Cade Nelson ***** Gault St. North Hollywood CA ***05

310-***-**** • ac3i5z@r.postjobfree.com

QUALIFICATIONS

** ***** ** ******/******* engineering & support

** ***** ** ****** ***** and support

** ****s of management/director/lead experience

Broad knowledge of LAN, WAN, WLAN, SAN, NAS, Linux, Windows, Mac, & Cloud

Team building experience

Works very well under stress

EXPERIENCE

TransferSoft Incorporated. Los Angeles, CA 2014 - Present

Director of Pre and Post-Sales Support

Hire, create, & lead a team of Sales Engineers for domestic and international support

Support local sales rep by doing onsite surveys and engaging with potential client to understand their needs

Write and present demonstrations that catered to particular client needs

Work with sales rep to generate estimates, statements of work, and recommended network hardware and configuration.

Onsite installation and hardware/software configuration (Layer 1 all the way to layer 7)

Build labs to replicate customer environment and test for quality assurance

Create sales and training documents

Onsite training directly to the customer

Post sales Tier 3 support

Upgrade/troubleshoot existing networks to support Transfersoft technology

Technology: CentOS6/7, RedHat6/7, Ubuntu 14/16, Suse, BSD, Cisco Lan Switches, Cisco Core Switches, Aruba Access & Aggregation switches, Brocade Data Center switches, AWS and Oracle cloud solution integration, RGNet gateways, Ruckus Zone Director, Ruckus Smart Zone, Zebra Dslam, VLAN, Spanning Tree, Multiple Spanning Tree, IGMP, Complex VLANing, Netropy WAN and LAN Emulators, REST API, Bash scripting, Wireshark, Apache, Motorola/Zebra VDSL, Cisco & Ruckus WAPs, Visio, PowerPoint.

Akamai Technologies / FastSoft Incorporated. Pasadena, CA 2012 – 2014

Tier III Support Rep. / Support Team Leader

*Note Akamai acquired FastSoft

Create support department that could support 100+ customers worldwide

Development of training materials for client reference

Troubleshoot customer issues via phone or desktop sharing

Onsite upgrades and troubleshooting

Liaison between development team and customers

Quality assurance testing

Network troubleshooting

Create documentation

Work with sales to do onsite real world demos

Create a trouble ticketing procedure and system

Technology: CentOS, BSD, FastSoft Accelerators, WANEM, OSticket, Windows, MacOS, webpagetest.org API, Curl, Wget, Apache, FTPD, SSHD, HP Switches, HP Core switches, SonicWall Firewall, Wireshark, TCPDump

Tape Laboratories Incorporated / Crossroads Systems. Los Angeles, CA 2004 - 2012

Sr. Field Support Engineer / Sales Engineer

Pre-Sales support / Sales Engineering.

Feature development and testing.

Mission critical support for end-user.

Onsite product installation and training.

Configuration and implementation of RedHat/CentOs Global Filesystem environment. (GFS)

Backup and restore testing of HP NonStop and various Open Systems

Backup Applications Development of training materials for client reference

HSM (Hierarchical Storage Management) configuration of IBM Tivoli Storage Manager, Veritas

NetBackup, and EMC Legato Networker.

Development and testing of Virtual Tape Server product.

Installation and configuration of Red Hat Enterprise 3 – 5 in a production environment.

Installation and configuration of CentOs 5 in production environment.

Onsite firefighting for high end customers in Europe, South America, North America, and Asia.

Develop, promote, and market IBM AS400 product

Technology: HP Proliant servers (ML530, ML585, ML380, ML385) MSA SAN, XP SAN, EMC SAN, Jetstor SAN, Various tape drives and tape libraries, SCSI Analyzers, Brocade Fiber channel switches, McData Fiber channel switches. HP Nonstop Mainframe (K-series, S-series, NEOView Servers), AS400 (system I, power6 systems)

Panda Software. Glendale, CA 11/2003 – 2004

Sales Engineer, Pre & Post Sales Support

On-site surveys with sales associates to determine which products will benefit their customers.

Assist customers with installing devices and software.

Troubleshoot and support products after implementation.

Stay up-to-date with Viruses and advise customers on configuration.

On-call support for high-end customers.

Support all Linux users. Troubleshoot and diagnose issues with Postfix, Sendmail and Qmail

Rosetel System, Beverly Hills, CA 1/2001 – 8/2003

Senior Network Engineer

Maintain and administrate local LAN of over 40 nodes.

Administer and Maintain Active Directory Database with DHCP, DNS and Roaming Users.

Administer Windows2000 server WINS, IIS, RIS, VPN and NAT.

Maintenance and install desktop computers. Virus removal, unattended installations.

Build a switched nation wide ATM environment from ground up.

Travel to multiple cities installing ATM switches, bringing them online via T1’s and DS3’s.

Configure IP management network with dial in access.

Help develop an Integrated Voice Routing system to route video conference calls.

Troubleshoot Video Conference equipment and Pro Audio network gear.

Develop an Internet service to offer with our existing video conferencing equipment.

Organize and develop a trouble ticket system to track circuits, outages and history.

Order and provision STM-1 (European OC3) DS1, E1, DS3, OC3 and DSL circuits.

Maintain, Troubleshoot and Firefight Nationwide (and into London) network.

Set -up Linux server for DNS, HTTPD, SMTP, POP3, Trouble Ticked Database, VBX, Remote access, Network monitoring and Expect Scripts.

Zyan Communications, Los Angeles, CA 1/2000 – 12/2000

Network Engineer

Earthlink Network, Pasadena, CA 12/1994 – 1/2000

Network Engineer

EDUCATION

Global Knowledge: System Operator Workshop (AS240) 2009

Redhat: RHEL Clustering and storage Management 2007

Microsoft: MCSE, MCSA, MCP Certified 2003

Dexter: Dexter router advanced configuration certification 2000

Cabletron: Cabletron Spectrum certification 1999

Ascend: Ascend advanced troubleshooting certification 1998

Global Knowledge: Internet work with TCP/IP certification 1998

Lamar University, Beaumont, Texas

Communications Media Arts Associates Degree 1994

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