customer support . customer care . front office skills.team work..

Curriculum Vitae

Mahmoud Mohamed Fawzy

Contact Details: +2-010*-**-**-***

**************@*****.***

Personal Details

Date of Birth: 12 Sep 1985.

Nationality: Egyptian.

Marital Status: Married.

Sex: Male.

Religion: Islam.

Military Service: Exemption.

E-mail: Mahmoud1652013@gmail

Mobile Phone: +02-010*-**-**-***

Address : Egypt - Elshrqya - Zagazig - El Falky Street

Personal and Professional Profile

Consistency in Quality Work and Dedication.

Consistency in Quality Work and Dedication.

Language English. Russian

Ability to Learn Quickly, Ambitious, Highly Motivated and Efficient.

Comfortable Interacting with People with Diverse Cultures

Able to Work under Tremendous Pressure and Meet Deadlines with Ease and Efficiency.

Excellent Inter-Personal Relations and Communication Skills.

Educational Qualification

Bachelor of Social Work, Banha University– Jun 2006.

Language Skills

Arabic (Native Language)

English (Very Good)

Russian (Good)

Computer Skills

Windows 98, Windows Millennium, Windows NT, Windows 2000, Windows XP, Windows Vista, and Windows Seven. (Excellent)

Word, Excel, PowerPoint, Access, Photo Editor and Outlook .( Excellent)

Comsys Hotel Management Version 4.11.2

Front Office Skills

Experience in Customers Care. (Excellent)

Experience in Front Office Skills Development. (Excellent)

Experience in How to Handle Complaint. (Excellent)

Professional and Technical Experience

Apr 2016 till Aug 2017:

Desk manager at Monte Carlo Sharm el sheikh resorts & spa

Jun 2012 till Oct 2015:

Front Office Sinour supervisor at Rehana Royal Beach Resorts & Spa

Apr 2011 till Mar 2012:

Front Office Shift Leader at Rehana Resorts

Nov 2009 till Oct 2010:

Front Office Receptionist at Prema Life

May 2007 till Sep 2007:

Front Office Operator at Iberotel Makadi Beach

Feb 2006 till Apr 2007:

Sales Department at Rama Motors.

My Certificate

Front Office Skills Development from American Hotel & Lodging.

Customers Care from The ministry of Tourism, The Egyptian Tourism Federation and Edinburgh College – Scotland.

Strategic Planning from Canadian Training Centre of Human Development.

The Power of self-control from Canadian Training Centre of Human Development.

Charismatic from Canadian Training Centre of Human Development.

Develop Self-Management Program from Faculty of economics and Political Science.

Career Secrets Excellence from Elhaya Academy of Human Development.

The Power of self confidence from Elhaya Academy of Human Development.

The art of effective communication from Elhaya Academy of Human Development.

Thank you

For your time & consideration

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