Manager Customer Service

IVAN CANJAR

**** ****** **** ********, *********, ON L1X 1A4

416-***-**** **********@*****.***

Profile

Plant Manager: talented, highly articulate leader with over 20 years operations experience focused on safety and process improvement

Strong strategic planner, problem solver and persuasive leader: recognized for consistent success in developing systems, processes and procedures to streamline operations, increase revenues and enhance profit performance

Cross-functionally driven individual: proven track record in production, distribution, warehousing, engineering and customer service management

Proven record of delivering sustainable business results (cost, service, quality, safety): through people development and strategic thinking across multiple business units

A servant leader: values diverse opinions, cultivates a culture of trust and develops other leaders in both union and non-union environments

Success: leading turnaround, both cultural and performance, with large operational teams

Professional Work Experience

Plant Manager, Linde Canada, Brampton ON

Sept.2012- Present

Re-packager and distributor of packaged gas – industrial, food and medical gases

Areas of Responsibility

Plant Operations: Budget $3.5 Million, 4 direct reports, 33 unionized indirect reports, packaging of 24000 cylinders per month/240 SKU’s (2nd largest Canadian plant). Quality Control, Plant Maintenance, Engineering Liaison

Distribution: Budget $1 Million, 2 direct reports, 14 unionized drivers, 35000 cylinders per month. Directly serving customers in the GTA and branches across Ontario, bulk deliveries

Key Accomplishments

Maintained a zero loss time safety KPI while improving plant’s safety KPI from 16 years without a lost time accident to 20 years – longest running in Linde North America. Certified Member of the Joint Health and Safety Committee

Improved inventory accuracy from 58% in 2012 to 87% in 2015. Continued improvement in 2016 – 89%

Reduced unit cost by 8% through operational efficiencies and overtime reduction

Successfully completed Health Canada Audit in 2015

Implemented driver safety initiative, “Drive Cam” in the route trucks

Plant Supervisor, Linde Canada, Whitby ON

Jun. 2011 – Sept. 2012

Promoted to Plant Manager after only one year as a supervisor

Key Accomplishments

Established a team focus for progressive improvement of plant’s on time order fill rate KPI, resulting in continuous improvement from 82% to 97% within 6 months

Transitioned a similar process to shipping on time KPI – reduced shipping cost by $85,000

Collaborated with team at Whitby plant to achieve or exceed all KPI’s for 2011

Owner/Operator, Inscription Printing & Graphics

May 2005 – Jun. 2011

Textile and Large Format Printing, Graphic Design- Products included custom printed fabrics, banners, signs and posters on digital printers utilizing RIP software on PC system (some experience on MAC)

Key Accomplishments

Developed marketing strategy, built client relations, sales and customer service

Managed all aspects of print production, equipment purchasing, sourcing raw materials, production – printing, laminating, cutting, assembly, and shipping and receiving

Ensured accuracy for all colour matching and printer profiling using X-Rite/Gretag Macbeth spectrometers and software

Generated and modified layouts using Adobe, Corel and various graphic software

Self-taught

Manager, Rockwell Automation

Sept. 2007 – Dec. 2008

Managed employees in the production of electrical distribution equipment

Key Accomplishments

Liaised with engineers, planners, human recourses, payroll, upper management and other manufacturing departments

Directed a 6S initiative workstation standardization

Utilized the Lean principles, 5S and continuous improvement to reduce waste and improve efficiencies

Trained, supervised and coached employees in plant policies and procedures in weekly meetings

Production Manager, Kraft Canada (Peek Freans Plant)

Nov. 2002 – May 2005

Manage the Mixing and Baking departments in a 24/7 non-unionized production

environment with 9 leadhands, 75 direct employees, 6 ovens, 9 mixers

in the production of cream filled cookies, biscuits and crackers

Key Accomplishments

Created a system to collect the data of temperature measurements over time to verify the completion of weekly fumigation of the flour silos were within specifications.

Worked closely with Engineering as the stakeholder of the mixing department, reduced the department headcount by two with the realization of an automatic flour delivery system and automated oil delivery system

Successfully converted the mixing department from a trans- fat oil to a non- trans- fat oil system working with product development, engineering and plant maintenance

Introduced an automated process for the daily labour hourly report and weekly labour schedules so they could be delegated to the lead hands

Maintained a zero lost time accident rate in both departments and developed the confined space training manual for the plant

Managed an operating budget of $5.7 Million. Managed raw materials, production flow and employee schedules

Production Manager, Alderbrook Industries

Aug. 2000- May 2002

Manufacturer of seasonal decorations

Key Accomplishments

Spearheaded workflow process redesign by leading the increase of the production capacity for an artificial tree making machine by 30%

Completed time studies and material flow analysis to determine the most economical cycle time target. Contracted a PLC programmer. Machine reliability improved by 10% as a result of the changes

Modified the SOPs for the new process and re-trained the operators

Production Supervisor, Coca-Cola Enterprises

Feb. 1997 – Aug. 2000

Bottler of liquid refreshments

Key Accomplishments

Supervised 30 employees in a union environment and managed employee discipline as per collective agreement and grievance procedure

Oversaw water treatment, syrup batching, production and packaging quality

Lead talent development through hiring, orientation, training and dismissal of seasonal employees

Production Supervisor / Manufacturing Engineer / Designer Schneider Electric, Toronto ON

Feb. 1990 – Mar. 1997

After only 2 years of design experience, promoted from detail draftsman

to mechanical designer and later to team leader

Key Accomplishments

Provided leadership to a multi departmental team for a project that rationalized parts for circuit breakers through re-design. Resulting in cost savings

Orchestrated process improvements through trouble-shooting for a new semi-automatic production line. Created ISO9002 documentation and developed a KANBAN inventory system for an existing family of products

Supervised 150 employees in a unionized environment. Participated in resolution of grievances.

In a classroom setting, facilitated and instructed employees in the importance their role played in the company’s success (TQM)

Technical Proficiency

SAP, ADP Payroll, MS Office Suite (Word, Excel, PowerPoint & Visio), MS Projects,

Personal Designer CAD software, Corel Draw, Adobe Photoshop and Illustrator & Kronos (time management)

Education

Mechanical Engineering Technologist (3 year diploma)

Sault College Sault Ste. Marie, ON

Professional Development

Linde: Certified member of the Joint Health and Safety committee, “MAKE” training, Front-Line Leadership Training – Level 1 and 2

Self-Taught: Large Format Textile Printing

Biscuit Technical University (BTU): Mixing and Baking Modules for Cookies and Crackers

Kraft Employee Development: Leading People at Kraft, Safety Training (confined space, forklift and working at heights training).

American Institute of Baking Seminar (AIB): Mixing and Baking Cookies and Crackers,

Coca-Cola Bottling: Production Management Development Program

Schneider Electric: Team Leadership, Classroom Instruction Training, Presentation and Facilitation Skills, Occupational Health and Safety and the Law

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