Human Resource Customer Service
Resume:
Ashley Renee Stephens
***** ** ****** ****, ***# 1028, Houston, TX 77068
************@*****.***
SUMMARY
* ***** ** ********** ** performing administrative functions and clerical tasks in a military setting
Experience in utilizing multiple automated systems
7 years of experience maintaining files, records, and processing military personnel actions
KEY QUALIFICATIONS
Secret Clearance
Instruction
Management
Leadership
Conflict Resolution
Operations
EXPERIENCE
U.S. Army Human Resources Supervisors
Department of Defense June 2008 to February 2016
Personnel Management
Maintained all personnel actions, awards, unit status reporting and finance for over 4,000 individuals
Processed over 5,000 awards for my assigned unit and many attached units during second deployment 2011-2012.
Oversaw and helped rewrite Standard Operating Procedures for the staff elements in South Korea
Provided advice to executive management on how to execute and manage training operations
Tracked and managed over 100 promotions and 5,000 awards in and out of combat theater in Northern Iraq with less than 0.2% error, resulted in being recognized by the Chief Executive Officer
Served as the primary consultant to the division supervisor and senior technician regarding Senior Promotions.
Administrative
Improved the internal processing of personnel evaluation reports, which allowed for over 200 evaluations to be processed annually, decreasing the processing time by 15%
Compiled and maintained tracking of all unit personnel evaluation reports within the timeline resulting in 0% being reported late
Assisted in the planning and execution of an improved tracking system for awards, resulting in positive feedback from the command group
Prepared unit attendance records and updated databases with 100% accuracy
Coordinated section office supply items for inventory sustainability
Attended weekly training meetings as the first line supervisor to help improve mission requirements
Prepared weekly PowerPoint presentations summarizing unit accountability, strength, and readiness for senior operations officer and division supervisor review while operating on a strict deadline and ensuring it was received error free
Created a mail merge database in order to increase speed and quality of Award and Promotion procedures
Improved the processing rate of pay actions from 65% to 94% in less than three months after beginning work in the unit
Processed financial actions for over 200 personnel daily at the unit level
Trained all section personnel individually and in groups to ensure all personnel had sufficient knowledge in different human resource functions and systems
Created a checklist for all personnel actions, ensuring all actions with the right supporting documents were processed with zero delay, this led to the processing rate increasing by 30%
Ensured that customer service skills were continually developing and recognized as the most important skill in my 7 years of human resource field
Prepared Senior Army Officer promotion lists and maintained a database for promotion with timeliness to the executive level management
Maintained a meticulous tracker for incoming personnel actions in order of urgency with 100% accuracy
Advised upper-level management on mission policy changes by ensuring that unit Standard Operating Procedures were kept up to date
Management and Training
Managed teams as large as 32
Ensured a section of 8 was properly trained on performance of duty related skills
Directed the deployment of over 4,000 personnel into Kuwait and Iraq from Fort Hood with zero mission failures during transitions
Submitted work orders for equipment repair as needed for equipment valued over $68,000
Conducted physical security of buildings and post while serving in Iraq and Kuwait
Supervised and trained 12 organization clerks on the proper procedures for awards, promotions, and personnel actions
Coordinated daily work assignments for 8 personnel to ensure operational efficiency
Instructed over 40 personnel in multiple units on the various Human Resource Systems and specific job training
Conducted employee evaluations for 8 personnel monthly on proper policy, work performance, and procedures
Encouraged a positive work environment by promoting teamwork
Attained results through proper direction of subordinates
Maintained time management at a high level, prioritizing workload efficiently, accomplishing tasks on time with zero error.
Honors/Awards
Army Commendation Medal, 3 Honorably Served 2008-2016
Army Achievement Medal, 3 Honorably Served 2008-2016
Army Good Conduct Medal, 2 Honorably Served 2008-2016
Meritorious Unit Commendation Medal, 2 Honorably Served 2008-2016
Military Training
Introductory Leader Development Course-2011
Education
High School Diploma-2008
Bachelor’s Degree of Human Resource Management (70 credits completed)
Licensed Cosmetologist ( Graduate August 2017)
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