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Manager Customer Service

Miami, Florida, United States
November 26, 2017

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***** *.*. **** ******, Unit-C

Miami,FL 33186



Successful professional qualified for growth opportunities within an organization that will benefit from my career achievements and personal development.

Qualifications, Certifications:

Team work and leadership skills; management to direct Ground Transportation Dept. Dispatch staff, provide motivational employee orientation, establish goals and manage performance.

Ability to work with limited supervision and strong initiative

Freight Forwarding experience FCL,LCL,CONSOLIDATION (11 years); preparing the complete documentation, FMC, TSA, DOT, AITA and Hazardous Materials Regulations.

Analyzes and resolves work problems or assists employees in solving work problems

Supervise workers in daily duty.

Ability to work in cooperation with Custom Broker to create and implement policies and procedures to insurance that the Import and Export Departments of the Branch are profitable.

A high level of interaction between sales staff, commercial divisions as well as all offices and/or agencies in order to increase sales and profitability, which include direct communication with destination offices in Latin America and the Caribbean

Analytical skills.

Creativity, Organization and Innovation: Strong organizing and analytical skills, with an ability to prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues.

Make a Decisions: Assess situations to determine the importance, urgent risk involved, Demonstrate attention to detail; make clear decisions which are timely and in the best interest of the organization.

Solve Problem: Asses problem situation to identify causes. Gather and process relevant information to generate possible solutions, make recommendations and/or resolve the problem. Have a firm understanding of root cause analysis.

Foster Team Work: Work cooperatively and effectively with the others to set goals, resolve problems and make decisions that enhance organizational effectiveness.

Analysis warehouse procedures and preparation of inventory, schedules and reports. Provide excellent status of customer’s shipments..

Communication Skills

Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques – English and Spanish.

Lead by example: Positively influence others to achieve results that are in the best interest of the organization; presents organized and thorough information and data appropriate.

Plan: Determine strategies to move the organization forward. Set goals, create and implement actions plans and evaluate the process result.

Basic Computer Skills

Strong Fluency proficient Out Look, Magaya, Easy cargo, MS Office (World, Basic Excel),

Quickly learns and achieves proficiency in new software applications need


FMC License Q.I. Qualify Individual. NVOCC, Freight Forwarder Experience.

Dangerous Goods Compliance Certificated 2004 to 2016

T.S.A. Eligibility to IAC. Air Operator

FCBF Certificate of Completion Custom Broker Curse Exam Preparation.

Freight Forwarder Experience, Import and Export, Quotations, Pricing, Bookings, DG Certified.

Air and Ocean documentation, Letter of instructions, Bill of Lading, HBL, Airway Bill, LCL, FCL, Understand process to IES, IE, T&E, and 7501-7512.

Import and Export Customs regulations, SOLAS regulations.

Employment History

January 2012 to Present USA CARGO CORP., Air and Ocean Traffic Control Traffic Manager Ground

February 2009-December 2011 I.T.N. Consolidators Inc.

Ocean Import, Export Traffic Coordinator

September 2006 – November 2008 Centurion Air Cargo.

Airfreight Logistic & Traffic Manager --Load Master

March 2000-February 2009 Cargo Services Inc./

Airfreight Export Traffic Coordinator

May 2000-June 2005 Pronto Cargo Brokers Inc.

Ground, Air and Ocean Traffic Logistics Coordinator


Florida Customs Broker and Forwardes Assoc. August. 2016 - October, 2016

Certificate of Completion

Dangerous Goods Certificate of Completion 2004,2006,2008,2014,2016

Miami Dade College Oct.2007 – Dic.2008

Microsoft word, Excel, Small Business

Peruvian Customs Clearing Of Goods Regulations Jul.1991 – Sept.1991

Sunat-National Customs Superintendence

Export and Import from China Oct 1990 – Dec. 1990

Peruvian Export Association

Associate Degree International Business Administration Jan.1986 – Oct. 1989

Alexander Von Misses University; Lima-Peru

Bachelor Degree Business Administration Feb. 1979 – Jul. 1985

Ricardo Palma University Lima-Peru

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