Marsha Crews

***** ****** ****** ***. *** Raleigh, NC 919-***-**** ac3hm3@r.postjobfree.com

Career Summary

To secure an entry level position in human resource management that would entrust me with an opportunity for using my expertise and experience in handling the wide range of HR functions including the hiring and documentation work.

WORK EXPERIENCE

Blackboard Inc., Raleigh, NC (2015-present)

Client Support Representative II

Major Duties and Accomplishments

Utilize Salesforce web based application to manage active cases and log client interactions with 100% accuracy.

Discovered software anomalies and collaborated with product development manager for solutions to increase system optimization.

Technical advisor to account managers by providing software training to new clients.

Create/Publish official Blackboard product documentation.

Obtained leadership role over Tier 1 team to ensure 100% customer satisfaction via phone, chat, email and desktop sharing.

McDonald’s, Garner, NC (2009-2015)

Assistant Store Manager

Major Duties and Accomplishments

Expanded departmental staffing needs by 20% through screening and interviewing of potential candidates.

Processed all employment paperwork for orientation of new hires.

Coordinated training and development of new employees.

Maintained up-to-date HR files by identifying and purging obsolete records.

Created employee schedules based on availability.

Decreased discrepancies in employee payroll by 15%.

Grew customer satisfaction by 30% through maintenance of positive work environment.

Increased employee participation by 50% via engagement programs (i.e. Employee of the Month, Activity Calendar, Birthday Cards).

Analyzed performance reviews of employees in Guest Service Department.

SKILLS

Microsoft Office Suite (i.e. Word, Excel, PowerPoint, Outlook, Sharepoint, OneDrive, OneNote)

Salesforce web based

Marsha Crews

10110 Strome Avenue Apt. 308 Raleigh, NC 919-***-**** ac3hm3@r.postjobfree.com

Volunteer Activities

Boys and Girls Club of Wake County

Volunteer

Organized drive to collect needed school items for students served by Wake County.

Ronald McDonald House Charities

Ambassador

Educate the community through fundraisers that raise awareness.

Coordinate groups providing brunch for families staying at the Ronald McDonald House.

Recruit individuals interested in becoming ambassadors.

National MS Society

Member

Served as Team captain for Walk MS managing a team of 15 volunteers

Raised awareness through fundraising campaigns.

EDUCATION

Master of Organizational Management: Human Resource Management

Ashford University (2012)

Bachelor of Arts in English

University of Virginia (2008)

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