Customer Service Representative
Resume:
Maria Antoniette Cortes
Mobile: 092********
Email: ****.********@*****.***
Address: *** *. ********** **. *** Joaquin Pasig City
Skills:
Knowledge with computers (MS Office programs, common program and execution)
Can speak and write in English and Filipino
Fast Learner-both in product knowledge, specifications and details.
Pleasing personality- positive attitude towards work (flexile about training and changes)
Hardworking and well-organized: able to work independently.
Work Experiences
Customer Service Representative/Sales Representative
IBEX PHILIPPINES (July2015-January2017)
Provided customer service for ATT customers
Sell products (cable tv, internet, phone)
Customer Service Representative
CONVERGYS PHILIPPINES (September2014-June2015
Provided customer service for Intuit customers. (tax program)
Fraud Analyst
JP MORGAN CHASE & CO. (June 2012-June2013)
Provided customer service for Chase credit card holders.
Customer Service Representative-CLEAR ( internet provider)
Stream Global Services (Feb2012-May2012)
Assisted customers with internet connection issues.
Technical Support Professional-ACER
Stream Global Services (Oct2010-Feb2012)
Provided support for latops,tablets and desktops
Was awarded Top 2 agent from Oct2010-Oct2011.
Post Call Survey Specialist/Subject Matter Expert-ATT Highend Device
Stream Global Services (Aug2009-Oct2010)
Tasked to listen to surveyed calls and determine if agents followed proper procedure.
Coach agents with failed scores. Distinguished good and bad points. Set goals
Send reports to clients and managers.
Subject Matter Expert-ATT Highend Device
Stream Global Services (May2009-July2009)
Provide real time support
Coach agents to become efficient in handling calls.
Train agents to use basic tools like RLM, DLC etc.
I do side by side with agents to ensure policy and procedure are met.
Customer Support-ATT Warranty Service Center
Stream Global Services (former Etelecare Feb2007-April2009)
Trained and specialized in providing phone support for regular and high-end phones.
Consistently meeting and exceeding goals for both QA and AHT
Promoted from CSA1-CSA3 (May2007-Nov2008)
Customer Support Representative (Amex)
Stream Global Services (former Etelecare Oct2006-Feb2007)
Trained to handle calls for American Express giftcards/mallcards for the christmas season.
EDUCATION:
Bachelor of Science in Accountancy (undergraduate)
Pasig Catholic College
Highschool
Lourdes College Highschool Cagayan de Oro City
Personal Data:
Birthdate: June 11, 1986
Birthplace: Pasig City
Civil Status: Single with dependents
Religion: Roman Catholic
Citizenship: Filipino
Work Reference
Elmer Icayan
Ibex Supervisor
Errol Villanueva
Etelecare/AT&T Supervisor
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