Customer Service Representative
Resume:
Sydney Thomas
Customer Service Representative
San Antonio, TX 78222
******.********@*****.***
To become a vital team member with a growing and reputable company. Authorized to work in the US for any employer
Work Experience
Appointment Setter
Vascular & Leg Wound Care Consultants - Austin, TX November 2016 to August 2017
Reaching out to facilities regarding treatment for patients by our wound care team. If a patient was in a long term care facility, I would contact the DON on duty to make sure the patient would continue with their scheduled follow ups. This process was exactly the same for patients being cared for by a home health agency.
• scheduled transportation (if necessary)
• relayed all valued information to the clinical staff
• trained new staff regarding setting appointments
• verified insurance eligibility
• scheduled appointments (if necessary)
Customer Service Representative
SJC Employment Agency - San Antonio, TX
May 2011 to March 2016
Taking inbound calls assisting members with information regarding benefits or available programs for Texas Medicaid and Medicare.
•confirming if a certain procedure was covered
•informing of providers in geographical area
•explaining why a claim may have been denied
•strict adherence to HIPPA guidelines
•leading a team of 15 on a daily basis making sure all questions are answered accordingly
•maintained the metrics required for our division
Speaking to members or clinical staff regarding claims filed previously by physicians that have not been paid or needs reviewing. Preformed some geographic referrals. Assest needs based on clients requests. Discussed copays, deductibles, and other aspects of company benefits. Also assisted with team development. Customer Service Representative
Buckhorn Saloon and Museum - San Antonio, TX
December 2012 to August 2014
Greeting customers and taking them on tours of the museum. Educating customers on the facts of the location as well as the Alamo and the history of San Antonio and various historical sites.
Working with customers on the phone and in person to set up tours and reservations and relaying information regarding pricing, party sizes, and collecting payments. Education
Bachelor's in Psychology
Texas State University-San Marcos - San Marcos, TX August 2016 to May 2018
Associates in Early Childhood Education
Angelo State University - San Angelo, TX
August 2014 to August 2016
Skills
Microsoft Office (5 years), Typing (5 years), Customer Service (5 years), Claims Processing (5 years), Medical Records (3 years), Insurance Verification (3 years), Insurance (3 years), Medical Billing (4 years), Appointment Scheduling (3 years), Administrative Assistant (3 years), Human Resources (2 years), Data Entry (5 years), Patient Care (3 years)
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