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Microsoft Office Customer Service

Location:
San Antonio, Texas, United States
Posted:
November 27, 2017

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Resume:

Shannon Hill

*** ****** ** *** * Castroville, Texas 78009

210-***-****) ac3hzb@r.postjobfree.com

Certified Nursing Assistant

Strong motivated individual looking to further my career in the medical field. I have Strong long term goal of becoming a Doctor.

Core Competencies

Insertion of Peripheral Iv’s

Insertion of Foley Catheter

Insertion of Rectal Tube

Transportation of patients

Customer Service

Use of Charting Technology

Education

Del Norte High School

2010-2012

CNM – GED

CNM- Core Classes

Universal Home Health

Certified Nursing Assistant Certificate

Overall GPA:4.0

Relevant Coursework: Medical Training

Experience

Caliber Collision San Antonio, TX July, 2016 -Current

CSR/ CSC/ Estimator

Answer phones promptly with in two rings, assist customer with any needs they may have ( scheduling, transfer to advisor, answer any questions/ concerns)

Assist customers with dropping vehicle off at center (standing up when they walk through the door, greeting them, offering them customer comforts I.E. soda, water, popcorn, candy)

Write vehicle estimates on insurance claims/ customer pay

Use of tablet technology CCC1

Work closely with insurance companies to ensure we are following their guidelines and preform a quality repair

Assist with Accounts payable and receivable, company credit card, and G2G files for delivery

Metro Methodist Hospital San Antonio, TX November, 2015-December 2016

Unit Sec/Nurse Tech on Ortho Med- Surge Floor

Report any sudden or gradual changes in the patients’ health to the RN or Charge Nurse.

Assist on numerous floors when needed (I.e. Emergency room, Telemetry Floor, Surgical Floor Oncology)

Provide patient care continuously throughout 12 hr shifts.

Assist patients with ADL’s ((Activities of Daily Living) i.e. Ambulation / ROM Exercises, Feeding, Hand and Nail Care, Mouth and Denture care, Showering/ Bathing)

Secretarial Operations (i.e. Answer Phones, Transfer Calls, Assign Phones / Scanners to Correct Staff, Keep Account of Unit Census, Establish New Patient Paperwork / Discharge Paperwork)

Check patients Vital signs every 2 hours, accucheck blood sugars every 4 hours or before meals for diabetic patients

Presbyterian Hospital Albuquerque, NM February 2015 – August 2015

Unit Sec/Nurse Tech on a Med- Surge Telemetry Floor

Complete hourly rounding on patients to ensure safety and report any sudden or gradual changes in the patients’ health to the RN or Charge Nurse.

Assist patients to and from the restroom (i.e. Ambulation, Bed Pan, Foley Catheter, Rectal Tube, Colostomy/ Ileostomy Bags)

Operations of Telemetry heart monitoring (Placement of leads, Troubleshooting)

Assist patients with ADL’s ((Activities of Daily Living) i.e. Ambulation / ROM Exercises, Feeding, Hand and Nail Care, Mouth and Denture care, Showering/ Bathing)

Secretarial Operations (i.e. Answer Phones, Transfer Calls, Assign Phones / Scanners to Correct Staff, Keep Account of Unit Census, Establish New Patient Paperwork / Discharge Paperwork)

Check accucheck blood sugars every 4 hours or before meals for diabetic patients

Heritage Home Health Care Albuquerque, NM August 2014-Febuary 2015

Care Giver

Assist patients with ADL’s ((Activities of Daily Living) i.e. Ambulation / ROM Exercises, Feeding, Hand and Nail Care, Mouth and Denture care, Showering/ Bathing)

Assist patients to and from the restroom (i.e. Ambulation, Bed Pan, Foley Catheter, Rectal Tube, Colostomy/ Ileostomy Bags)

Keep a Clean and Neat Environment for the patient to live in.

Assist patient with errand needs (i.e. Grocery Shopping, Laundry,

Additional Credentials

Technical Skills

Languages

Microsoft Office – Word, Excel, Power Point,

Epic- Charting

English, Some Spanish

References

Jason Sharp – Director, Presbyterian Hospital

Clarissa Muniz – OA- Caliber collision – 979-***-****)

Heather Lebya - Unit Sec, Presbyterian Hospital- 505-***-****)

Tonia McGriff- RN, Presbyterian Hospital- 505-***-****)



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