Data Entry Customer Service

ROXANNE LOPEZ

**** *. ***** ****** *** Angeles, CA 90044

Cell: 213-***-****

E-mail- *************@*****.***

OBJECTIVE: To obtain a position in a company where I can advance my skills and contribute to the growth of the organization as well.

QUALIFICATIONS & SKILLS

Extensive office management and administrative experience

Detail oriented and organizational skills

Excellent phone skills

Instruct others and provide excellent customer service skills

Legal Software – Legal Solutions

Ms Office – Word

Bilingual- English/Spanish

EMPLOYMENT

January to August 2017 DHS/ICE Los Angeles, CA

(Clerk II)

Scan, save and uploading documents in the case management system

Prepared documents which may include opening envelopes, date

Stamping, and removing paperclips, staples, rubber bands etc.

Convert documents from one format to another format.

After scanning, route documents to the appropriate official or location. Type notes and create events in PLANET, saved documents

And search for A-File number when necessary.

Scan transcripts and send e-mail to the assigned attorney on a

Dayle bases and also type hand-written notes into a word document

2008-2016 AGAJANIAN, McFALL LAW FIRM Los Angeles, CA

(File Clerk)

Responsibilities include: Ability to work independently with minimum supervision.

Instructions Handled extensive data entry work accuracy

Demonstrated to file and retrieve documents to individual members upon request

Maintained a system for timely and efficient alphabetic filing of all programs files

Relieve the receptionist, answering phones, fax, scan and photocopy.

Send files to appropriate storage locations by alphabetic system.

2000-2007 Countrywide Home Loan, Inc. Los Angeles, CA (Junior, Loan Processor)

Lending Division, Prepared loan applications for disbursement to borrowers; Assisted processors by verifying vole’s merges;

Ordered appraisals; Communicated with agents regarding open escrow and title orders; Managed the office’s cancelled files in accordance with company policy and procedures; Handled appraisal refunds to borrowers; Performed general office duties, ordered supplies, maintained inventory and answered phones,

Scaning, photocopy, faxing and replying to e-mailings.

2000-2001 Western Dental Los Angeles, CA

(Medical Biller)

Set up new patient accounts and Post and reconcile payments for patients. Research and resolve incorrect payments, EBO rejections, and other issues with outstanding accounts. Monthly processing of

Patient Statements. Endure claims are entered and submitted

with 48 hours of receipt. Re-submit insurance claims as necessary. Answer and resolve patient billing inquires. Follow up on insurance and patient aging. Accurately apply payments to patients accounts.

EDUCATION

2007

1998

ICDC College Los Angeles, CA

Paralegal (Certification obtained)

Medical Records Clerk (Certification obtained)

References Available upon request

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