Technical Support Microsoft Office

ROGER LEONARD

**-** ***** ******, ***. *-C, Forest Hills, NY 11375-4161

e-mail: *********@***.***

SUMMARY OF QUALIFICATIONS:

Over 36 years experience as computer support technician providing technical assistance to business professionals

Integrated computer skills/customer support to satisfy end user needs

Skilled troubleshooter fix problems/minimize customer stress

Purchased computer equipment/negotiated purchase price with vendors

Certifications:

Microsoft Certified Systems Administrator (MCSA)

Microsoft Certified Professional

Network+ Certified Technician

Security+ Certified

A+ Certified Technician

UNIX, C, C++, and JAVA Certificates

Technical Expertise: TCP/IP & Routers/Switches Configuration;

Network Administration; MVS Mainframe Operations

Software Expertise: Microsoft Office 2000, TSO, ISPF, OPC/ESA, CICS, TLMS, RAXCO, JES2, NETCOOL; anti-virus/firewall applications

(Norton, McAfee); TIVOLI; AIX(IBM UNIX)

Operating Systems: UNIX, LINUX, AS/400, MVS, PDP7, PDP11, DEC

EXPERIENCE:

2010 to present Data Entry Marciano Dental Group, Hoboken, NJ

Work with bookkeeper to enter data, sort receipts and various paperwork, and purchase office supplies

2005 Computer Operator (UNIX) Sungard SCT, Dobbs Ferry, NY

Worked rotating shifts. On nights ran batch processing in UNIX environment; on days

monitored mainframe and PC’s, worked with Systems and Programming in implementing system/software upgrades and rebuilds. Performed TOS installations, and moved files. Also created and maintained documentation to include training manuals.

2004 Technical Support Specialist New Horizons Learning Centers, NY, NY

Provided technical support to users of Windows 2000, LINUX; installed/configured Window 2000, LINUX; created images; ghosted machines; troubleshooter of software problems; installed/tested anti-virus/firewall applications (Norton, McAfee).

1995-2002 IT Consultant Solomon & Page, NY, NY

Assigned to work at Goldman Sachs. Monitored UNIX and MVS Mainframe operating systems to ensure proper performance; performed inventory/purchased magnetic tapes/tape de-magnetizing device/computer furniture; negotiated purchase price with vendors; created on-line 50 page manual for rotation of tape media (back-up for material on PCs and Mainframe); created tape libraries in Manhattan and Brooklyn; trained staff on library procedures; documented all library information.

1985-1995 Technical Support/Computer Operations, Swiss Bank Corp., NY, NY

Trained operations staff to operate systems such as AS400, DEC, VAX, and MVS;

ran/monitored batch and testing jobs involving above operating systems to ensure proper operation and completion of jobs.

EDUCATION:

New York University, New York, NY

IBM Beginning and Advanced JCL (certified)

MVS Facilities and Concepts

UNIX Systems and Programming Environment

Pace University, New York, NY

Certified in UNIX Systems Administration and C/C++/JAVA

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