Computer IT
Resume:
BRETT A. SHANKLE
Ethel, WA. *****
Ph: Home 360-***-**** / Cell360-***-****
E-mail: (H) ************@*****.***
Objective: A position as an IT Technician
Education:
-AAS-IT, Centralia College (3.88 GPA) Graduates Dec 2017
-NCO Academy (Distinguished Graduate) Graduated Sep 1998
-Completed and Awarded Craftsman Level Awarded Oct 1987
-Completed and Awarded Journeyman Level Awarded Dec 1984
-Ground Radar Systems Technical/Vocational Training Graduated May 1982
-Sandpoint Sr. High School Graduated May 1981
-Leadership and Management training 206 hours certificates
-Various related training courses 509 hours certificates
-Operational Risk Management training 40 hours certificates
Work: Jan. 2015 – Present, Academic Advisor: Patrick Allison
AAS-IT, Desktop and Network Systems Concentration, Centralia College, Centralia, WA
Duties: Completed course of study, including 80+ hours of internship duties
55 Hours, assisting in imaging, repairing, and installing, desktop & laptop computers in administrative offices and classrooms on Centralia College campus
25 Hours, supporting the ITV classroom, ensuring there was an uninterrupted flow of education to the Morton, WA. Distanced Learning Center
Work: Jul. 2001 – Jan. 2015. Supervisors: Ed Liebhauser, 1-877-***-****
Field Service Engineer, Becton Dickinson Biosciences, 2350 Qume Dr. San Jose, CA. 95131
Duties: Provide Service, Installation, and Training, on Flow Cytometers and Computer Systems
Team Leader responsible for the five Engineers in the North-West area from 2005 – 2012
Organized, coordinated, and performed installations of complex new instruments including Hewlett Packard and Macintosh Workstations with 100% on time completion rate.
Maintained 95+% Preventive Maintenance completion on-time rate on all Cytometers and computer systems assigned in the Northwestern Region (WA, OR, ID, MT, AK)
100% on time completion for software / hardware upgrades & Field Change Modifications
oBacked-up data, upgraded computer hardware, and restored computer systems
Provided on site and telephone technical support to Customers and other engineers. Fully trained on all Becton Dickinson Flow Cytometer Systems, all lab support computer systems, and workstations. Qualified to service Coherent lasers
Provided feedback to Regional Manager on critical accounts.
oDuring a long-term problem at the Oregon Health Science University, constant communication with the customer, Application Specialists, and Regional Manager prevented major problems from occurring while training was arranged for the customer
Acted to quickly resolve situations, on two separate occasions, when there have been personality conflicts between customers and engineers.
oResolved situation by discussions with the customer and minor training for the engineer.
oThis simple approach allows for a smoother working relationship between all members of the team and the customers in this region.
BRETT A. SHANKLE
142 Harms Rd.
Ethel, WA. 98542
Ph: Home360-***-**** / Cell360-***-****
E-mail: (H) ************@*****.***
Work: June 1981 – July 2001. Last Supervisor: Gary Hayward, Captain, USAF. 1-505-***-****
Non-Commissioned Officer In Charge of the Cannon Air Force Base Ground Radar Systems
Duties: Provided direct & indirect supervision for eight military personnel and one GS-11 civilian in support of the 27th Fighter Wing (27th FW) flying mission.
Researched a new preventive maintenance (PM) schedule that was adopted by the 27th FW.
oSchedule allowed technicians to perform PM routines during duty hours when manpower was at a more usable and effective level. Previous times were 2am – 4am daily
oPMI deferral was reduced, which increased system reliability and accuracy.
Proposed, and was approved, to repair rather than replace the Airport Surveillance Radar (ASR) antenna drive motor, Located atop the 30-meter-tall ASR antenna tower.
o Saved over $42,000.00 and took less time than replacing the defective motor.
Directed actions for the 27th FW when a 600-pair voice communications cable was cut on base.
oThrough use of intra-base radio systems and cellular phones, coordinated repairs with a minimum of downtime and disruption of service to multiple base agencies.
Diagnosed defective magnetron tube in the ASR transmitter and trained entire work center on repair and replacement steps associated with restoring the system to full capacity.
oTechnical expertise and skills saved the Air Force $15,000 and over a week of downtime.
Transferred the nation-wide NEXRAD weather radar control equipment from Base Weather Facility at Cannon Air Force Base to Albuquerque National Weather Service facility.
oMove was completed in only one day and almost transparently to affected users.
Created a work center training plan to provide standardization and uniformity of training.
oRevamped complete set of over 400 task requirements for individuals in upgrade training.
oEstablished a progressive staging system to ensure 100% task coverage on systems.
Developed work center continuity folders for Supply, Publications, Forms, and Vehicle duties.
oIncreased productivity, improved work flow, and reduced time lost due to inexperience.
Significant Achievements:
Consistently rated excellent and outstanding on performance reports throughout career
Awarded 27th Fighter Wing Communication Electronics Technician / Supervisor of the Year
Received Formal Air Force Decorations on five separate occasions (1 Meritorious Service, 3 Commendation, 1 Achievement)
Awarded Wing Commander’s Excellence Award (twice) for outstanding performance.
Graduated as Distinguished Graduate from Non-Commissioned Officers Academy (top 10%)
Selected as 27th Communications Squadron’s Junior Non-Commissioned Officer of the Quarter
Becton Dickinson SARA award for outstanding contribution to the End of Year installation of new instruments valued at over $9.8 Million
-References available -Passport Current
Contact this candidate