Customer Service Administrative Assistant

** ******* *****, *******, ** L*R *A* 416-***-**** **************@*****.***

Natale Ingram

Objective

Poised and professional individual with extensive years of streaming communication within fast- paced and highly regulated environments. Diplomatic communicator attentive to fostering relationships with leaders. Exceptional attention to detail while coordinating processes as well as long and short- range projects.

Areas of expertise include:

Administrative Operations Document/ Data Coordination

Schedule Coordination Process Improvements

Professional Experience

2016- 2017

Rider Training Institute

Toronto, ON

Administrative Assistant

Orchestrated day to day office processes and procedures to ensure smooth operations across all functions. Established and maintained accurate departmental files and record systems and perform related tasks, such as scanning, shredding or retrieving files and/or information. Provided frontline support for the admissions office, including responding to and/or redirecting telephone calls, resolving in-person and email inquiries from the general public. Established plans and tactics for annual events. Created certification packages for graduating clients.

2015- 2016

Innovative Vision

Toronto, ON

Customer Service Representative

Built trusting relationships with customer accounts through open and interactive communication. Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Kept records of customer interactions, process customer accounts and file documents. Generated sales leads that develop into new customers.

2014- 2015

BBM Canada

Toronto, ON

Market Researcher

Collected data on consumers, competitors and market place and merged information into actionable items. Wrote and managed the distribution of surveys and questionnaires. Conducted qualitative and quantitative surveys, involving field, interview or focus group assessments. Used statistical software to manage and organise information. Analysed and interpreted data to identify patterns and solutions, including surveys and focus group transcripts.

Education

2016 - 2017

University of Mannheim

Mannheim, Germany

2014- 2018 Brock University St. Catharines, ON

Bachelor of Arts

Media and Communication major

Dudley Laws scholarship

References

References are available on request.

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