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Customer Service Sales

Orlando, Florida, United States
November 28, 2017

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Gina Johnson

**** ***** ****** ***

Sanford, Florida 32771


Looking for a long term position where I am able to utilize my current knowledge with the ability to grow with the company.

Convergy’s - Lake Mary, Florida

Customer Service Representative 06/2016 – 01/2017

Troubleshoot consumers small appliances and bedding issues

Warranty Registration

Warranty Replacement


Upselling on every call

Celebrity Ballroom – Orlando, Florida

Wedding and Event Coordinator/Directors Assistant 02/2015 – 01/2016 407-***-****

Follow up on potential prospects for the weddings/events and dance

Selling different packages for both weddings/events and dance

Upselling packages to students and clients to create more revenue for the company

Closed and negotiate sales to students and clients for different packages

Set up/break down for weddings and events

Event Manager: Making sure the event is running smoothly and in a timely matter

Creatively decorating for each event

Opening and closing the ballroom

Running daily reports at the close of each day, balancing the cash drawer

Designing new ideas to increase revenue for the company

Light office cleaning

Inputting each customer sale into the system


Answering phones

Organizing enough staff for each event, including security for the event

Tony Evans Designs – Orlando, Florida

Assistant 07/2014-05/2016 904-***-****

Help set up and break down booths for each show

During shows, explain our designs to guests

Set up consultations for clients

After shows, do follow up calls

Light office duties

Closed sales to clients

Negotiate sales to clients

Upselling to clients to better their projects

Universal Studios – Orlando, Florida

Team Captain 12/2010-07/2014 800-***-****

Responsible for 20-40 team members at a time

Responsible for 1 to 2 cash safes at a time, $7000-17,5000

Making sure team members are where they are scheduled at and taking their breaks

Cash team members out

Put the nightly paperwork in the system

Open and prepare a restaurant and nine food carts

Handled all guests complaints or issues

Encourage upselling of products to create more revenue for our location

The Green Apple Learning Center – Southfield, Michigan Closed

Owner 4/2008-5/2010

Responsible for 6-10 children ages ranging from 2 months to 15 years old

Educated the children, prepared them for kindergarten, tutored and helped with homework

Before school and after school program for the older children

Prepared meals and snacks for the children

Advertising to create more cliental for my company

Balance Engineering – Troy, Michigan Closed

Receptionist 9/2000-12/2002

Answered a 6 line phone system



Incoming/outgoing mail

Typed invoices

Prepared business lunches

Prepared business trips


Microsoft Word/Excel/Powerpoint

Type 40 wpm

Answering multi-line phone system


American Intercontinental University

AA in Business Administration and Management Presently Enrolled

ABC Bartending School Chris Pate 407-***-**** graduated December 2013

ServSafe Certified Certificate number 101*****-**/2013-06/2018

Responsible Vender Class December 2013


Brandon Birch Past Employee 321-***-****

Damon Beathea Associate 317-***-****

Andrew Sinclair Associate 407-***-****

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