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Customer Service Sales

Waynesville, Ohio, United States
November 29, 2017

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****** FFoolliiaaggee LLaannee

SSpprriinnggbboorroo,, OOhhiioo 445-***-****



Results and customer service oriented Operations Manager and Transportation Supervisor experienced in a union-free TL freight company servicing areas of the Midwest as well as experience in supervision in a unionized bus transit operation. Experienced in oversight and supervision of dispatch department, customer service, shop and maintenance, driver recruiting, local sales and P&L. Customer service liaison for national accounts. Strong work ethic, reliable record of leadership resulting in an excellent rapport with executive management and semi tractor tailer drivers and bus driver operators. Focus on customer satisfaction, providing on time deliveries as well as on-time bus schedules in the most cost efficient manner. Work Experience

Leadership experience in wide range of transportation in LTL, TL industries and regional bus transit operations including management, scheduling, planning, cross-docking, training, coordination of third party logistics contracts, quality control, accident investigations, line haul cost control in revenue per mile and reduction of empty miles. Developed a successful “meet and turn” logistics plan the resulted in reduced cost, eliminating driver’s overnight hotel stays. EEMMPPLLOOYYMMEENNTT

Greater Dayton Area Regional Transit Authority

Transportation Supervisor – December 2016 – Present Supervise the day to day operations of the Fixed Route and Project Mobility services and board operations. Maintain and improve service quality and emergency response. Lead, mentor and manage transporation coordinators and foucs group of fixed route and project mobility operators.

Operations Street Supervisor – November 2015 – December 2016 Supervision of bus driver personnel. Customer service liaison. Investigations of accidents, complaints and personnel driver performance

Kelley Transportation (A Division of Dayton Freight)

Operations Manager – March 2014 – August 2015

Transporation Specialist/Coordinator – November 2012 – March 2014 937-***-****

Oversight and supervision of dispatch department, customer service, shop and maintenance, driver recruiting, local sales and P&L. Customer service liason for national accounts Glen A Johnson

Dayton Freight, Dayton Ohio

Transportation Coordinator - February 2005 – November 2012 - 937-***-**** Oversee operations of 300+ drivers, moving 9 million pounds of freight per night, in excess of 700 trailers within a 12 state region. Responsible for line haul costs, management of empty miles, on time service and driver performance. Computer experience in Microsoft Outlook, AS400, Excel, and Word

Central Transport, Vandalia, Oh - Account Sales Executive – 2004-2005 937-***-****

Maintain existing customer accounts, soliciting new accounts; work with customers on shipping needs, problem solving issues, and questions throughout sales territory consisting of Ohio and Indiana. Maintained daily customer files, corporate computerized reports, and developed pricing agreements. Increased daily bill count from 30 to 100. Customer base of 179 accounts including nineteen national accounts. Daily revenue estimated at $10-15,000 per day. US Xpress, Inc. Medway, Ohio - Fleet Manager. April 2001-January 2004 1-800-***-**** Responsible for 65 regional drivers, daily operations, customer service, vehicle maintenance schedules, and dispatch. High quality performance in on-time delivery, discipline of drivers including suspension and terminations. Experienced in load planning and recruiting Old Dominion Freight Lines, Inc. Cincinnati Ohio – 2000-2001. 513-***-**** Tractor Trailer Driver for local Dayton territory. American Freightways Huber Heights, Ohio – December 1993-April 2000. 800-***-**** Operations Supervisor 1997-2000. Responsibilities: Daily operations for all city based drivers, customer service and dispatch; direct responsibility for all Dayton operations, pick-up and delivery of service area; daily customer contact, man-hours to revenue; overtime cost; discipline of drivers Driver/Sales. 1993-1997. Responsibilities: Local deliveries and sales. TTRRAAIINNIINNGG AANNDD EEDDUUCCAATTIIOONN

Experienced in driving forklifts, cherry pickers, reach trucks, company vans, straight trucks, and semi tractor/trailer/tanker.

CDL license with Haz/Mat obtained October, 1991.

Dispatch, warehouse and personnel management, recruiting, customer relations, and sales.

West Carrollton High School, W. Carrollton, Ohio

Sinclair Community College, Dayton, Ohio


Management and Leadership



Tractor Trailer Operator

Customer Service


Computer Skills – AS400, Outlook Word, Excel

Bus Operations

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