Human Resources Manager

BETH A. PACLAWSKI

**** ****** ****, ******* ****, PA 15101

Cellular 412-***-**** *************@*******.***

Dedicated, detail-oriented and structured manager known for balancing employee advocacy and support of company initiatives, who can make a real difference in driving excellence with an unwavering commitment to quality.

Work History

10/2005-10/2017 Comcast, Human Resources Manager, Pittsburgh and Lower Burrell, PA Field Management Areas

Specialization in progressive labor relations and employee relations acumen with ongoing customer service transformation focus.

Managed direct field support for largest and multiple unionized high customer and employee count technical systems and business partnerships that also extended to warehouse and engineering.

Personal site transfers and mobility were advanced based on admirable track record of largely reducing employee disputes, elevating performance management/metrics and engagement survey favorability in challenging work environments.

Grievance reduction year over year (i.e. Pittsburgh site upon my assignment went from 80/year to under 10/year in first year of managing, thereafter even less. Alle-Kiski had years of 0 and significant reduction previously at South Hills as well.)

Reputable firm, fair and consistent proven managerial approach gaining trust of employees and union officials at unit, local and district offices.

Subject matter expertise also includes succinct contract interpretation/administration and adherence, compliance, communications, policy administration, safety (OSHA), suite of benefits, workers' compensation, unemployment compensation, leave of absence, ADA, talent recruitment, mass hiring, onboarding, training, recognition, focus groups, corrective action, investigations, grievance and information demand writing, value add in meetings, and HRIS/SAP.

Active contributor to seven labor negotiations teams including a merger of two bargained units.

Served as a regional change agent for streamlining pre-launch activities for unified approach in transition of HR Shared Services Delivery Model.

Change methodology training delivery experience for regional population.

Gained Net Promoter System knowledge in support of fostering business growth through the customer's eyes.

Juggled the responsibilities of 2 sites, and conducted numerous, ongoing skilled ethics line investigations as the primary regional investigator for the Western side of PA (also WV, OH).

Ensured HR and labor law compliance for all federal, state and local requirements.

Prepared documentation to ensure employer defense for third party claims resulting in withdrawals.

Proactively uncovered customer needs seeking to increase efficiencies and simplicity of doing business.

Collaborated with diverse teams, functions and locations.

Upheld open and confidential lines of communication on routine and sensitive personnel matters.

Tackled problems quickly and directly.

Documented to an extensive, noble degree.

01/2002-10/2005 SMG, David L. Lawrence Convention Center, HR Manager Pittsburgh, PA

Facilitated corporate initiatives to include training.

Dealt with various laborer, teamster, carpenter, electrical, and other union contracts and built rapport, support and communication.

Performed FMLA administration.

Gained useful EEOC position statement writing, hearing testimony and statistics compiling experience.

Granted top HR practitioner award, in competition with 168 facilities.

12/1998-10/2001 Giant Eagle, Co-Manager, Butler, PA (Independent Store)

Promoted corporate departmental specialists’ suggestive selling.

Managed day-to-day operational needs to increase sales.

Managed human resources component of the family business (sold).

11/1995-12/1998 Firm Security Systems, Human Resources Director, Pittsburgh, PA

Developed the company’s first human resources function.

Enthusiastically recruited for security guards and investigators through cultivation of career fairs and ad management to find the best qualified candidates.

Handled all HR administration for sister company, Equity Protection Services as well.

Education

Master of Arts: Human Resource Management and Industrial Relations, Graduate School of Human Resource Management and Industrial Relations, St. Francis University, Pittsburgh, PA Bachelor of Science: Management, Minor: Communications with a concentration in Public Relations, St. Francis University, Loretto, PA

2017 Pittsburgh Human Resources Association member

References available upon request.

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