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Manager System Administrator

SC, Brazil
November 28, 2017

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Rodrigo Bruch

Support Manager / Senior Consultant

** ***** ***, *******.

Skype: rodrigobruch

Phone +55-48-991******

Infrastructure consultant with 13+ years of experience with worldwide customers on Domino and Portal, 1st & 2nd level analyst help desk experience.

Initiatives primary focused on IBM and adhering technologies.


IBM Lotus / WebSphere products;

Perform standard server maintenance and troubleshooting task,

Register and maintain Notes and non-Notes user,

Installation, configuration and administration,

Systems integration,

WCM administration/troubleshooting,


• Network maintenance and troubleshooting;

Microsoft Windows Server;

Service desk/Customer service L1, L2 and L3;

Support & troubleshooting mobile devices running Apple iOS & Android OS flavors;

Support & troubleshooting network/firewall/DNS infrastructure;

Professional certifications;

Basic knowledge Microsoft O365 system;

Knowledge Google Apps enterprise admin;

Basic IBM HTTP Server (IHS);

Basic Linux Operating Systems;

•Basic knowledge AIX;

•Managing people assigning tasks and coordinating.

•Strengths on work, collaboration and communication with distributed teams.

Always learning about new technologies.


Support Manager / IBM Senior Consultant at Ascendant Solutions (formerly Avnet Services - Brazil) - March 2009 – Present

Manage a shared services team.

Technical Reference.

IBM systems management.

Working for distribution, power generation, manufacturing and distribution of food, mills, security, international air taxi, construction and governmental agencies.

Consultant/Partner at Quad Technology - September 2007 - March 2009

IBM consultant, working on projects, implementation, Upgrades, merging systems, products such as

Sametime, Connections, Quickr, BlackBerry, Websphere, working for clients in the energy distribution,

power generation, manufacturing and distribution of food, mills.

Consultant at Dualline Solution - March 2003 - September 2007

Working on Domino administration, projects and keeping large environments running. Also working with

Sametime, Quickr and Blackberry.

Admin the network, O.S, firewall, DNS and anti-virus system, providing support for desktop.

Some projects, activities:

Ascendant Managed Services - Shared Team - February 2008 to January 2012

Worked for several large customers such as RedBull, Tyco, NYSL, Andersons, Austin Energy, all with

different versions and IBM Infrastructures, ranging from Windows to Linux OSes, with the following

products involved:

- IBM WebSphere Application Server

- IBM WebSphere Portal

- Lotus Workplace Web Content Management

- IBM HTTP Server

- Tivoli Access Manager for e-Business

- Tivoli Directory Integrator

- IBM Connections

IBM Domino environment merging for 7000 users – September 2014 to June 2016

Refresh three Domino environments and merging in one for the company Bunge Alimentos.

Upgrade Lotus Domino from 7.0 to 9.0.1

Traveler instalation and setup

Daos setup

Notes client upgrade and provisioning

IBM Sametime hardware and software upgrade (from v8.0 to v9.0)

Blackberry Enterprise Server hardware and software upgrade (from v5.0.1 to 5.0.4)

Sametime implementation - May 2012 to June 2012

Installation and setup IBM sametime advanced server 8.5.2 for the company PESA equipamentos (CAT dealer)

IBM Domino/Notes Upgrade for Bunge Alimentos

IBM Domino upgrade -March2006 to December 2006

IBM Domino/Notes Upgrade servers and clients from release 5 to release 7 for the company Bunge Alimentos

Lotus notes hosted on Citrix upgrade

Servers upgrade


English - (Full professional proficiency)

Spanish- (Elementary proficiency)

Portugues - (Native or bilingual proficiency)

Skills & Expertise

IBM Domino - WebSphere Porta - Lotus Notes – Websphere – IBM Sametime - Integration - System Administration – Infrastructure - IBM Traveler - Domino Administration – Servers – Quickr – Middleware – Blackberry – Portals -WebSphere Application Server - DB2 – Troubleshooting – IBM Social - IBM Connections – LDAP - System Deployment – ITIL - Blackberry Enterprise Server – System integration – Google Apps – O365 migration


Unisul -Gestão da Tecnologia da Informação, IT Management, 2008 - 2012

Grade: -Bachelor's degree


IBM Certified System Administrator - IBM WebSphere Portal V6.0

IBM License VUEB16177 LOT-802

Notes Domino 6: Building the Infrastructure

IBM License VUEB16177 LOT-621

Notes Domino 6: System Administration Operating Fundamentals

IBM License VUEB16177 LOT-620

Notes Domino 6: Managing Servers

IBM License VUEB16177 LOT-622

Lotus Notes Domino 7 System Administration Update

IBM License VUEB16177 LOT-702

Lotus Notes Domino 8 System Administration Update

IBM License VUEB16177 LOT-802

Lotus Notes Domino 9 System Administration Update

IBM License VUEB16177 LOT-902

WebSphere Sales Mastery Test for the Sales Professional

IBM License VUEB16177 M159

Tivoli Security Sales

IBM License VUEB16177 M138M138

IBM Certified System Administrator - Lotus Notes and Domino 8.5

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