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Multi-task, self-motivation, leadership

San Antonio, Texas, United States
November 27, 2017

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**** **** *** ~ San Antonio, TX *8213

210-***-**** ~


Dedicated and focused individual who excels at prioritizing, multi-tasking, and following through to achieve project goals. High-performing and creative, and able to relate easily to clients, staff, and colleagues. Seeking role of increased responsibility and room for advancement.


●Adeptly handle administrative matters including screening calls, managing calendars, planning meetings, making travel arrangements, composing documents and organizing offices for efficiency

●Creates and maintains reports and records, such as recommendation for solution of administrative problems, financial reports, applications, reports & administrative orders

● Assigns, reviews, tracks and prepares correspondence assignments

●Create/revises existing methods by analyzing operating practices and procedures

●Excellent communication skills both verbal and written, able to adapt to the needs of a variety of audiences and communicate effectively with all levels of an organization


Bachelor of Arts in Criminal Justice / August 2011

University of Texas at San Antonio San Antonio, TX

Texas Teachers Alternative Certification Program / Dec 2016 - Current San Antonio, TX


Recovery Specialist I / March 2017 - Current San Antonio, TX

Payton Resource Group / USAA

● Identify, research and distributes account balances and interest rates to the secured and unsecured balances to bankruptcy attorney

●Interacts with internal and external parties to provide information in response to inquiries about charge off accounts

●Analyze reports from third party agencies using banking systems to ensure they are in compliance with agreed terms

Substitute Teacher / Grades K-12, March 2012 – May 2016

Southwest Independent School District San Antonio, TX

●Analyzed statistical tools and data to identify children who need extra attention; ensured learning goals were met

●Modified curriculum for various Special Education Students in the regular education classroom by translating the concepts in students native language or by explaining the concepts in various simpler steps

●Guided the learning process toward the achievement of curriculum goals and objectives as indicated in the lesson plans, units or projects assigned

●Utilized many student-centered learning techniques to include demonstrations, social, and visual methods to provide opportunities for learning

●In-depth understanding of the National Board for Professional Teaching Standards within specific subject area

Expense Payables Auditor/ December 2014 – March 2015

Isymmetry San Antonio, TX

●Prepared account analysis/spreadsheets; analyzed weekly aging reports and reviewed vendor reports

●Coordinate with employees (via Lync or Email) to resolve areas of non-compliance

●Provided strong customer service and demonstrated initiative in preventing invoice and expense issues

●Assisted, researched, and resolved invoice and payment issues for internal employees and external vendors

●Conducted due diligence on outstanding accounts; communicated with clients to resolve unclaimed payments

●Verified details of transactions, including funds received and total account balances

●Flagged incorrect settlement amounts and submits queries via database for discrepancy to be researched and corrected before settlement date

●Trained internal/external customers on policy/procedures; assisted in preparation and documentation for internal audits

Compliance Analyst / March 2014 – August 2014

Robert Half San Antonio, TX

●Identified suspicious activity through information escalated from lines of business and through review of manual and system generated alerts and reports

●Calculated figures and amounts such as interest, discounts, proportions and percentages

●Articulates recommendations and gather evidence supporting a reasonable suspicion of money laundering, organized crime, or terrorist financing activities involving AML/BSA Laws and regulations

●Ensure compliance with applicable AML laws through ongoing tracking, evaluating, and reporting, and the development of employee and agent training programs

Insurance Coordinator / Surgery Scheduler, January 2008 – March 2011

Kevin B. Browne, M.D., P.A. San Antonio, TX

●Carefully reviewed and properly coded, posted, and processed invoices as well as credit card accounts for payment

●Prepared payments by verifying documentation, and requesting disbursements

●Applied sharp organization, analytical and multitasking abilities toward managing accounts payable, general ledger transactions, accounts receivable, daily invoicing, cash posting, and multiple account reconciliations

●Posted batches to trial balance to ensure their equality, and successfully researched and resolved imbalances

●Responded to all correspondence and denials from patients and insurance companies

●Communicated with physicians and medical support staff to determine the need for patient services

Administrative Assistant, March 2007 – January 2008

A-Z Graphics San Antonio, TX

●Oversaw calendar maintenance, appointment scheduling and expense report preparation

●Prepared quotes to a wide range of stores and customers; created and maintained reports and records

●Composed, prepared, edited and distributed correspondence and other department documents

●Facilitated sales order process from initial receipt, confirmation and updating through timely delivery

●Effectively interacted with the purchasing and receiving department concerning purchase order issues

●Handled accounts receivable, payables and payroll; maintained various accounts with transactions and reconciled past due accounts

●Reconciled financial discrepancies by collecting and analyzing account information


Microsoft Word, Excel, PowerPoint, Access, Adobe Illustrator, Photoshop, Outlook, scanning technology, HTML, Internet Proficient, iOS, Java, Mac, QuickBooks & Banking Software (ALS, CACS, FDR

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