionality requests

RSA Security, Inc, Atlanta, GA May 2007 – Feb 2008

Senior Systems Engineer, Pre-Sales, Southeast Region

Supported the Southeast Sales team for encryption products

Presented and demonstrated solution to customers

Performed needs analysis to determine customer’s Compliance (PCI, HIPAA, SOX) posture

Create and execute Proof of Concept scenarios

Liaised with Development for enhanced functionality/customer requests

Symantec Corporation, Atlanta, GA May 2005 – Mar 2007

Senior Systems Engineer, Pre-Sales, Large Enterprise Accounts

Performed Pre-Sales support to Large Enterprise Account Reps

Performed needs analysis to determine customer solution requirements and product fit

Presented and demonstrated solution to customers SIEM/Compliance related issues

Designed/Architected software solutions based on customer’s needs and product mix

Consulted with Sales Team and customers to create and execute Proof of Concept scenarios

Liaised with Development for enhanced functionality/customer requests

Resolved customer issues in pre and post implementation environments

Vistascape Security Systems, Atlanta, GA Aug 2004 – Jan 2005

Senior Security Consultant, Pre-Sales

Performed Pre-Sales support to National Account Reps

Performed needs analysis to determine customer solution requirements

Presented and demonstrated solutions to customers and resellers

Consulted with Sales team to create and execute Proof of Concept situations

Liaised with internal engineers for enhanced functionality integrations

Wrote responses to RFI/RFP

Computer Associates, Inc, Atlanta, GA Feb 1998 – Apr 2003

Senior Consultant, Pre-Sales, Field Services Group

Performed Executive level (C-Level) technical presentations in support of national sales force

Designed/Architected software solutions based on customer’s needs and product mix

Conducted product demonstrations at customer locations or in the CA Solution Center

Consulted with Sales Team and customers to create and execute Proof of Concept scenarios

Performed implementations of complex high dollar/high visibility software solutions

Conducted training for Channel Partners and new engineers (end-user and “train the trainer”)

Managed customer’s expectations with respect to software based solutions

Mapped customer’s business requirements to technology/product family solutions

Presented and demonstrated products at national tradeshows (CA World, N+I)

Wrote responses to Requests for Proposals/Requests for Information

Axiom Corporation, Atlanta GA Dec 1996 – Dec 1997

Programmer/Analyst Oracle Database Administrator

(State of Georgia, Department of Rehabilitation Services)

Evaluated and determined the information requirements for Rehab Services counselors and staff

Redesigned, rewrote, and tested a state wide customer service application (CBS) in support of Rehab

Counselors and field staff using VB 5.0, Oracle (version 7), and ISO9000 compliance standards

Wrote customer requested reports using VB, Oracle and Crystal Reports

Installed and maintained Oracle RDBMS under Novell and Windows NT file server platforms

Determined requirements to meet IT strategic plan

Reviewed and evaluated the current architecture, software and standards for existing LAN/WAN/Internet/Intranet to support 9 Regional Offices

Determined and designed specifications for a departmental virtual office initiative

Designed and implemented enhanced network to meet specified requirements

Provided recommendations for platform/software standardization

Ajilon Information Systems, Atlanta GA Jul 1995 - Dec 1996

Consultant (Amoco Fabrics and Fibers - Project DELTA/Project FOCUS)

Managed daily operation of Novell 3.12 Local Area Network

Provided support for approximately 250 users on all hardware and software issues

Involved with a major corporation wide initiative for standardization of Local Area Networks

Desktop applications and user support (Distributed Computing Initiative)

Performed needs analysis regarding new applications in support of the project

Performed operating system and application updates with Chicago and Tulsa offices to ensure consistency

Trained new users on new corporate computing policies and procedures

Canadian Imperial Bank of Commerce, Atlanta, GA September 1990 - July 1995 Assistant Vice President, Systems

Managed day to day operations of Novell 3.11/3.12 Local Area Network, Octel Voice Mail system, and Executone Phone Switch

Responsible for maintaining software licensing compliance (network/desktop)

Provided support for over 75 users on hardware and software issues as well as connectivity issues with the IBM AS/400 using an Eicon Gateway (5250 emulation)

Assisted in the design, development and implementation of the Corporate DR Plan

Assisted in planning annual budget

Installed and evaluated new software packages as updated packages became available

Trained new users on LAN operations/software (Windows 3.1, Word Perfect 5.0/5.1, Lotus 1-2-3 ver 2.4/4.0, cc:Mail, Paradox)

Supervised and directed activities of staff

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