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Customer Service Management

Brampton, Ontario, Canada
November 28, 2017

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Brampton Ontario L*S *B* Cell: 437-***-****


A highly motivated and result oriented Chartered Accountant with 9 years’ experience in financial accounting and auditing within the financial services sector. A Self-motivated, determined and confident individual with a strong aptitude for math. Possess excellent problem solving skills, pays attention to details and also has ability to work independently and within a team.


Financial Analysis

Business Strategy

Project management

Risk management

Data entry management

Analytical and critical thinking

Data mining and Analytics

Excellent documentation and report-writing skill

General IT knowledge

Excellent problem solving skills

Meticulous attention to details

Computer Skills:

Windows OS Excel (Advanced)


Financial Accountant Skye Bank plc. May 2012 to May 2017

Prepared asset, liability, and capital account entries by compiling and analyzing account information

Summarized current financial status by collecting information, preparing balance sheet, profit and loss statement and other reports.

Reconciled financial discrepancies by collecting and analyzing account information

Secured financial information by completing data base back ups

Reconciled the banks major Visa and MasterCard account ledgers which saved huge losses during the banks Financial year end audit

Report weekly to management and external auditors on the key audit matters of the credit card portfolio of the bank

Maintained customer confidence by keeping financial information confidential.

Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Answered accounting procedure questions by researching and interpreting accounting policies and regulations

Recommended financial action by analyzing account options

Identified areas for cost reduction/avoidance and realization of savings

Key Achievements:

Automated a major accounting process that resulted in time and cost saving for the bank in 2016

Participated in the financial year end account preparation for financial year end 2014,2015 and 2016

Internal auditor (E-business unit) Fidelity Bank Plc June 2008 to May 2012

Determined internal audit scope and developed annual plans

Obtained, analyzed and evaluated accounting documentation report and data

Prepared and presented reports that reflected audit’s result and documentation process

Identified loopholes and recommended risk aversion and cost saving measures

Documented process and prepared audit findings memorandum

Key Achievement:

Performed full cycle audit of the unit which included risk management and control management over the operations’ effectiveness and financial reliability. The report was submitted and approved by management.

Customer Service Officer Fidelity Bank Plc March 2007 to March 2008

Maintained a thorough knowledge of the features and benefits of the bank’s product and services in order to satisfy customer needs and participate in selling in conjunction with those needs

Completed the documentation and performed point of sale processing of all type of accounts.

Monitored and maintained customer relations to ensure continued patronage

Performed general administrative duties and technical support.

Key Achievement:

Was part of the team that developed a key product for the bank called ‘Sweeta account’. The account was introduced for kids to encourage parents to save for the future of their children. The account was a success and generated a great deal of income of the bank.


Member, Association of Chartered Certified Accountants 2017

Chartered Professional Accountants of Ontario (in view) 2018

Advanced Diploma in Accounting and Business 2016

Canadian Law and tax Certification 2017

Bachelor of Science: Microbiology (Honors) Obafemi Awolowo University 2006

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