Customer Service Sales
Resume:
Gina Johnson
Sanford, Florida 32771
ac3ing@r.postjobfree.com
Looking for a long term position where I am able to utilize my current knowledge with the ability to grow with the company.
Convergy’s - Lake Mary, Florida
Customer Service Representative 06/2016 – 01/2017
Troubleshoot consumers small appliances and bedding issues
Warranty Registration
Warranty Replacement
Sales
Upselling on every call
Celebrity Ballroom – Orlando, Florida
Wedding and Event Coordinator/Directors Assistant 02/2015 – 01/2016 407-***-****
Follow up on potential prospects for the weddings/events and dance
Selling different packages for both weddings/events and dance
Upselling packages to students and clients to create more revenue for the company
Closed and negotiate sales to students and clients for different packages
Set up/break down for weddings and events
Event Manager: Making sure the event is running smoothly and in a timely matter
Creatively decorating for each event
Opening and closing the ballroom
Running daily reports at the close of each day, balancing the cash drawer
Designing new ideas to increase revenue for the company
Light office cleaning
Inputting each customer sale into the system
Filing
Answering phones
Organizing enough staff for each event, including security for the event
Tony Evans Designs – Orlando, Florida
Assistant 07/2014-05/2016 904-***-****
Help set up and break down booths for each show
During shows, explain our designs to guests
Set up consultations for clients
After shows, do follow up calls
Light office duties
Closed sales to clients
Negotiate sales to clients
Upselling to clients to better their projects
Universal Studios – Orlando, Florida
Team Captain 12/2010-07/2014 800-***-****
Responsible for 20-40 team members at a time
Responsible for 1 to 2 cash safes at a time, $7000-17,5000
Making sure team members are where they are scheduled at and taking their breaks
Cash team members out
Put the nightly paperwork in the system
Open and prepare a restaurant and nine food carts
Handled all guests complaints or issues
Encourage upselling of products to create more revenue for our location
The Green Apple Learning Center – Southfield, Michigan Closed
Owner 4/2008-5/2010
Responsible for 6-10 children ages ranging from 2 months to 15 years old
Educated the children, prepared them for kindergarten, tutored and helped with homework
Before school and after school program for the older children
Prepared meals and snacks for the children
Advertising to create more cliental for my company
Balance Engineering – Troy, Michigan Closed
Receptionist 9/2000-12/2002
Answered a 6 line phone system
Filed
Faxed
Incoming/outgoing mail
Typed invoices
Prepared business lunches
Prepared business trips
Skills:
Microsoft Word/Excel/Powerpoint
Type 40 wpm
Answering multi-line phone system
Achievements/Schools:
American Intercontinental University
AA in Business Administration and Management Presently Enrolled
ABC Bartending School Chris Pate 407-***-**** graduated December 2013
ServSafe Certified Certificate number 101*****-**/2013-06/2018
Responsible Vender Class December 2013
References:
Brandon Birch Past Employee 321-***-****
Damon Beathea Associate 317-***-****
Andrew Sinclair Associate 407-***-****
Contact this candidate