Microsoft Office Engineer,System administrator,network engineer
Resume:
MOHAMED BILAL . A
RESIDENTIAL ADDRESS:
**,**** ******,****** ***** 7th Street,
Mahaboobpalayam,
Madurai-625010,
Tamilnadu, india.
Contact no. : +918*********
E-mail id : ac3ho0@r.postjobfree.com
CAREER OBJECTIVE :
To become a successful professional in the Software industry in an innovative developing and flexible that offers professional growth along with the organization. Seeking a position where I can utilize my knowledge, abilities and Personal skills with almost sincerity and dedicated smart work . Worked at Intelenet Global Services (Hebbal, Bangalore) as Desktop Support Engineer since June 2017.
Troubleshooting desktop/laptop OS issues
Installation and deployment of desktops
Installation and configuring of Antivirus mcafee and outlook 365
Basic troubleshooting and ticket resolution and support of existing state
Receive request for support follow-up and escalate (internal/external) desktop related issues.
Diagnose standard software issues and report hardware issues to respective vendors.
Responsible for resolve incidents related to desktop and associated peripherals
Operating system (OS) installation/ reinstallation, upgrades and patches for desktops.
Troubleshoot network connectivity (LAN) issues.
Software installation such as MS-Office, antivirus, mail etc,. and troubleshoot Microsoft office issues.
Outlook and exchange mail configuration.
System LAN and telephone configurations.
Monitoring of MUX DCP and telephony media servers.
Physical installation of server, firewall, routers and other devices.
Aspect installation and configuration.
McAfee enterprise installation and configuration.
Providing resolution of local tickets from operations.
Knowledge on ticket rising and closing in HP ticketing tool.
Continuous monitoring and handling of HP ticketing tool.
Knowledge on ticket rising and closing in symphony ticketing tool.
Coordinating with central network, server, hardware, software, email, patch and other teams for resolutions of operations ticket.
Installation and configuration of print devices(network and local) and peripherals related problems.
Assign tickets to concern team for resolutions of issues.
Monitoring and handling PRI lines.
Providing support to end users through remote sessions.
Responsible for store room inwards and outwards. Worked at SR SoftTech as Desktop Support Engineer since April 2016 – May 2017
-Manage Domain environment for two sites through remote support (Team Viewer)
-Manage shared folder and devices through permission
-Mail Clients configuration backup &Troubleshooting (MS Outlook)
-Data Backup of all users,
-Local and Network Printer configuration, troubleshooting.
-Internet & LAN configuration, troubleshooting
-Software troubleshooting update and patch installation
-Manage Antivirus (Symantec, Avira,k7)
-Issue H/W, S/W and accessories to users.
TECHNICAL SUPPORT SKILLS
-OS installation:- Win XP, Win Server 2003, 2008,Win Vista, Windows 7-10, Ubuntu .
-Active Directory,DHCP, DNS.
-Assembling, hardware up gradation troubleshooting,
-Windows maintenance, dual booting, upgrade & update the windows
-MS outlook configuration, Outlook backup & restore and troubleshooting
-Disk Management, partitions
-Printer installation and troubleshooting
-Antivirus update & virus protection
-Scanner configuration & troubleshooting.
-Troubleshooting of hardware and O/S
-Basic knowledge of understanding linux operating systems
-Basic Networking, Map drive, Data sharing
-TCP/IP Configuration, Internet Maintenance
-Remote desktop and Remote assistance
-Wireless Networking, Networking in Domain environment
-Basic Firewall configuration.
-Team viewer configuration.
-SQL Server Installation and Its backup and Restore.
-User Profiles Backup and Restore.
-Sharing folder, sharing device & Printer.
NETWORKING SUPPORT SKILLS
-Basic Networking, peer to peer, Map drive, Data sharing
-TCP/IP Configuration, Smooth running internet, Maintenance
-Networking in Domain environment, & troubleshooting
-Hardware Installation, Maintenance & trouble shooting
-Cabling, patching, and LAN troubleshooting
OTHER TECHNICAL SKILLS & COURSES UNDERGONE :
Programming Skills : C++, core JAVA
Networking : Hardware and networking, CCNA.
Server : MCSA.
Databases : Oracle RDBMS
Package : MS Office
Tools : UML & Case Tools
Operating system : Windows(xp-8) & Linux
OTHER SKILLS:
• Excellent communication skills
• Innovative
• Virtual Machine Portal monitoring
• VMware workstation,Hyper-v
• Excellent problem-solving abilities
• Art, Designing
ACADEMIC DETAILS:
Masters in Computer technology (5years) Integrated with 7.0% CGPA from Sethu Institute of Technology under Anna university in the year 2008-2014.
HSC from Seventh day Adventist Matriculation Higher Secondary School with 58.6% in the year 2008.
SSLC from Seventh day Adventist Matriculation Higher Secondary School with 53.4% in the year 2006.
TRAINING IN ACADEMIC :
Attended workshop on “EVOLUTION TO 4G&BEYOND” conducted by
“VISION 2012” at allagappa College of Engineering Guindy,Anna university,Chennai.
Cell phone servicing at BSNL (RGMTTC) meenambakkum, Chennai.
Have participated in the two days National level Workshop in the title of “ANDROID APPLICATION DEVELOPMENT” at Sethu institute of Technology Pulloor,Kariapatti.
Attended workshop on “EDGATE TECHNOLOGIES” conducted by “VISION 2012” at allagappa College of Engineering Guindy,Anna university,Chennai. AREA OF INTEREST:
Hardware, Networking engineer, System administration. Android. PROJECT:
Title : Construction and Real Estate State Business Based Customer Support. Description : Developed a system to sell plots and apartments, book marriage halls. Tools Used : ASP.NET (front end) & SQL server (back end). PERSONAL PROFILE:
Date of Birth : 16/04/1991
Nationality : Indian
Father’s Name : Afzal khan
Languages known : English,Hindi,Tamil, Spanish ( learning ) Hobbies : Researching on bio-science,
Gardening,Listening to music. Exercising.
DECLARATION:
I, here by confirm that the above information is true to the best of my knowledge. PLACE : (A . MOHAMED BILAL)
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